Customer Success Manager
Il y a 2 mois
Dans un contexte de forte croissance de Basile, renforcé par l'intégration au sein du groupe « HelloWork », acteur digital de référence sur le marché de l’emploi et de la formation en France (400 collab., 51 M€ de commandes, 120 Millions de visites annuelles), nous recherchons notre futur Customer Success Manager en stage pour partciper au déploiement de la stratégie commerciale de la solution Basile
**La mission de Basile ?**
Aider les entreprises à recruter les meilleurs talents, plus vite, moins cher et plus fiable, grâce au réseau de leurs collaborateurs
Une solution digitale innovante qui a déjà convaincu plus d’une cinquantaine de clients dont des Groupes du CAC40.
Dans le cadre de sa forte croissance, Basile recherche un Customer Success Manager Junior en stage.
**Missions et responsabilités**:
Nous recherchons un stagiaire Customer Success Manager disponible à partir de février 2023 pour une période de 6 mois. Vous travaillerez en particulier sur les sujets suivants:
1. L’onboarding client:
- Un nouveau contrat signé : vous prenez le relais de manière autonome dans la relation client.
- Vous orchestrez, en collaboration avec les équipes produits et techniques, le déploiement de la solution Basile chez nos clients.
- Vous conseillez les clients sur la conception et la gestion de leur programme de cooptation et de mobilité.
2. L’optimisation client:
- Vous êtes en relation permanente avec nos clients, principalement par téléphone ou en visio.
- Vous analysez les fameux « KPI » afin d’évaluer et suivre la performance de votre portefeuille.
- Vous accompagnez les clients afin de les rendre autonomes dans l’utilisation de nos outils.
- Vous déployez avec l’aide de l’équipe produit, toutes les améliorations utiles aux clients que vous suivez (récupération de feedbacks clients et users).
3. La relation commerciale:
- En lien direct avec des interlocuteurs de haut niveau (DRH, responsables recrutement, etc.), vous apprendrez à construire et entretenir une relation client dans un cadre professionnel.
- Vous identifiez et concrétisez les opportunités d’upselling apportant de la valeur aux clients.
- Vous êtes l’interlocuteur privilégié de vos clients (fidélisation, suivi, renouvellements commerciaux)
Vous aurez la possibilité de nous rejoindre en CDI à la suite de votre stage.
- Vous recherchez un stage à compter de février 2023 pour une période de 6 mois en temps plein
- Vous avez un bon relationnel et le sens du service
- Vous êtes organisé(e), rigoureux(se) et synthétique
- Vous avez de bonnes capacités orales et rédactionnelles
- Vous souhaitez avoir rapidement des responsabilités
- Vous avez la volonté de toujours vous améliorer
- Vous avez idéalement un premier stage ou autre en relation client BtoB est un plus
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