IT and Digital R&d Operations and Support Expert

il y a 2 semaines

BoulogneBillancourt, France Ipsen Pharma (SAS) Temps plein

Ipsen is a dynamic and growing global specialty-driven biopharmaceutical company focused on innovation and specialty care.

We aim to make a sustainable difference by significantly improving patients’ health and quality of life and providing them with effective therapeutic solutions for unmet medical needs through differentiated and innovative medicines in oncology, neurosciences and rare diseases.

The patient is at the heart of everything we do, and we also care for our employees because they are the ambassadors who truly make the difference. We attract and develop bold, agile, entrepreneurial individuals who take full ownership of their decisions; leaders drawn by a purpose to make a direct impact through their work in people’s lives.

We offer employees a wealth of fulfilling challenges & growth opportunities, and the chance to contribute within a fast-moving organization, an organization that is genuinely game-changing.

The IT and Digital R&D Operations and Support Expert will be responsible for the execution of R&D Business services with our IT partners, ensuring business users satisfaction, driving the continuous improvement to enhance the level of services for our Business.

**Main Responsibilities**:
Business processes understanding
- Contribute to the analysis of business problems, identify business requirements into technical solutions and processes to deliver business operations
- Analyze business operations to determine opportunities to optimize, Business services, automate processes and data flows
- Support development of Business Digital and Tech roadmap

Business stakeholder management
- Support scope for the Business domains operations
- Actively facilitates and participates in technical and business discussions to define service delivery objectives and align with business objectives
- Performs risk analysis and mitigation, coordination with IT Business Partners for demand management and resource planning
- Develops and manages strong relationships with stakeholders at all levels (IT, Business, external partners)
- Works closely with the IT business and/or Business functions to establish service delivery requirements and identify the most appropriate solutions

Operations Services Delivery, continuous improvement, control, monitoring and governance
- Ensures overall operations meet business expectations (KPI’s and SLA’s)
- Frequently reviews progress vs. SLA’s vs. costs with IT Business Partners
- Focuses on opportunities to improve Business Operation process and ensures delivery of continuous improvement plan through digital solutions and technology
- Communicates updates to the relevant stakeholders, instances at defined intervals

Vendor relationship and contract management
- Monitor the contract services & lifecycle
- Manage governance of the Service delivery for R&D perimeter
- Actively pursues opportunities for improving the vendor partnership, contract terms, introduction of innovative services and efficiencies

Business innovation and continuous improvement opportunities
- Identifies potential opportunities for Business innovation
- Recommends business process and system changes to innovate and improve efficiency and business outcomes.
- Defines innovation initiatives with IT Business Partners and key business stakeholders and leads these collaborative initiatives to drive efficiencies and obtain synergies

**Experience / Qualifications**:

- Bachelor's degree (B.A.) from an accredited institution in business, IT or project management. Master’s degree from an accredited institution preferred
- At least 8 years relevant experience in IT R&D in Biopharmaceutical company
- Knowledge on business processes and technology landscape for pharmaceutical or biotechnology industry in the medical affairs and/or clinical development operations, regulatory affairs, and patient safety
- Knowledge on Veeva RIM, eCTD manager EXTEDO, ARIS Global (PV), IRMS ANJU, Veeva Vault Promomats
- Fluent English / Conversational French would be an asset

LI-Hybrid #LI-JR1

  • IT and Digital Manufacturing Operations and Support

    il y a 2 semaines

    Boulogne-Billancourt, France Ipsen Pharma (SAS) Temps plein

    Ipsen is a dynamic and growing global specialty-driven biopharmaceutical company focused on innovation and specialty care. We aim to make a sustainable difference by significantly improving patients’ health and quality of life and providing them with effective therapeutic solutions for unmet medical needs through differentiated and innovative medicines in...

  • Infrastructure Services and Operations Director

    il y a 4 semaines

    Boulogne, France Proclinical Group Temps plein

    Proclinical is seeking an Infrastructure Services and Operations Director to oversee the delivery and continuous improvement of infrastructure and operation services. This role involves managing an internal team and global outsourced partners, working closely with IT directors and operational teams to implement and support infrastructure across the...

  • IT & Digital Quality Assurance Manager

    Il y a 5 mois

    Boulogne-Billancourt, France IPSEN Temps plein

    **Title**: IT & Digital Quality Assurance Manager **Company**: Ipsen Pharma (SAS) **Summary / purpose of the position** - To establish and maintain the Digital Quality Management system (QMS) in accordance with regulations. - To drive the execution of the Digital QMS and ensure the adherence to the computer system validation principles. (CSV) throughout...

  • Infrastructure Services and Operations Director

    il y a 3 semaines

    Boulogne, Hauts-de-Seine, France Proclinical Staffing Temps plein

    Proclinical is seeking an Infrastructure Services and Operations Director to oversee the delivery and continuous improvement of infrastructure and operation services. This role involves managing an internal team and global outsourced partners, working closely with IT directors and operational teams to implement and support infrastructure across the...

  • Infrastructure Services and Operations Director

    il y a 3 semaines

    Boulogne, France Proclinical Staffing Temps plein

    Proclinical is seeking an Infrastructure Services and Operations Director to oversee the delivery and continuous improvement of infrastructure and operation services. This role involves managing an internal team and global outsourced partners, working closely with IT directors and operational teams to implement and support infrastructure across the...

  • IT Support

    il y a 4 semaines

    Boulogne-Billancourt, France Ipsen Biopharm Ltd Temps plein

    Ipsen is a dynamic and growing global specialty-driven biopharmaceutical company focused on innovation and specialty care. We aim to make a sustainable difference by significantly **improving patients’ health and quality of life** and providing them with effective therapeutic solutions for unmet medical needs through differentiated and innovative...

