Customer Success Manager

Il y a 2 mois


Paris, France Twenty One Talents Temps plein

As an customer success manager, you will be in charge of the onboarding of our customers, and to enable them to make optimal use of it.

**Your main responsibilities will be**:

- Planning the deployments of our Spark units on the customers' sites
- Working with the customers to coordinate goals, project status, and site visits
- Creating, managing, and maintaining overall deployment schedule and roadmap including: defining clear tasks, milestones, and deliverables.
- Collect customer feedback and features proposition. You will represent them during product meetings.
- Proactive issue resolution with customer to minimise churn rate
- Detect potential sales opportunities from customer visits
- Map the client organisation and understand all key players (decision makers, influencers, promotors, blockers)
- Define and track performance indicators of the products deployed

You will join a team of passionate and diverse individuals, working and learning together to deliver the best solution possible, a fast-growing organization, and unique blend of the tech and manufacturing world which is part of the global leader in operational quality management.
- Minimum 3 years experience at an equivalent job
- Experience working with (or for) large companies
- Knowledge and experience with Quality standards and processes for manufacturing companies

**Key Skills**
- Strong organization and communication capabilities
- Customer & User centric mindset
- Strong project management skills
- Ability to prioritize and make decisions efficiently
- Ability to present complex ideas to leadership teams at large manufacturing companies
- Handle customers complaints and objections
- Proactive critical thinking
- Business level English and French are a must have (Spanish, Polish, German and other languages are nice to have as well)
- Interest in new technology such as machine learning, Industrial IoT, and Industry 4.0 as well as digital transformation.

AUTRES AVANTAGES OU PRÉCISIONS
- Rémunération + variable annuel max. 10 K€
- Stock Options
- Flexible hybrid/remote work policy.


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