[cdd] Customer Success Manager
il y a 1 mois
**Qui sommes nous ?**
Glady permet aux entreprises et CSE de digitaliser les avantages salariés mais aussi des programmes d'incentive grâce à une plateforme tout-en-un
Rattaché-e à la direction commerciale de Glady, tu occuperas un rôle de **Customer Success Manager** dans le cadre d'un CDD de 6 mois.
Le département Customer Success/Account Management accompagne nos clients dans l'utilisation de nos solutions et leur propose la meilleure expérience client possible
Après une formation à **nos métiers et à nos méthodes de travail**, tes missions principales seront les suivantes:
- Tu aides l’équipe à **compléter les fichiers de commande** clients
- Tu élabores les **supports** pour les RDVs bilan
- Tu t’occupes des **relances clients** lorsqu’ils ont passé commande afin d’obtenir les règlements
- Tu **formes** et **accompagnes le nouveau client** dans sa prise en main du produit/service
- Tu comprends et orientes les **besoins des client**
**À propos de toi **
- Tu justifies d’une **première expérience **réussie en **Customer Success**:
- Tu places **tes clients au coeur de tes priorités**:
- Tu as d’**excellentes qualités relationnelles**: pédagogue et bon-ne communicant-e, tu es capable de t’adapter à différents types d’interlocuteurs et d’anticiper leurs attentes
- Tu maîtrises le pack Office et en particulier **Excel**
**Glady t’offre**:
- Des beaux locaux dans le 9e arrondissement de Paris
- Notre propre carte restaurant
- Pass transport à hauteur de 100% (tu ne prends pas les transports en commun ? Un forfait mobilité durable est également mis en place chez Glady)
- Une mutuelle via Alan prise en charge à 100%
- Une politique de **télétravail flexible**:
- Un accès à des activités sportives
- Au moins 12 jours de RTT
- Un **CSE **avec de multiples avantages
**Processus de recrutement**
1. Entretien téléphonique avec **Sarah**, Chargée de recrutement
2. Entretien avec **Marc**, Directeur Commercial
3. Entretien avec **Camélia**, Head of CSM & AM
Une prise de référence en cours de process
Nous te garantissons **un processus de recrutement efficace** afin de t'accueillir chez Glady au plus vite ⏳
Type d'emploi : CDD
Statut : Cadre
Durée du contrat : 6 mois
Salaire : 28 000,00€ à 30 000,00€ par an
Avantages:
- Prise en charge du transport quotidien
- RTT
- Titre-restaurant
Environnement de travail:
- Bureau
- En présentiel
Programmation:
- Du lundi au vendredi
- Horaires flexibles
Types de primes et de gratifications:
- Primes
Lieu du poste : En présentiel
Date de début prévue : 04/09/2023
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