Client Services Representative
il y a 1 mois
Join us on our exciting journey
IQVIA is The Human Data Science Company, focused on using data and science to help healthcare clients find better solutions for their patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness advances in healthcare information, Technology, analytics and human ingenuity to drive healthcare forward.
Department Overview
The Global Market Insights team is a Global business unit with local expertise and talent, delivering leading solutions to the pharmaceutical and life sciences industry.
The GMI Service team provides a range of support and additional insight across the GMI portfolio, ensuring clients maximise their usage of GMI products and services to facilitate a positive and productive long-term relationship.
Job Overview
**Responsibilities**:
- Serve as an expert dedicated contact for clients using GMI data and services- Establish and build positive client relationships with defined clients, understanding their requirements in terms of data and services- Ensure all contracted services are delivered in a timely manner and identify opportunities to expand usage via regular tracking KPI reports- Manage end to end query resolution process, managing cross functional stakeholders to ensure a full and timely response is provided- Provide additional insights, interpretation and recommendations for the data to enable appropriate resolution of business questions and/or issues- Design and execute against a bespoke client training plan on all aspects of GMI data and systems in line with specific client requirements- Conduct regular client service review meetings virtually or at the customer site to address ongoing client service needs and priorities- Define and manage production of complex ad-hoc studies for clients- Supporting the team lead on driving and implementing as hoc GMI Service initiatives- Coaching and/ or mentoring of junior staff or new starters- Knowledge of the pharmaceutical and healthcare market- Ability to understand and communicate detailed analysis and reporting on client issues such as complex data queries- Ability to manage client expectations with regards to timelines as well as product/service capabilities.- Good understanding of IQVIA assets with knowledge of Global Market Insights core offerings- Advanced Excel and PowerPoint skills- Ability to manage multi-functional tasks- Analytical skills and a strong attention to detail- Excellent team player- Fluent in French and English - spoken and written- 1+ years of client facing experience, ideally within the pharmaceutical industry.
Desirable- Experience working with multi-geographical teams- Experience working with IQVIA GMI data or Syndicated Analytics- Experience working with Salesforce
PLEASE SUBMIT YOUR CV IN ENGLISH
We know that meaningful results require not only the right approach but also the right people. Regardless of your role, we invite you to reimagine healthcare with us. You will have the opportunity to play an important part in helping our clients drive healthcare forward and
Whatever your career goals, we are here to ensure you get there
We invite you to join IQVIA.
IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible - to help our customers create a healthier world. Learn more at
-
Customer Service Representative
il y a 1 semaine
Paris, France Zimi Tech Inc. Temps pleinWe are looking for a Customer Service Representative who is a team player, problem solver and can work independently in a fast paced environment. The successful Customer Service Representative is responsible in providing front end support to customers. - Respond effectively to customer’s query regarding products, services, processes and procedures. -...
-
Customer Service Representative
il y a 2 jours
Paris, France Jobs for Humanity Temps pleinCompany Description Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf of Hard of Hearing Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ,...
-
Customer Service Representative
il y a 2 jours
Paris, France Jobs for Humanity Temps pleinCompany Description Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf of Hard of Hearing Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ,...
-
Client representative fund administration
il y a 4 semaines
Paris 06 Luxembourg, Île-de-France Blackridge Group Temps pleinCLIENT REPRESENTATIVE FUND ADMINISTRATIONThe incumbent is responsible as direct and main contact for the timely and accurate delivery of Client support for all fund administration requests and project execution.ResponsibilitiesMain contact for fee
-
Customer Service Representative
il y a 2 jours
Paris, France Natus Medical Incorporated Temps plein**Customer Service Representative (h/f)** Au sein de l'entité française de Natus Sensory, **Natus Medical SAS**, vous serez responsable de la saisie des commandes accessoires de nos clients français et du standard en tant que **Customer Service Representative** (h/f)** sous la supervision du Manager de l'équipe SAV France et du Manager du Customer...
-
Patient Service Representative
il y a 1 jour
Paris, France Hollister Incorporated Temps pleinChargé(e) Relations Clients BtoC Hollister Incorporated, entreprise internationale de dispositifs médicaux présente depuis près de 100 ans dans les domaines de la Stomathérapie et des Soins de la Continence à l’hôpital, est en permanence à la recherche de nouveaux talents souhaitant s’investir dans une société en pleine croissance. Notre...
-
Customer Service Representative
il y a 1 heure
Paris 12e, France salva interim Temps plein**SALVA INTÉRIM **recherche activement pour mon client, un groupe americain spécialisé dans la cosmétique, un Customer Service Representative BILINGUE ANGLAIS Cette personne aura à gérer: ☑ Les retours des produits, assurer leur suivi (envoi, acheminement et réception). ☑ Réaliser les bons de commande mais aussi la gestion administrative via le...
