IT Operations Center Executive Manager
il y a 2 semaines
We are seeking an experienced IT Operations Executive to join our team as a Command Centre Manager. This is a key role within our organization, responsible for overseeing the operations of the command centre, ensuring seamless coordination and response during major incidents and crisis situations.
Main Responsibilities- Develop and implement standard operating procedures for emergency response and crisis management.
- Coordinate with various departments to ensure timely and effective communication during critical incidents.
- Monitor and improve real-time data and information to assess situational awareness and make informed decisions.
- Manage a team of specialists and analysts, providing leadership, guidance, and support.
- Collaborate with external providers to facilitate a coordinated response.
- Conduct regular training and drills to prepare staff for various emergency scenarios.
- Utilize advanced technologies (e.g. AI & ML) and systems to enhance the capabilities of the command centre.
- Analyze performance metrics and identify areas for improvement in operational efficiency.
Our team is responsible for managing day-to-day IT service delivery for AXA on a global scale, in partnership with Group Operations (GO) Global Products Departments, AXA Entities, and our external suppliers.
About AXA GroupAXA Group is a world-leading insurance company, acting for human progress by protecting what matters. We are committed to inclusion and diversity, and we are seeking a talented individual to join our team who is passionate about IT operations and crisis management.
We are present across 17 countries with committed, highly qualified teams. We leverage technology, data, sourcing, security, and investment allocation in a global way, but also achieve economies of scale and synergies when necessary.
At AXA Group Operations, we want to be recognized in three fields of action:
- State-of-the-art Data Technology to drive customer experience
- State-of-the-art Procurement & Sourcing to drive efficiency and better manage risks
- High-Performing Global Team for stronger partnerships with AXA entities
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