Sales Operations Coordinator
il y a 3 jours
**We’re always on the lookout for people who share our ambition — passionate, driven people with fire in their hearts. Do you think you have what it takes?**
**THE GIG**
We are looking for an outstanding Sales Operations Coordinator to join our team based in Paris.
You will be working closely with our Sales, Distribution Centre, Supply & Demand and Finance Teams to provide operational support to our Wholesale partners in France.
**THE STUFF THAT SETS YOU APART**
- Manage all daily activities and be the key point of contact for enquiries from customers and other departments. Working closely with Sales Teams, Distribution Centre, Supply & Demand teams to ensure relevant information, issues, process changes are promptly dealt with
- Answer all wholesale customers telephone enquiries, consistently keeping direct contact with customers, promptly providing them with all required information and taking action where appropriate
- Ensure all customers’ queries are managed and that suitable measures are in place to protect the customer from undue failures of Quality, Cost or Delivery performance
- Ensure prompt, timely and accurate input of customers’ orders within given deadlines
- Highlight any problems/errors identified on customers’ orders and ensure customer order details are validated prior to order entry
- Release orders according to allocation coverage, customer requested delivery date, customer shipping and fulfilment requirements and company target needs.
- Handle returns of goods, strictly following the company’s guidelines and rules
- Regularly report to Team Leader workload status, addressing issues to be solved
- Maintain the ship-to customers’ master file and audit data governance
- Liaise closely with other departments to ensure full conformity to customer requirements and efficient handling of account. In particular, liaising with credit department to ensure that queries are resolved and with Supply & Demand to ensure full
- and in-time coverage of orders.
- Liaise with the warehouse and distribution to ensure that VAS is carried out correctly and that SLA are respected as well as on time delivery
- Provide cover as necessary for other staff members (i.e., holidays, sickness, etc).
- To support and assist any colleague and department in case of need or if required
**YOUR FUNDAMENTAL QUALITIES**
It’s never just a job at Dr. Martens. It’s a way of life. We live and breathe our **Fundamentals - INTEGRITY. PROFESSIONAL. PASSIONATE. TEAM PLAYERS. **They define who we are and how we get the job done. We believe each role is as unique as the person who does it.
To be our **Sales Operations Coordinator**_ _you will also possess these qualities:
***
- Proven track record in a B2B/Wholesale operations within the fashion industry. Experience in Footwear would be a bonus
- Fluent in French & English. Other European Languages would be advantageous
- Excellent math, organization, and time management skills
- Ability to work in a fast paced, performance-based environment
- Able to manage interpersonal relationships
- Handling and understanding of analytical data
- Focus on data accuracy, proactive and detail oriented
- Process driven, supply chain and operationally driven
- Completer, finisher, forward thinking,
- Innovative, adaptable, and willing to embrace change
- Customer orientated
- Team player and collaborative
- Exceptional written and oral communication skills
- High standard of IT literacy - ability to use ERP and CRM systems, in addition to Microsoft Office packages (Word, Excel, etc.)
- EDI literacy is a plus
**WHAT’S IN IT FOR YOU?**
- Hybrid working
- Welcome to the family free pair of docs
- 65% off all docs and 50% off all accessories
- We have a dedicated culture team focusing on wellness and charity work across the business
- DM’s online communications portal for recognition, company information and access to discounts from 100’s of retailers and lifestyle events
- Our Employee Assistance Programme - for when times might get tough
- Mental Health First Aiders and the Mental Health Pledge
- DM Foundation, supporting and empowering our communities around the world
- At Dr. Martens, we are committed to creating an environment where we can all be proud to work and be our best. Part of this commitment is being an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, and age._
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