Customer Operations Coordinator

Il y a 5 mois


Paris, France Licorne Society Temps plein

Licorne Society a été missionné par une startup Santé / Biotechnologie en pleine croissance pour les aider à trouver leur Customer Operations Coordinator

**Présentation de l'entreprise**:
l'entreprise est une start’up de la « FemTech » qui allie créativité et technologie de pointe pour enfin offrir aux femmes les produits qu’elles méritent.

Depuis le lancement de sa sonde périnéale en 2018, l’entreprise a connu une croissance exemplaire, tout en restant profitable. Nous avons multiplié notre chiffre d’affaires par 100 depuis 2018

Ils sont à la recherche d'un profil Customer Operations Coordinator pour rejoindre l'équipe customer. Votre rôle consistera prendre en charge les 10 agents customer. Il s'agit d'un rôle clé pour guider les utilisateurs à travers la meilleure expérience possible, en essayant toujours de leur fournir la meilleure solution.

**Missions**:

- Coordonner l'équipe d'assistance composée de plus de 10 agents
- Traiter et gérer les escalades de tickets.
- Appeler les utilisateurs lorsque nous avons besoin d'approfondir certains problèmes liés aux produits.
- Créer du contenu pour le support automatisé et self-service
- Assurer une résolution rapide et efficace des problèmes techniques, en collaborant constamment avec l'équipe technique.
- Identifier les points de friction et les tâches répétitives au sein de l'équipe et les résoudre en examinant et en optimisant les processus.
- Recueillir et analyser les commentaires des clients et partager les informations avec les autres équipes (technique, produit, marketing).
- Superviser les indicateurs de performance (temps de réponse, temps de résolution, etc.)
- Coordonner la logistique afin d'assurer une livraison sans faille des produits des entrepôts aux clients.

**Profil recherché**:

- Expérience confirmée, 3 ans au minimum dans le domaine du succès client.
- Esprit orient client
- Solides compétences en matière d'organisation et de gestion de projet.
- Vous parlez et écrivez très bien l'anglais et le français.
- La connaissance de l'interphonie serait un plus.


  • Operations Coordinator

    Il y a 6 mois


    Paris, France DentalMonitoring Temps plein

    **Dental Monitoring** is a MedTech scale-up in a fast-growing medical field. We are looking for new talent to join our team! **What are the value added of DentalMonitoring’s solutions for its clients** ✦ Our SAAS monitors and optimizes orthodontic treatment for doctors and patients alike using our app and patient platform ✦ DentalMonitoring brings...

  • Operations Coordinator

    Il y a 5 mois


    Paris, France DentalMonitoring Temps plein

    **Dental Monitoring** is a MedTech scale-up in a fast-growing medical field. We are looking for new talent to join our team! **What are the value added of Dental Monitoring’s solutions for its clients** ✦ Our SAAS monitors and optimizes orthodontic treatment for doctors and patients alike using our app and patient platform ✦ DentalMonitoring brings...


  • Paris, France Work With Island Temps plein

    **Get to know Work With Island ️**: Work With Island designs and manufactures soundproof cabins for new workspaces. Having worked in shared spaces, we understand their limitations: few places to isolate oneself and meeting rooms often monopolized. It is to provide this moment of serenity and productivity that Work With Island was born. We produce in France...


  • Paris, France Suitsupply Temps plein

    **As a Customer Experience Coordinator, you help set the tone and ensure delivery of our Radically Personal customer journey. Consider yourself the store's lead ambassador of the brand and point of reference for the customer. You support all activities necessary for the efficient operation of the store experience and provide exemplary service to maximize...


  • Paris, France Suitsupply Temps plein

    **As an In-Store Customer Service Coordinator, you help set the tone and ensure delivery of our Radically Personal customer journey. Consider yourself the store's lead ambassador of the brand and point of reference for the customer. You support all activities necessary for the efficient operation of the store experience and provide exemplary service to...

  • Real Estate

    Il y a 6 mois


    Paris, France Prologis Temps plein

    Prologis is the global leader in logistics real estate. We own, manage and develop high-quality properties in the world’s most vibrant centers of commerce, approximately 72 million square meters in 19 countries. Some of the world’s largest brands (e.g., Amazon, BMW, DHL, FedEx, Pepsi) turn to us because they know an efficient supply chain will make their...


  • Paris, France Omnipresent Temps plein

    **Who we are**: Remote work is one of the great equalizers of our time, allowing people to secure employment opportunities from companies around the world, no matter where they were born or where they live. Omnipresent does just that. We are a customer-focused global employment services partner that can help companies grow their teams in more than 155...


