Customer Success Manager
Il y a 2 mois
As an customer success manager, you will be in charge of the onboarding of our customers, and to enable them to make optimal use of it.
**Your main responsibilities will be**:
- Planning the deployments of our Spark units on the customers' sites
- Working with the customers to coordinate goals, project status, and site visits
- Creating, managing, and maintaining overall deployment schedule and roadmap including: defining clear tasks, milestones, and deliverables.
- Collect customer feedback and features proposition. You will represent them during product meetings.
- Proactive issue resolution with customer to minimise churn rate
- Detect potential sales opportunities from customer visits
- Map the client organisation and understand all key players (decision makers, influencers, promotors, blockers)
- Define and track performance indicators of the products deployed
You will join a team of passionate and diverse individuals, working and learning together to deliver the best solution possible, a fast-growing organization, and unique blend of the tech and manufacturing world which is part of the global leader in operational quality management.
- Minimum 3 years experience at an equivalent job
- Experience working with (or for) large companies
- Knowledge and experience with Quality standards and processes for manufacturing companies
**Key Skills**
- Strong organization and communication capabilities
- Customer & User centric mindset
- Strong project management skills
- Ability to prioritize and make decisions efficiently
- Ability to present complex ideas to leadership teams at large manufacturing companies
- Handle customers complaints and objections
- Proactive critical thinking
- Business level English and French are a must have (Spanish, Polish, German and other languages are nice to have as well)
- Interest in new technology such as machine learning, Industrial IoT, and Industry 4.0 as well as digital transformation.
AUTRES AVANTAGES OU PRÉCISIONS
- Rémunération + variable annuel max. 10 K€
- Stock Options
- Flexible hybrid/remote work policy.
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