Payment Operation Manager F/m/n
il y a 3 semaines
Your future position:
We believe the job is open for
**internal move** because it requires a deep understanding of “Swile life”. We don’t need a payment background profile, we prefer people with potential, open-minded people with a critical mind, able to understand the problems of our users (merchants and cardholders) and also needs from various teams; challenge our current processes and bring product at the next level.
The payment team is part of the product team so you will join a team of 15 people with a common mission : create a fulfilling working world.
In the payment team you will take care of payment operations and specially ensure that every user with a Swile card can pay wherever they need respecting the regulatory context.
This means to work with various team members and stakeholders, both inside and outside the company to:
- 1 - Understand for each of our new product where the user may want and is allowed to pay
- 2 - Continue to grow our acceptance networks involving data team, engineering team and manual process
- 3 - Unrisk acceptance networks per program with legal & compliance team by building & following the right KPIs
- 4 - Provide the best user experience relative to payments
- 5 - Consolidate our relationship with dedicated partners (schemes, POS manufacturers, acquirers, etc.)
You will do this by data driven processes, stakeholder feedbacks (business & product), collaborating with engineering, care, compliance and other teams to define the roadmap and implement it effectively.
**✨ Profile & expected skills**:
- You are passionate about new challenges in a technical environment
- You are comfortable with data analysis and have experience using databases & SQL. (Knowing Python or JS is a plus)
- You have strong interpersonal skills: able to motivate, inspire and work alongside a variety of people and disciplines
- You are organized, structured and synthetic
- You are committed to high standards of excellence and integrity.
- You have good communication skills in English (written and spoken)
**In our process we commit to**:
- Being available, transparent in our feedback and show kindness during our exchanges
- Creating an inclusive and diverse team where every Swiler can thrive. We respect and value the wealth of cultures, perspectives, skills, and varied experiences within our teams, which is why we seek talented individuals from all backgrounds.
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