Customer Retention

Il y a 7 mois


RoissyenFrance, France Expeditors Temps plein

**Company Description**
“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
- 18,000 trained professionals
- 350+ locations worldwide
- Fortune 500
- Globally unified systems

**Job Description** Major Duties and Responsibilities**
- Build a District Retention Program that includes coverage for all existing customers in our District
- Assist Product managers in developing product level retention programs
- Facilitate monthly branch retention meetings
- Build and protect consistency in our branch and service offerings
- Measure and analyze customer revenue trends and proactively communicate these
- Ensure minimum call counts and reviews are completed per district goals
- Ensure incremental improvements are made on building stronger customer relationships
- Grow revenue across multiple product and geographies

**Qualifications**
- Bachelor degree or equivalent business qualifications
- Minimum four years Expeditors / industry experience
- Ability to create/write and articulate client business plans
- Management skills to organize and coach a team
- Demonstrated customer service skills and proven interpersonal skills
- Knowledge of required Expeditors operating systems as well as MS Excel, Visio, Blueprint
- Inquisitive and exploratory mind-set
- Fluent in English

**Additional Information**
Expeditors offers excellent benefits
- Paid Vacation, Holiday, Sick Time
- Health Plan: Medical, Prescription Drug, Dental and Vision
- Life and Long Term Disability Insurance
- Employee Stock Purchase Plan
- Training and Personnel Development Program

All your information will be kept confidential according to EEO guidelines.

Must be eligible to work within the EU.


  • Customer Success Manager

    il y a 3 semaines


    France SystemsAccountants Temps plein

    Who is the company and context? We are currently looking for a Customer Success Manager H/F for one of our large international clients. The role is based in Paris. What will I be doing? As a Customer Success Manager H/F, your responsibilities will include: Drive Customer Success through customer portfolio adoption, growth, satisfaction, and long-term...

  • Lead Analyst

    Il y a 3 mois


    Aix-en-Provence, France Instapro Group Temps plein

    **Open in all locations: France, Germany, the Netherlands, and the United Kingdom** We are seeking a dynamic Lead Analyst to play a pivotal role in enhancing customer experience and operational productivity through data-driven insights. In this role, you will focus on analysing customer service data, identifying pain points, improving products and services,...


  • France Teleperformance Greece Temps plein

    **Are you a French speaker? Grab this chance to join our Customer Service team in Greece to work with the one of the largest electronics companies in the world!**: Take advantage of your **French** language skills! As a **Customer Service Representative in our customer support team**, you will be supporting customers of a leading **multinational electronics...

  • Rpo Customer Success Manager

    il y a 14 heures


    Aix-en-Provence, France Getpro Temps plein

    **Entreprise**: - Description : Logiciel de paie en mode SaaS numéro 1 en France - Année de création : 2010 - Coeur business : HR tech - Taille : 240 personnes - Localisation: Aix en Provence, Lyon, Nantes, Bordeaux, Brest **Missions**: Dans le cadre d’une création de poste et en lien direct avec la Responsable Customer Success Manager, votre rôle...

  • Lead Agent

    Il y a 7 mois


    Roissy-en-France Expeditors Temps plein

    **Company Description** Created on : 20/03/24 Expeditors is a Fortune 500 service-based logistics company with headquarters in Seattle, Washington, USA. At Expeditors, we generate highly optimized and customized supply chain solutions for our clients with unified technology systems integrated through a global network of over 350 locations in 100+ countries...

  • Inside Sales

    il y a 14 heures


    Roissy-en-France BDP International Temps plein

    **Job Description**: The primary objective of the BDP Inside Sales team is to contribute to the growth of BDP International by ensuring account retention and revenue growth from a designated account base. BDP International is looking for a strong inside sales professional that will be responsible for consulting and selling international supply chain &...


  • Roissy-en-France Expeditors Temps plein

    **Description de l'entreprise** Création : 05 décembre 2024 We take care of our employees, and they take care of our customers! Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of...

  • Senior Product Manager

    il y a 4 jours


    Aix-en-Provence, France Instapro Group Temps plein

    As a Senior Product Manager for one of our customer facing teams, you will be responsible for one part of the customer journey of our two-sided marketplaces. In particular, your work will help tradespeople become more successful and will help bring in the benefits of working with our product for an extended period of time. To achieve these goals, you will...

