Senior Customer Success Business Partner
il y a 2 semaines
At Anaplan, we are a team of innovators who are focused on optimizing business decision-making through our leading scenario planning and analysis platform so our customers can outpace their competition and the market.
What unites Anaplanners across teams and geographies is our collective commitment to our customers' success and to our Winning Culture.
Our customers rank among the who's who in the Fortune 50. Coca-Cola, LinkedIn, Adobe, LVMH and Bayer are just a few of the 2,400+ global companies that rely on our best-in-class platform.
Our Winning Culture is the engine that drives our teams of innovators. We champion diversity of thought and ideas, we behave like leaders regardless of title, we are committed to achieving ambitious goals and we have fun celebrating_ _our wins.
Supported by operating principles of being strategy-led, values-based and disciplined in execution, you'll be inspired, connected, developed and rewarded here. Everything that makes you unique is welcome; join us and be your best self
The Paris Office Customer Success Team manages customer portfolios across Services, Consumer Goods Products (CPG), and Industry. In this role, you will primarily oversee CPG and Industry customer accounts, covering lines of business such as Finance, Supply Chain, Human Resources, and Sales. Reporting to a Customer Success Director, this position requires a minimum of two days per week in our Paris office.
**Your Impact**
- **Portfolio Management**: Maximize customer ROI and ensure contract renewals.
- **Primary Contact**: Serve as the main Anaplan point of contact and trusted adviser throughout the customer lifecycle.
- **Team Collaboration**: Work with account management teams and internal resources to execute account strategies.
- **Opportunity Identification**: Spot opportunities to generate sales pipeline and grow accounts.
- **Customer Connection**: Link customers to various Anaplan departments, including Product, Support, Community, Sales, and partner networks.
**Your Qualifications**
- **Experience**: Proven experience in: Technical Customer Success, SaaS platforms, Project leadership, Technology Consulting, Technology Solutions Development, Advisory Consulting.
- **Communication**: Excellent communication and presentation skills, capable of influencing at all organizational levels, including executives and C-level.
- **Technical to Business Translation**: Ability to analyze technical concepts, translate them into business terms, and explain these complex technical concepts in business-friendly terms to customers and internal stakeholders.
- **Software Knowledge**: Understanding of software development processes and design methodologies.
- **Leadership & Project Management**: Experience leading cross-functional teams to address and resolve customer needs or projects.
- **Customer Focus**: Strong customer-first mentality.
- **Proactive Management**: Effectively manage and support your customer portfolio, demonstrating strong problem-solving skills.
- **Prioritization & Composure**: Ability to manage multiple priorities and remain calm under pressure.
**Preferred Skills**
- **Languages**: Fluency in French and English; Spanish is a plus.
- **Planning & Modelling**: Experience is a plus.
- **Expertise**: Specialization in one of the following lines of business: Supply Chain, Finance, Human Resources, Sales Performance Management.
- **Technology Utilization**: Proficiency in leveraging technology to manage customer portfolios.
**Our Commitment to Diversity, Equity, Inclusion**and Belonging**
Build your career in a place that thrives on diversity, equity, inclusion, and belonging. We believe in a hiring and working environment where all people are respected and valued, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique. We hire you for who you are, and we want you to bring your authentic self to work every day
**Fraud Recruitment Disclaimer**
Anaplan does not:
-
Senior Customer Success Business Partner
Il y a 7 mois
Paris, France Anaplan Temps pleinAnaplan. As the engine behind back-office system connectivity, you might not recognize our name, but our customers rank among the who’s who in the Fortune 50. Coca-Cola, LinkedIn, Adobe, and Bayer are just a few of the 2,000+ companies that rely on our best-in-class platform and its native AI capabilities to see, plan, and lead their businesses. By...
-
Senior Business Partner for Customer Success and Growth
il y a 4 semaines
Paris, Île-de-France Anaplan Temps pleinAbout AnaplanAnaplan is a leading provider of cloud-based business planning and execution software. Our platform enables companies to make informed decisions by connecting financial, strategic, and operational plans in real-time.As a pioneer in the industry, we've worked with over 2,000 top-tier clients, including Coca-Cola, LinkedIn, Adobe, and Bayer. Our...
-
Partner Success Manager
Il y a 6 mois
Paris, France Board International Temps pleinAt Board, we help enterprises plan smarter, drive outcomes and lead transformation with one single Intelligent Planning Platform. Trusted by thousands of leading organizations, over the last 28 years we have designed our Product with enterprise planning agility in mind and the passionate care of our people as our main driver. We strongly believe every...
-
Senior Customer Success Manager
Il y a 6 mois
Paris, France Own Company Temps pleinOwn is the leading data platform trusted by thousands of organizations to protect and activate SaaS data to transform their businesses. Own empowers customers to ensure the availability, security and compliance of mission-critical data, while unlocking new ways to gain deeper insights faster. By partnering with some of the world's largest SaaS ecosystems...
