Customer Success Manager

il y a 1 mois


Paris, France Altus Group Temps plein

Job Category:
Opportunity Awaits at Altus Group

Consultant Customer Success

Immersion Express chez Finance Active

Présentation de l’Entreprise

Au service des entreprises, collectivités locales et établissements bancaires, Finance Active qui fait partie d’Altus Group, propose des solutions pour améliorer la gestion de la dette et des risques financiers. Notre ambition est simple : leur faire gagner du temps, de l’argent et les aider à décider plus vite sur des sujets financiers complexes.

Notre équipe

Nous sommes 175 collaborateurs aux compétences variées. Notre point commun : l’esprit de conquête.

Notre vision de la Finance

Grâce à la combinaison de nos technologies et notre expertise, nous cherchons à rendre la finance plus accessible et transparente à nos clients. Nous facilitons la collaboration entre les acteurs de l’écosystème financier.

Funfacts
- Toute Fintech que nous sommes, nous existons en réalité depuis 20 ans et sommes leaders sur notre marché
- Notre entreprise a été créée par deux amis dans leur appartement : aujourd’hui nos bureaux sont dans 6 pays
- Nous monitorons 1500 Md€ de Dettes et Garanties soit 2 fois plus qu’en 2019.

Description du poste

Le/La Customer Success Manager a comme objectifs la satisfaction et la fidélisation des clients de son portefeuille. Ses principales missions sont dans la zone EMEA:
- Gérer le portefeuille client de l’entreprise et en assurer son développement.- Accompagner le client, être leur interlocuteur. Ecouter les clients pour identifier et répondre à leurs besoins. Gérer les réclamations des clients.- Le suivi de la stratégie de fidélisation client.- Suivre le plan d’action et analyser les résultats et indicateurs de performance.-
- Analyser l’expérience utilisateur et proposer des pistes d’amélioration.-
- Rédiger des rapports. Faire un suivi régulier et proactif des comptes déployés pour s’assurer de la satisfaction des clients et du bon usage de la solution par les utilisateurs.-
- Coordonner et fédérer des équipes de travail.- Back-office pour s’assurer de la qualité des données clients saisies dans les solutions,-
- Commerciales dans le but de détecter des opportunités commerciales (upsell/cross-sell) sur la vente d’abonnements, de prestations de conseil ou de services additionnels,-
- Marketing pour identifier les points clés de satisfaction des clients et ainsi créer des customer success stories,-
- Produit et R&D pour remonter les besoins d’évolutions et améliorations techniques à apporter à nos solutions,-
- « professional services » pour le déploiement des gros comptes clients,-
- « riskedge » pour la production de mission de conseil et d’expertise financière.-
- Gérer le flux des demandes clients- Renouvellement des contrats clients

**Qualifications**:

- Parler couramment anglais

. Formation supérieure (université ou école de commerce), de niveau Master finance et/ou banque
- Maîtrise d’Excel
- Organisation, rigueur et bonne gestion des priorités.
- Qualités d’analyse, de rédaction et de synthèse.
- Bonne expression écrite et orale. Discours clair, structuré, argumenté. Pédagogie.
- Attrait et intérêt pour l’utilisation de solutions logicielles,
- Sens du service et de la relation client. Aisance relationnelle, capacité à créer un climat de confiance
- Esprit d’équipe, flexibilité et entraide.
- Connaissances sur les produits de taux : emprunts, swaps, options, etc.
- Bonnes notions en macro-économie

Informations supplémentaires
- Qualité de la relation client : satisfaction et fidélisation du parc client (valeur de parc)
- Qualité et fiabilité des données intégrées et mises à jour, dans les plateformes et dans l’outil CRM,
- Respect des procédures en place et des délais,
- Contribution à la commercialisation d’offres additionnelles sur le portefeuille clients.
- Come realize your potential at Altus Group_

Altus Group is committed to fostering an inclusive and accessible environment where employees feel valued and respected, and where every employee has the opportunity to realize their potential. We are committed to providing reasonable accommodations, if required, and will work with you to meet your needs.


  • Customer Success Manager

    il y a 3 jours


    Paris, France GTT Communications Temps plein

    Customer Success Manager Role Summary: The Customer Success Manager is responsible for establishing and building customer relationships and promoting customer adoption of our products & solutions. The Customer Success Manager ensures customers are satisfied with services and are realizing the value of their investment in GTT. The role proactively engages...

  • Customer Success Manage

    il y a 3 semaines


    Paris, Île-de-France Trustpair Temps plein

    About the role:Trustpair is looking for a dynamic Customer Success Manager to join our Customer Department (9 people today) to ensure the satisfaction and success of our growing portfolio. Our new Customer Success Manager will handle an vast range of clients with a special focus on our brand new Italian market, as well as other international clients.As a...

  • Customer Success Manage

    il y a 3 semaines


    Paris, Francia, France Trustpair Temps plein

    About the role: Trustpair is looking for a dynamic Customer Success Manager to join our Customer Department (9 people today) to ensure the satisfaction and success of our growing portfolio. Our new Customer Success Manager will handle an vast range of clients with a special focus on our brand new Italian market, as well as other international clients. As...

  • Customer Success Manager

    il y a 2 semaines


    Paris, France AmazingContent Temps plein

    En tant que Customer Success Manager, tu accompagnes les équipes de communication et leurs dirigeants dans la maîtrise de l’application AmazingContent pour qu’ils deviennent des Leaders Connectés sur les réseaux sociaux.Grâce à l’écoute active des clients sur le terrain et un esprit analytique résolument orienté problem-solving, tu auras la...

