Saint Laurent Cdi Emea Client Service Ambassador
Il y a 2 mois
Summary
ABOUT SAINT LAURENT
Founded in 1961, Yves Saint Laurent was the first fashion house to introduce the concept of luxury ready-to-wear with the creation of the 'Rive Gauche' line in 1966, synonymous with youth and freedom. This change represented a crucial first step in the modernisation of fashion and revolutionised the socio-cultural landscape.
In 1999, the luxury division of the Kering Group acquired the house of Yves Saint Laurent and, under the creative direction of Anthony Vaccarello since April 2016, continues to position it at the top of the luxury universe.
Today, the Saint Laurent collections include women's and men's ready-to-wear, shoes, bags, small leather goods, jewellery, scarves, ties and eyewear.
**Job Description**:
- ROLE- As part of the Client Service team, your mission is to accompany our clients throughout the full purchase journey (from discovery to after sales) and maintain a high level of customer satisfaction and retention.- As Client Service Ambassador, you will actively contribute to promoting the brand image and its values by providing qualitative and personalized advice throughout all channels ( E-Business, Retail, Franchises and Wholesale) and interactions with our clients.You will foster strong relationships with stores to ensure an overall positive client experience.- You will be a key contact for escalations, deliver appropriate solutions while strengthening the relationship with our clients.- You will communicate customer insights and feedback to the relevant departments to ensure the feedback is being actioned on.-
You will develop the omnichannel sales through the distant sales tools.- MISSIONS- He/she will be responsible for:
- BRAND IMAGE
- Assisting in the development of a seamless omni-channel experience ensuring consistency, quality and reactivity for all clients in collaboration with our HQ and the EMEA leadership team
- Mastering Brand policies and procedures and ensure compliance throughout all channels and interactions
- Acting as brand ambassador
OPERATIONS/ PROCESS
- Following-up and liaising with other departments to meet Client requests.
- Escalating incidents as appropriate
- Meeting individual and team KPIs
- Capturing accurate client data
- CLIENT/BUSINESS DEVELOPMENT
- Developing the business and client base by cultivating a strong client relationship with trust and open and interactive communication.
- Sharing client feedback with the appropriate departments to improve processes, services, quality, etc.
- PROFILE
- Enthusiasm for the Brand and the Fashion Industry
- Client oriented with an excellent sense of service quality (go the extra mile spirit)
- Strong listening skills with a positive mind set.
- Commercial mindset
- Excellent written and verbal skills in German/English + French.
- Excellent organizational skills
- At ease with online tools and openness to new technologies
- Team player
- Fast learner
- Problem solver-ability to multitask.
- Resistance to stress
- Schedule flexibility
- Previous experience in store retail sales or service industry appreciated
- CDI à pourvoir dès que possible.Job Type
Regular
Start Date
2024-04-01
Schedule
Full time
Organization
Yves Saint Laurent SAS
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