  • Paris, Île-de-France Michael Kors Temps plein

    Senior Ecommerce Operations CoordinatorMichael Kors is a leading luxury lifestyle brand with a global presence. We are seeking a highly organized and detail-oriented Senior Ecommerce Operations Coordinator to join our team in London.Key Responsibilities:Oversee and optimize day-to-day digital operations, ensuring operational excellence across various...

  • Marketing Coordinator

    Il y a 5 mois


    Paris, France HE Space Operations Temps plein

    **Key Tasks and Responsibilities**: As part of the Marketing Team, you will have the following responsibilities: - Carry out marketing campaigns_ - Elaborate the workplan and the associated Milestones in line with programme/projects objectives; - Develop strategies, allocate resources, monitor and optimise campaigns and track performances; - Manage the...


  • Paris, Île-de-France Club Med Temps plein

    Job Title: Business Operations CoordinatorAbout the Role:We are seeking a Business Operations Coordinator to join our team at Club Med. As a Business Operations Coordinator, you will be responsible for coordinating the progress of logistical operations and the payment of accounts.Key Responsibilities:Privileged interlocutor between the different services in...


  • Paris, Île-de-France Envista Temps plein

    Job Title: Administrative and Business Operations CoordinatorJob Summary:We are seeking a highly organized and detail-oriented Administrative and Business Operations Coordinator to join our team at Envista. The successful candidate will be responsible for coordinating administrative and business operations tasks, ensuring efficient execution of processes,...

  • Strategic Project Coordinator

    il y a 2 semaines


    Paris, Île-de-France Lightspeed Temps plein

    At Lightspeed, we're seeking a skilled Implementation Coordinator to join our Customer Implementation team in Paris, France. As a key member of the team, you'll be responsible for orchestrating strategic account implementations, ensuring seamless collaboration between sales, customers, and operations.


  • Paris, France Dr Martens Temps plein

    SALES **Sales Operations Coordinator - France**: Dr. Martens is a globally recognisable and culturally influential British brand, with over 60 years of rich heritage. As brand custodians, we are lucky to work for a dynamic, thriving, and ethical business, with people from diverse backgrounds, who bring their true selves to work, and where anyone can grow...

  • Operations Coordinator

    Il y a 6 mois


    Paris, France Tiffany & Co. Temps plein

    **Position Overview**: The Operations Coordinator functions as the lead operations professional. The Operations Coordinator effectively assist in managing the operational functional of a store including Administration, Inventory Control, Customer Service, and Shipping/ Receiving in order to elevate the client experience, preparing and maintaining the right...


  • Paris, Île-de-France Spendesk Temps plein

    Billing Operations CoordinatorWe are seeking a highly motivated and detail-oriented individual to support our Billing team in a six-month internship. This is an exciting opportunity for someone eager to learn and develop their skills in billing and financial operations within a dynamic and fast-paced environment. The successful candidate will play a key role...


  • Paris, Île-de-France GuestReady Temps plein

    About GuestReadyWe are a leading short-term rental management and hospitality company, providing great services to property owners and amazing stays to guests. Our company is currently operating in the United Kingdom, France, Portugal, Spain, and the United Arab Emirates, and we're growing fast. Launched in 2016, with over 3.3 million guest nights sold,...

  • Project Coordinator Assistant

    il y a 4 semaines


    Paris, Île-de-France CXG Temps plein

    We are seeking a highly organized and detail-oriented Project Coordinator Intern to join our team at CXG. As a Project Coordinator Intern, you will assist our Customer Success Managers with various aspects of day-to-day operations, including client-related tasks and internal tasks.Key Responsibilities:Assist with project coordination, including collaboration...


  • Paris, Île-de-France TikTok Temps plein

    EU Customs Operations SpecialistAbout the TeamThe International Customs team is a dynamic group committed to delivering top-notch customs compliance solutions and optimizing customs operations efficiency for cross-border e-commerce. As the EU Customs Operations Specialist, you will play a pivotal role in managing and optimizing all e-commerce customs...

  • Customs Operations Specialist

    il y a 3 semaines


    Paris, Île-de-France TikTok Temps plein

    About the Role:The International Customs team at TikTok is seeking a highly skilled EU Customs Operations Specialist to join our team. As a key member of our customs compliance team, you will be responsible for managing and optimizing all e-commerce customs operations within the European Union.Key Responsibilities:Customs Compliance: Ensure compliance with...


  • Paris, Île-de-France TikTok Temps plein

    About the TeamThe International Customs team at TikTok is a team committed to providing compliance customs solutions and optimizing customs operation efficiency for cross-border e-commerce.As the EU Customs Operations Specialist, you will be responsible for managing and optimizing all e-commerce customs operations within the European Union.Your primary focus...