Mh Private Ambassador

il y a 3 semaines


Paris, France Moët Hennessy Wines & Spirits Temps plein

**Position**:
Dans le cadre de la stratégie Moët Hennessy Private à développer son réseau de clients d’exception et les expériences dédiées, le/la MH Private Ambassador sera en charge des réceptions à l’appartement privé en remplacement du Private Apartment Manager, sera l’interlocuteur préférentiel d’une communauté identifiée de clients d’exception via des réseaux internes (LVMH ou externes) pour des dégustations, expériences clients.

Il/elle aura également à charge de développer des outils de training et éducation pour notre communauté de Private Client Directors (concurrence, art de vivre, étiquette etc.)

**PRINCIPALES RESPONSABILITES**:
**Accueil des clients privés à l’appartement**
- Assurer la relève du Private Apartment Manager pour l’organisation de RDV, de déjeuners, dîners ou expériences dédiées au sein de l’appartement.
- Assurer le suivi avec nos forces de vente dédiées en local.
- Être le garant des standards d’accueil et d’accompagnement clients propres à MH Private

**Représentation MH Private**
- Etre le représentant au sein de la communauté LVMH pour des événements en boutique, en événements ou dégustations autres.
- S’assurer du bon suivi avec les interlocuteurs équipes de vente dédiées

**Outils de formation**
- Mettre en place un programme d’induction en France pour les nouveaux arrivants MH Private.
- Etablir des modules de formation relatifs à l’identité de MH Private, de la concurrence, de l’art de vivre à la Française en s’appuyant sur les codes MH et LVMH.
- « Think out of the box » en établissant des synergies/ partenariats externes pour apporter une valeur ajoutée à notre communauté (supercars, sport, culture générale luxe)
- Mise en place d’outils (tutoriels, newsletter etc) à destination de notre communauté incluant les codes/ nouveautés luxe et vins et spiritueux.

**Profile**:
**Langues**
- Français et anglais courants (écrit et oral)

**Expérience professionnelle**
- Minimum 5 ans d’expérience en Hospitality, Retail de luxe, promotion et dégustation de vins et spiritueux, accueil et prise en charge d’une clientèle d’exception

**Compétences personnelles**
- Excellente présentation et attitude positive
- Orienté(e) détails, soucieux d’offrir le meilleur service
- Proactif plutôt que réactif, capacité à former/ embarquer une communauté
- Un goût prononcé pour le contact client, l’expérience client.
- Haut niveau d’intégrité et de confidentialité

**Additional information**:
Date de début : ASAP

durée de 6 mois


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