  • Consultant Confirmé.e

    Il y a 4 mois


    France Velvet Consulting Temps plein

    A propos Velvet, c’est une véritable hybridation d’expertises : data, tech, digital, marketing… bâtie autour de l’approche “Customer Centric”. Depuis 2020, Velvet fait partie du groupe WPP, leader mondial de la communication, via VML, créant ainsi une offre intégrée des métiers conseil et agence, le leader de l’Expérience Client en...

  • Customer Success Manager

    Il y a 7 mois


    Aix-en-Provence, France Silae Temps plein

    **✨ Qui sommes-nous ?** Silae, **premier centaure RH français et logiciel n°1 de Paie en France**, accélère sa croissance avec ses offres SaaS de gestion des ressources humaines. Silae fait partie de Silver Lake, fonds d’investissement associé aux plus grandes transformations technologiques de ces dernières années. Le succès de Silae s'appuie...


  • Aix-en-Provence, France Silae Temps plein

    Silae, logiciel de paie numéro 1 en France, accélère sa croissance avec ses offres SaaS de gestion des ressources humaines, ses solutions d’archivage et de signature électronique. Silae est une société du portefeuille du fonds d’investissement technologique Silver Lake, investisseur associé à certaines des plus grandes transformations...


  • Aix-en-Provence, France Silæ Temps plein

    Description Silae, logiciel de paie numéro 1 en France, accélère sa croissance avec ses offres SaaS de gestion des ressources humaines, ses solutions d’archivage et de signature électronique. Silae est une société du portefeuille du fonds d’investissement technologique Silver Lake, investisseur associé à certaines des plus grandes...


  • Roissy-en-France Expeditors Temps plein

    Company Description We take care of our employees, and they take care of our customers! Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle, we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism,...


  • Roissy-en-France Expeditors Temps plein

    Company Description We take care of our employees, and they take care of our customers! Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle, we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism,...

  • Sales Account Manager

    il y a 6 jours


    France CSG Talent Temps plein

    Our client is looking for an experienced and driven Sales Account Manager to join their team, focusing on the automotive and commercial vehicle industries. The role will involve managing key client relationships, securing new business, and fostering strong connections with industry decision-makers. The Sales Account Manager will also be the key point of...

  • Sales Account Manager

    il y a 7 jours


    France, FR CSG Talent Temps plein

    Our client is looking for an experienced and driven Sales Account Manager to join their team, focusing on the automotive and commercial vehicle industries. The role will involve managing key client relationships, securing new business, and fostering strong connections with industry decision-makers. The Sales Account Manager will also be the key point of...

  • Sales Account Manager

    il y a 5 jours


    France CSG Talent Temps plein

    Our client is looking for an experienced and driven Sales Account Manager to join their team, focusing on the automotive and commercial vehicle industries. The role will involve managing key client relationships, securing new business, and fostering strong connections with industry decision-makers. The Sales Account Manager will also be the key point of...

  • Sales Account Manager

    il y a 4 jours


    France CSG Talent Temps plein

    Our client is looking for an experienced and driven Sales Account Manager to join their team, focusing on the automotive and commercial vehicle industries. The role will involve managing key client relationships, securing new business, and fostering strong connections with industry decision-makers. The Sales Account Manager will also be the key point of...


  • France Arrow Electronics, Inc. Temps plein

    Position: ESG Strategic Account DirectorJob Description: About Us Join Arrow, a leading innovator in the technology sector, dedicated to providing cutting-edge solutions and fostering a dynamic work culture. Our mission is to drive growth and innovation through strategic partnerships and exceptional talent.Role Summary As the ESG Strategic Account...


  • France Arrow Electronics, Inc. Temps plein

    Position:ESG Strategic Account DirectorJob Description:About UsJoin Arrow, a leading innovator in the technology sector, dedicated to providing cutting-edge solutions and fostering a dynamic work culture. Our mission is to drive growth and innovation through strategic partnerships and exceptional talent.Role SummaryAs the ESG Strategic Account Director, you...