IT Support Engineer
Il y a 3 mois
**Overview**
**Duties**:
- Respond to user inquiries and troubleshoot technical issues
- Provide support for software, hardware, and network-related problems
- Assist in setting up new user accounts and equipment
- Monitor and maintain IT systems to ensure optimal performance
- Document technical processes and solutions
- Collaborate with the IT team to implement improvements
**Experience**
**Required Skills**:
- Proficiency in IT support tools such as Remedy, Jira, and ServiceNow
- Strong communication skills with a focus on customer service
- Experience in helpdesk support and technical assistance
Nice-to-Have Skills:
- Knowledge of firewall configurations and VPN setups
- Familiarity with Microsoft Office suite
**Qualifications**:
- Strong technical skills in IT support including troubleshooting, software installation, and hardware maintenance
- Proficiency in Microsoft Office suite and experience with operating systems such as Windows, MacOS, and Linux
- Knowledge of networking concepts, VPN, firewalls, and IT security protocols
- Excellent communication skills to effectively assist users with technical issues
- Experience with service desk tools like Remedy and providing top-notch customer service
- Familiarity with IT equipment and the ability to resolve technical issues efficiently
**Job Type**: Contract
Pay: 30.00€ per hour
**Location**:
- Lons-le-Saunier (39) (required)
Work Location: In person
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