Engagement Manager

Il y a 2 mois


Paris, France Attineos Temps plein

**Devenez un TinEos**
**Une équipe sérieuse, qui ne se prend pas au sérieux **:
**Engagement Manager H/F**:
Vous avez une expérience avérée dans le pilotage de contrats de services ? Pour vous la satisfaction client est primordiale ? Alors nous avons sans doute la mission qu’il vous faut

Interlocuteur privilégié du client, vous avez en charge le pilotage du contrat de services dont vous avez la responsabilité. Vous définissez les indicateurs et veillez à garantir auprès de votre client les niveaux de services contractualisés.

**Vos missions**:

- Gérer de façon proactive la relation quotidienne avec le ou les représentants du client pour
- Assurer un haut niveau de satisfaction
- Analyser et comprendre les enjeux métiers du client pour être force de proposition
- Identifier et développer les opportunités de business dans le contrat existant avec le Client
- Piloter le budget du compte client
- Gérer les escalades client, les crises clients
- Gérer les aspects contractuels, s’assurer que les objectifs convenus soient respectés (coûts, délais)
- Travailler en étroite collaboration avec l’ODM (Opération Delivery Manager) qui réalise la gestion opérationnelle des activités
- Coordonner tous les services du delivery au client, conformément au contrat
- Fournir des rapports de performance du service au client et au management

**A propos de vous**:

- Vous êtes diplômé d’un bac+5
- Vous avez minimum 5 ans d’expérience sur un poste similaire et dans la gestion de la relation client
- La gestion de projet n’a plus de secret pour vous
- Vous avez un bon niveau d’anglais

**Et en plus**:

- Des RTT, des Tickets Restaurants, une mutuelle et une prévoyance
- Une prime de participation aux bénéfices
- Un mode hybride : mi-télétravail / mi-présentiel
- Des formations et des évènements tech internes ou externes
- Des évènements en présentiel ou à distance pour garder le lien et la cohésion en toutes circonstances
- Mais aussi un vélo ou une trottinette pour se déplacer sans polluer

Vous vous reconnaissez dans cette description ? N’hésitez plus, postulez

**Pourquoi Attineos ?**:

- Attineos est une Entreprise de Services du Numérique en plein développement.
- Depuis notre création il y a 8 ans, nous avons été rejoints par 265 collaborateurs au sein de Attineos, Attineos Infrastructures et Attineos Cybersécurité
- Convaincus que la réussite d’un projet n’est pas que l’addition de compétences et d’expertises, nous misons aussi sur l’attitude et le sens du service de nos consultants : les Tineos, pour relever les défis. Attitude et aptitudes, c’est une question d’équilibre

**Le parcours d’un tinEos**:
**Le premier contact**:
Nous nous engageons à vous faire un premier retour rapide, par mail ou téléphone, quel que soit la réponse Ensuite arrive le premier échange sur l’adhésion à nos valeurs, la compréhension du poste, votre ATTItude & vos Aptitudes lors de l’entretien RH.

**La validation**:
Rencontre avec les équipes techniques que vous rejoindrez. Puis arrive la signature avec votre contact RH, moment privilégié pour tout vous expliquer, et mieux appréhender votre arrivée.

**Intégration**:
Bienvenue chez Attineos Un Welcome Pack vous attend C’est l’occasion de rencontrer celles et ceux qui partageront votre quotidien : consultants, fonctions transverses, en passant par les managers qui s’assureront de votre progression.

**SI VOUS VOUS RECONNAISSEZ DANS CETTE OFFRE N’HÉSITEZ PLUS ET POSTULEZ **:


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