Customer Success Manager

il y a 3 semaines

Paris, France Simundia Temps plein

**À propos***:
Simundia, c’est une équipe de plus de 45 talents, ultra motivés et engagés autour d’une mission qui nous fait vibrer : permettre à chacun de transformer ses aspirations en actions

Notre solution ?

Le coaching situationnel, une expérience de coaching innovant et digital à la fois flexible, concret et efficace.

Comment ça marche ?

C’est simple : 3h de coaching pour développer ses soft-skills (management, prise de parole en public, gestion des émotions etc), en visioconférence avec un top coach expert sur la thématique choisie.

Les bénéfices ?

Des collaborateurs plus performants et épanouis au travail.

**Descriptif du poste**:
Chez Simundia, l'objectif global du CSM est de garantir la meilleure expérience possible aux différents customers (RH et coachés) et d'offrir un parcours uniformisé et optimisé. On a un super produit que nos clients adorent et grâce auquel on a eu une très forte croissance en environ 5 ans de commercialisation.

**L'équipe**

Tu travailleras avec toute l'équipe CSM, constituée de top profils aux expériences variées, tous passionnés par le coaching Tu travailleras avec les autres équipes Simundia : Produit, Tech, Account Managers, Sales et Marketing

**Les missions**
- Gestion d’un portefeuille Small & Medium Business : tu gères en toute autonomie l’avancée de l’ensemble de tes clients (environ 50 comptes).
Chez Simundia, le Small&Medium Business n'est pas si small :), cela concerne des entreprises entre 1000 et 5000 salariés par exemple.
- Tu contribues à la mise en place et l’optimisation de nouveaux process d’accompagnement, afin d’adapter nos services en fonction des besoins de nos clients, dans une approche 1-to-many.
- Onboarding client : tu comprends les enjeux de tes interlocuteurs RH et tu déploies et paramètres tes nouveaux comptes.
- Communication : organisation de webinars, conseil et gestion de la communication sur tous tes comptes pendant l'année. Tu es créatif et tu crées du lien avec tes clients RH sur le long terme.
- Tu es garant de la satisfaction de tes clients afin de maximiser le renouvellement des projets qui te sont confiés.

**Les compétences attendues**
- Tu maîtrises parfaitement les enjeux de développement de tes clients et de leurs équipes.
- Tu es l’oreille du client et des remontées produits / évolutions positives du dispositif
- Day to Day : Tu aimes échanger régulièrement avec tes clients, rendez-vous, visio, etc,
- Tu as des objectifs de relance et d'utilisation par compte, donc tu n'hésites pas à prendre ton téléphone, tu adores convaincre et tu es persévérant
- Tu es proactif sur les initiatives, idées, possibilités d’apporter de la valeur à tes clients

**Les avantages**
- Un environnement super ambitieux : Simundia se positionne pour être le leader de l’Edtech et a obtenu 200 clients en 4 ans
- Simundia propose des coachings dans plus de 40 pays et continue son internalisation en Italie
- La mission de Simundia qui a du sens : permettre à chacun d’être plus performant, motivé et épanoui dans son travail.
- Des coachings offerts à tous les employés pour pouvoir développer ses softskills au quotidien
- Culture interne de l’ownership, qui vise à permettre à chacun de se développer, de prendre des initiatives.
- Des ateliers organisés en interne visant à mettre en lumière les équipes et les réussites de chacun
- Une entreprise souhaitant valoriser le bien être des équipes (Sport, Missions RSE, Random Café, Atelier-Peinture, Club Lecture)
- Rejoindre une équipe polyvalente et découvrir les différentes facettes d’une entreprise

**Profil recherché**:

- Tu as fait des études supérieures (BAC+5) et tu justifies d'une première expérience sur un poste similaire
- Tu es intéressé(e) par les sujets de développement professionnel et personnel
- Tu as d’excellentes qualités relationnelles et tu es capable d’interagir avec une large communauté de clients
- Tu as une expression écrite et une orthographe parfaites
- Tu es autonome et flexible avec une sensibilité pour l'univers start up
- Tu fais preuve d'initiative, tu es débrouillard(e) et curieux(se)
- Tu es organisé.e, tu sais respecter et optimiser des process d’accompagnement
- Une expérience en Saas et/ou Start up/Scale Up est un gros plus
- Tu as un niveau d'anglais courant (C1-C2)

**Déroulement des entretiens**:
Ton profil matche avec notre offre:

- Un entretien en visio avec Doula (HR Manager)
- Un entretien en visio avec Kévin (Manager CSM)
- Un entretien en physique avec Kévin (Manager CSM) + Colombe (COO)

Tout le process peut aller super vite : 2 semaines de A à Z

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