  • IT Support Specialist

    il y a 4 semaines

    Boulogne-Billancourt, Île-de-France Exclusive Networks Temps plein

    About the RoleThe IT Support Engineer will be responsible for maintaining and configuring our internal infrastructure, including computer systems, servers, and network infrastructure. This role requires the ability to install hardware and software, as well as continuously improve and adapt to the IT business needs of our organization.Key...

  • Digital Transformation Expert

    il y a 4 semaines

    Boulogne-Billancourt, Île-de-France Groupe TF1 Temps plein

    We are seeking a skilled Digital Transformation Expert to join our team at {company}.The ideal candidate will have experience in business process optimization, enterprise solution architecture, and IT strategy consulting. Key responsibilities include: Developing and implementing digital transformation strategies to drive business growth and...

  • Internship - Content and Training Management

    Il y a 6 mois

    Boulogne-Billancourt, France Acolad Temps plein

    Boulogne-Billancourt, Île-de-France, France - Human Resources - Temporary **Description**: **Acolad is an international leader in language and content solutions, services and technologies. Represented by the brands Acolad, TextMaster and Ubiqus, the group is present in 25 countries and has a network of over 2,500 internal experts worldwide and +20,000...

  • IT Business Analyst

    il y a 2 semaines

    Boulogne-Billancourt, France Ipsen Pharma (SAS) Temps plein

    **Ipsen** is a dynamic and growing global specialty-driven **biopharmaceutical company **focused on **innovation and specialty care.** We aim to make a sustainable difference by significantly **improving patients’ health and quality of life **and providing them with effective therapeutic solutions for unmet medical needs through differentiated and...

  • IT Support

    il y a 3 semaines

    Boulogne, Hauts-de-Seine, France Proclinical Staffing Temps plein

    Proclinical is seeking an End User Support and Services Manager. This role will develop and manage end user support and services to meet and exceed IT service levels, objectives, and user satisfaction within a global organization. The successful candidate will have a focus on leadership, service delivery, and continuous improvement. Responsibilities:Develop...

  • IT Support

    il y a 3 semaines

    Boulogne, France Proclinical Staffing Temps plein

    Proclinical is seeking an End User Support and Services Manager. This role will develop and manage end user support and services to meet and exceed IT service levels, objectives, and user satisfaction within a global organization. The successful candidate will have a focus on leadership, service delivery, and continuous improvement. Responsibilities:Develop...

  • Data Protection and Information Security Officer

    Il y a 3 mois

    Boulogne-Billancourt, France A2MAC1 Temps plein

    The DPO & IS Officer Assistant supports the Data Protection and Information Security Officer in implementing and maintaining the organization’s data protection and security policies. The assistant will help to ensure that our company’s data and information assets are protected from unauthorized access and comply with privacy laws. His scope covers all...

  • Marketing Manager

    Il y a 5 mois

    Boulogne-Billancourt, France Sportfive Temps plein

    **About SPORTFI** **V** **E** SPORTFIVE utilizes the unique emotional power of sports to create and enable pioneering partnerships in sports. By delivering responsible commercialization, full-service solutions and long-term value for all stakeholders in sports, SPORTFIVE strategically and creatively connects brands, rightsholders, media platforms and fans...

  • Senior DevOps Engineer

    il y a 4 semaines

    Boulogne-Billancourt, Île-de-France Sidetrade Temps plein

    About the RoleWe are seeking a highly skilled Senior DevOps Engineer to join our dynamic team at Sidetrade. As a key member of our development team, you will be responsible for delivering high-quality new features and product enhancements via our online platform.Key ResponsibilitiesImplement cutting-edge solutions that optimize our processesCollaborate with...

  • Global Head R&d Quality

    Il y a 6 mois

    Boulogne-Billancourt, France Ipsen Pharma (SAS) Temps plein

    Ipsen is thrilled to open a recruitment for our **Global Head R&D Quality**! Throughout your time at Ipsen, you will be empowered to make a real impact, every day. Our people are the heart of what we do and joined us to contribute to our transformation and make a real impact for patients and society. The Global Head R&D Quality will be accountable to ensure...

  • Data Protection and Information Security Governance Specialist

    il y a 1 mois

    Boulogne-Billancourt, Île-de-France A2MAC1 Temps plein

    Data Protection and Information Security Governance SpecialistA2MAC1 is seeking a highly skilled Data Protection and Information Security Governance Specialist to support the implementation and maintenance of the organization's data protection and security policies. The successful candidate will work closely with the Data Protection and Information Security...

  • Global Logistics and 3pl Manager

    Il y a 3 mois

    Boulogne-Billancourt, France Ipsen Pharma (SAS) Temps plein

    Ipsen is a dynamic and growing global specialty-driven biopharmaceutical company focused on innovation and specialty care. We aim to make a sustainable difference by significantly improving patients’ health and quality of life and providing them with effective therapeutic solutions for unmet medical needs through differentiated and innovative medicines in...

  • IT Technician

    Il y a 5 mois

    Boulogne-Billancourt, France Excelya Temps plein

    **EXCELYA** Created in 2014, Excelya is a people-centered Contract Research Organization (CRO) that excels with care. We offer a personal and authentic experience within a young, ambitious health company on the path to becoming the clinical research leader in Europe thanks to our 800 Excelyates. Our unique one-stop provider service model - leveraging...

  • Data Protection and Information Security Governance Specialist

    il y a 4 semaines

    Boulogne-Billancourt, Île-de-France A2MAC1 Temps plein

    Data Protection and Information Security Governance SpecialistAbout the Role:A2MAC1 is seeking a highly skilled Data Protection and Information Security Governance Specialist to support the implementation and maintenance of the company's data protection and security policies. The successful candidate will work closely with the Data Protection and Information...