  • Customer Success Manager

    il y a 2 semaines


    Paris, Île-de-France AmazingContent Temps plein

    En tant que Customer Success Manager, tu accompagnes les équipes de communication et leurs dirigeants dans la maîtrise de l'application AmazingContent pour qu'ils deviennent des Leaders Connectés sur les réseaux sociaux.Grâce à l'écoute active des clients sur le terrain et un esprit analytique résolument orienté problem-solving, tu auras la...

  • Customer Success Manager

    il y a 1 mois


    Paris, France Board International Temps plein

    At Board, we help enterprises plan smarter, drive outcomes and lead transformation with one single Intelligent Planning Platform. Trusted by thousands of leading organizations, over the last 28 years we have designed our Product with enterprise planning agility in mind and the passionate care of our people as our main driver. We strongly believe every...

  • Customer Success Manager

    il y a 1 mois


    Paris, France Board International Temps plein

    At Board, we help enterprises plan smarter, drive outcomes and lead transformation with one single Intelligent Planning Platform. Trusted by thousands of leading organizations, over the last 28 years we have designed our Product with enterprise planning agility in mind and the passionate care of our people as our main driver. We strongly believe every...


  • Paris, France VMware Temps plein

    **Senior Success 360 Customer Success Manager** **Why will you enjoy this new opportunity?** Do you enjoy helping Global and Enterprise organizations achieve their business outcomes through their technology investments? If you do, we have the perfect job opportunity for you! As a Success 360 Customer Success Manager, you will serve as a trusted advisor,...

  • Customer Success Manager

    il y a 4 semaines


    Paris, France MANGOPAY Temps plein

    Company Description MANGOPAY’s mission is to shape the future of exchanges! We empower all marketplaces and platforms by providing them with powerful and flexible payment and regulatory solutions. Since 2013, we have accelerated the success of some of the biggest names in e-commerce, retail, and cutting-edge platforms like Vinted, Rakuten, Chrono24, La...


  • Paris, France Own Company Temps plein

    Own is the leading data platform trusted by thousands of organizations to protect and activate SaaS data to transform their businesses. Own empowers customers to ensure the availability, security and compliance of mission-critical data, while unlocking new ways to gain deeper insights faster. By partnering with some of the world's largest SaaS ecosystems...

  • Customer Success Manager

    il y a 2 jours


    Paris, France Rise Up Temps plein

    Company Description Empower your organization with blended learning. Rise Up is a SaaS platform that offers a technological and service-based response to the challenges of professional training. As a partner, Rise Up enables its customers to decompartmentalize training and unleash its full potential through expertise and data oriented technology. Rise Up...

  • Customer Success Manager

    Il y a 2 mois


    Paris, France Board Temps plein

    Do you enjoy finding solutions aimed at improving customers' life? Are you detail-oriented yet able to communicate at a high level? Do you have the personality, the systematic approach, and the know-how to align internal, external and partner organizations through the customer journey? If so, keep reading. We are currently looking for a resourceful ...


  • Paris, France CyberArk Temps plein

    Date: Feb 2, 2023- Location: France, Paris- Job Category: - Department: Customer Success**About CyberArk**: Reporting to the Director, Customer Success, you will contribute to the development and implementation of CyberArks Customer Success strategy, with particular emphasis on building and developing the team consisting of Customer Success Managers. This is...


  • Paris, France PhantomBuster Temps plein

    **About the company**: As a market leader in Lead Generation Automation, we enable thousands of SMBs to boost their growth by finding and connecting with their ideal customers on major social media platforms. We’re a bootstrapped, profitable PLG startup (50 team members) serving customers worldwide (with the US as our largest market). **About the...

  • Customer Success Manager

    il y a 2 semaines


    Paris, France Board Temps plein

    At Board, we help enterprises plan smarter, drive outcomes and lead transformation with one single Intelligent Planning Platform. Trusted by thousands of leading organizations, over the last 28 years we have designed our Product with enterprise planning agility in mind and the passionate care of our people as our main driver.We strongly believe every...


  • Paris, France Axway Software SA Temps plein

    Overview: In 2023, we are pursuing our ambitions to continue to enable organizations' digital transformation. We are looking for our new ** Principal Customer Success Manager** to join Axway's family. Are you ready? Join us now!! **Together we can. Together we will.** Axway is an enterprise integration company that's been around for over 20 years to...

  • Customer Success Manager

    il y a 1 mois


    Paris, France Alida Temps plein

    **About Alida** - Alida believes in a world where customers are respected as the ultimate source of truth. Because knowing the whole truth about your customers—even the parts that are hard to hear—can help companies make better decisions that drive long-term customer loyalty and growth. That’s why Alida created its Total Experience Management...


  • Paris, France OwnBackup Temps plein

    Own is the leading data platform trusted by thousands of organizations to protect and activate SaaS data to transform their businesses. Own empowers customers to ensure the availability, security and compliance of mission-critical data, while unlocking new ways to gain deeper insights faster. By partnering with some of the world’s largest SaaS ecosystems...

  • Customer Success Manager

    il y a 10 heures


    Paris 9e, France October Temps plein

    **We are looking for a new Customer Success Manager to join the French team of October based in Paris.** **Why work at October?** With October Connect, October is now bringing its digital lending expertise to financial institutions to better monitor their portfolio performance and enrich their risk analysis. Our team currently consists of 130+ people in...

  • Customer Success Manager

    il y a 3 jours


    Paris, France Cato Networks Temps plein

    **Welcome to the future of cloud networking and security!** Cato Networks is the first company to converge enterprise networking and security into one centralized and global service that is delivered by cloud. Cato's unique technology inspired a brand-new product category, later named "SASE" by Gartner. Cato is the brainchild of networking and security...