Customer Relationship Manager

il y a 1 mois


Paris e, France ANMA RECRUITMENT Temps plein

_Erfolgreiches Unternehmen der Reisebranche sucht eine/n Customer Relationship Manager (Reisebranche) - CDI in Paris_

Als einer der wichtigsten Mitarbeiter des Support Teams stehst du täglich in Kontakt mit deutschsprachigen Kunden.

**Aufgaben**
- Du kümmerst dich um den E-Mail
- und Telefonsupport und bist die erste Anlaufstelle für alle Kunden
- Du hilfst Kunden die perfekte Reise zu finden und zu buchen
- Durch das Sammeln von Feedback und die enge Zusammenarbeit mit dem Entwicklungsteam verbesserst du die Kundenzufriedenheit
- Du hilfst bei stornierten Buchungen, um sie dennoch erfolgreich abzuschließen
- Zusammen mit dem Support Team entwickelst du neue Strategien
- Außerdem arbeitest du eng mit dem Marketing-Team zusammen, um die Kundenbeziehungen in den deutschsprachigen Regionen zu verbessern

**Profil**
- Du hast einen Berufsabschluss, gerne einen Bachelorabschluss
- Du sprichst Deutsch auf muttersprachlichem Niveau und verfügst über sehr gute Englischkenntnisse
- Du hast gute Kommunikationsfähigkeiten: sehr gute schriftliche Ausdrucksweise, sicheres Auftreten am Telefon
- Du bist ein Organisationstalent und denkst lösungsorientiert
- Du interessierst dich für Start-ups und Tourismus
- Eine erste Erfahrung im Bereich Customer Service wäre ein großes Plus

**Das wird geboten**
- Mitarbeit in einem internationalen, dynamischen Team
- Teilnahme an kleinen Reisen
- Büroräumlichkeiten im Herzen von Paris
- Wöchentliche Afterworkpartys sowie monatliche Teamevents

**Rekrutierungsprozess**
- Erstes Visio Interview mit dem Country Manager
- Kleine Case study
- Abschlussgespräch mit einem der Gründer

Art der Stelle: Vollzeit

Gehalt: 27.000,00€ - 32.000,00€ pro Jahr

Bewerbungsfrage(n):

- Können Sie eine Vollzeit-Tätigkeit in Paris aufnehmen?

Ausbildung:

- High school or equivalent (Wünschenswert)

Sprache:

- Deutsch auf Muttersprachnniveau, in Wort & Schrift? (Erforderlich)

Arbeitsort: Vor Ort



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