-
client representative
il y a 5 jours
Paris and others, France Naurex Energy Recruitment Temps pleinNAUREX International is looking for 2 (two) client representatives for its client who is a worldwide leader in the fields of consultancy, for energy, and marine operationsMobilisation schedule starts in 2022 MAY.3 years project.Location: France and other EU country. You will guarantee that the whole operations take place in accordance with the safety and...
-
Brand Representative
il y a 4 semaines
Paris, France Chimi Temps pleinAre you a self-driven and ambitious person who loves meeting new people? We are looking for Brand Representatives with excellent social skills and a strong development mindset. The Role As a Brand Representative at Chimi you will be responsible for meeting sales targets together with a team of active, dedicated, progressive and playful colleagues. You will...
-
Cdi - Customer Service Representative F/m
il y a 1 semaine
Paris, France STMicroelectronics Temps pleinPosition description **Posting title**: - CDI - Customer Service Representative F/M **Regular/Temporary**: - Regular **Contract duration (nb of months)**: - CDI **Job description**: - POURQUOI NOUS REJOINDRE - Chez ST, nous sommes plus de 50 000 créateurs et fabricants de technologies microélectroniques. - Nous collaborons avec plus de 200 000...
-
Business Development Representative
il y a 4 semaines
Paris 5e, France I-Can Services Temps plein**Business development representative** Si l’idée de contribuer à l’essor d’une entreprise à l’international par vos qualités commerciales vous séduit, Si vous souhaitez travailler au sein d’une agence convaincue que des idées percutantes et originales peuvent donner un élan à la croissance de leur CA, Si vous envisagez d’intégrer une...
-
Customer Service Representative
il y a 2 jours
Paris, France IMPREZZO GmbH Temps pleinJoin IMPREZZO GmbH for a remote Customer Service Representative role in Paris. We specialize in the management and marketing of resort and tourism properties. **Duties**: - Resolve inquiries and complaints. - Assist with bookings. - Collaborate to provide seamless service. - Document customer interactions. - Maintain service quality. **Requirements**: -...
-
Customer Service Representative
il y a 2 semaines
Paris, France World Courier France S.A.R.L. Temps pleinOur team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals...
-
Sales Representative
il y a 1 mois
Paris, France AIZEN RECRUITMENT Temps pleinAizen Recruitment, international Headhunting, and Recruitment company, for one of its clients a global packaging international company, is looking for a **Sales Representative** - ** Localisation**:Paris or Le Havre or **100% remote**: - ** Permanent and Full-time contract**: - ** Benefits**: Competitive salary **Job description**: - Managing the current...
-
Customer Care Representative
Il y a 2 mois
Paris, France EGERIE Temps pleinReady to join a visionary, international and rapidly growing company?Customer Care RepresentativeSummary:EGERIE is seeking a Customer Care Representative to join our dedicated customer care team. EGERIE is a leader in the cyber risk analysis and management arena in Europe and is looking to drive hyper-growth throughout the EMEA Team.OverviewEGERIE offers a...
-
Sales Development Representative
il y a 1 semaine
Paris, France Pareto Temps pleinJob Title: Sales Development Representative Location: Paris **Salary**: €35k basic + €15k OTE REF: J13994:INT Sector: Tech Our client is a web hosting and cloud service provider. With more than 11 million customers, they have registered over 18 million domains worldwide. This is an exciting opportunity for graduates as they are now searching for...
-
Sales Development Representative
il y a 2 jours
Paris, France Matrix Requirements Temps pleinMy start-up client provides software as a subscription to the medical device industry. Due to multi-million Euro investment & we have been asked to source a new **Sales Development Representative**. This **Sales Development Representatives **position is needed to accelerate lead generation. We are looking for someone highly intelligent, focused, strategic &...
-
Sales Representative
il y a 1 mois
Paris, France tesa Temps pleinWhat you will do Depending of the Field Sales Manager France Special Trade, the Sales Representative is the first operational point of contact of the customer, for Paris/IDF perimeter. He/She takes part in recommending products, presenting new product launches, proposing standard price offers and taking part in customer order-taking. Main responsibilities...
-
Senior Business Development Representative
il y a 5 jours
Paris, France Altair Engineering Temps plein**Senior Business Development Representative** Vous aimez les défis, vous êtes un penseur complexe qui aime résoudre des problèmes ? Si c'est le cas, vous êtes peut-être le nouvel Altairien que nous recherchons. Chez Altair, votre curiosité est importante. Nous sommes fiers de notre culture d'entreprise qui favorise une pensée ouverte et créative,...
-
Renewal Sales Representative
il y a 1 mois
Paris, France Fortinet Temps plein**Renewal Sales Representative** **Overview** The Renewal Sales Representative will support Fortinet Account Managers and work directly with Fortinet partners and existing end user customers following up on renewal services. The primary focus is to generate a pipeline through renewals, identifying cross-sell, up-sell and technological upgrade opportunities...
