IT Operations Manager
il y a 1 mois
**Position Overview**:
**Key Responsibilities**:
- **IT Operations & Support**: Oversee daily operations, ensuring high system performance and user satisfaction. Maintain network infrastructure, server reliability, and service desk quality.
- **Incident Management**: Respond promptly to IT issues, coordinating resolutions and managing escalations for complex cases.
- **Infrastructure & Security**: Support infrastructure and cybersecurity initiatives, promoting best practices and user awareness.
- **Business Continuity**: Develop and test disaster recovery plans to ensure mínimal disruption during emergencies.
- **Vendor & Stakeholder Collaboration**: Manage vendor relationships and align IT solutions with business goals.
- **Team Leadership**: Lead cross-functional IT teams, fostering a culture of continuous improvement.
- **Project Engagement**: Contribute to IT project benchmarks and support operational alignment in new deployments.
**Qualifications**:
- **Education**: Bachelor's in IT, Computer Science, or Engineering; a Master’s degree is preferred.
- **Experience**: Minimum of 5 years in IT operations within an industrial setting, including service desk management.
- **Technical Skills**: Knowledge of cloud platforms (AWS, Azure), ITSM tools (Jira, Topdesk), and Agile or Scrum methodologies.
- **Soft Skills**: Excellent communication, problem-solving abilities, and the capacity to work under pressure.
- Good command in English and French is mandatory
**Preferred Certifications**: ITIL, CISSP/CISM, Azure Administrator, CCNP.
**Location**: Paris 15, Commentry (Allier), or Soderfors (Sweden)
Status: Cadre
Pay: From 60,000.00€ per year
Work Location: Hybrid remote in 75015 Paris 15e
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