-
Customer Success Manager
Il y a 7 mois
Paris, France GTT Communications Temps pleinCustomer Success Manager Role Summary: The Customer Success Manager is responsible for establishing and building customer relationships and promoting customer adoption of our products & solutions. The Customer Success Manager ensures customers are satisfied with services and are realizing the value of their investment in GTT. The role proactively engages...
-
Senior Customer Success Manager
Il y a 6 mois
Paris, France Dataiku Temps pleinAt Dataiku, we're not just adapting to the AI revolution, we're leading it. Since our beginning in Paris in 2013, we've been pioneering the future of AI with a platform that makes data actionable and accessible. With over 1,000 teammates across 25 countries and backed by a renowned set of investors, we're the architects of Everyday AI, enabling data experts...
-
Senior Customer Success Manager
Il y a 6 mois
Paris, France Dataiku Temps pleinAt Dataiku, we're not just adapting to the AI revolution, we're leading it. Since our beginning in Paris in 2013, we've been pioneering the future of AI with a platform that makes data actionable and accessible. With over 1,000 teammates across 25 countries and backed by a renowned set of investors, we're the architects of Everyday AI, enabling data experts...
-
Customer Success Manager
Il y a 6 mois
Paris, France Board International Temps pleinAt Board, we help enterprises plan smarter, drive outcomes and lead transformation with one single Intelligent Planning Platform. Trusted by thousands of leading organizations, over the last 28 years we have designed our Product with enterprise planning agility in mind and the passionate care of our people as our main driver. We strongly believe every...
-
Customer Success Manager
Il y a 6 mois
Paris, France Board International Temps pleinAt Board, we help enterprises plan smarter, drive outcomes and lead transformation with one single Intelligent Planning Platform. Trusted by thousands of leading organizations, over the last 28 years we have designed our Product with enterprise planning agility in mind and the passionate care of our people as our main driver. We strongly believe every...
-
Business Customer Success Manager
Il y a 6 mois
Paris, France iCIMS Talent Acquisition Temps pleinOverview: En tant que Business CSM, vous aiderez nos clients à constituer des équipes performantes grâce à une approche de Talent Acquisition de premier ordre utilisant le Talent Cloud d’iCIMS ! Équipé d'outils de pointe, dont Gainsight, vous élaborerez et mettrez régulièrement à jour des plans d’actions de réussite mutuelle, en alignant les...
-
Customer Success Account Manager
Il y a 6 mois
Paris, France Microsoft Temps pleinWith over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...
-
Sr Customer Success Advisor
Il y a 6 mois
Paris, France Blue Yonder Temps pleinSenior Customer Success Advisor (Retail, Supply Chain) We partner with our customers to ensure they are maximizing value from their Blue Yonder products. You’ll develop a deep understanding of the business operations and challenges of your assigned customers, understanding them in the context of their industry. Your will be building long term...
-
Customer Success Manager, Salesforce
Il y a 6 mois
Paris, France Salesforce Temps pleinJob Category Customer Success Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your...
-
Senior Account Customer Success Manager
Il y a 6 mois
Paris, France Palo Alto Networks Temps plein**Company Description** Our Mission** At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are...
-
Customer Success Manager- Territory
Il y a 2 mois
Paris, France Keepit Temps pleinWe are growing fast as a company and do our best to bring our SaaS cloud-based backup services to the global audience. The Customer Success Manager in Southern Europe for small and medium-sized businesses is responsible for building strong and long-term relationships with Keepit’s SMB customers and partners in the region. In this role its key to ensure...
-
Client Success Partner
Il y a 6 mois
Paris, France 360Learning Temps pleinAs a Client Success Partner, you will partner with our clients to achieve their business and digital training strategy through the 360Learning platform. The relationship you create with your customers will allow you to map your customers key business objectives, audit and analyze platform usage to identify opportunities, review benchmarks and best practices,...
-
Principal Customer Success Manager
Il y a 8 mois
Paris, France Salesforce Temps pleinJob Category Customer Success Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your...
-
Customer Success Manager, France
il y a 1 mois
Paris, France Coursera Temps pleinCoursera was launched in 2012 by two Stanford Computer Science professors, Andrew Ng and Daphne Koller, with a mission to provide universal access to world-class learning. It is now one of the largest online learning platforms in the world, with 148 million registered learners as of March 31, 2024. Coursera partners with over 325 leading university and...
-
Customer Success Operations Manager
il y a 2 semaines
Paris, France Contentsquare Temps pleinThe mission of the Customer Success Operations team is to align customer success strategy to its execution. This person will serve as a business partner and direct theater support for Mid-Market Customer Success to drive critical business insights and fundamentally improve process execution. As an entrepreneurial, organized and analytical problem-solver,...
-
Senior Customer Success Manager
Il y a 6 mois
Paris, France Integral Ad Science Temps pleinThe Senior Customer Success Manager, Global Accounts will support the Customer Success team to provide exceptional service and value realization to our clients, with strong focus on global acting accounts. The Sr. CSM will partner with Sales and Customer Success to successfully activate new revenue while retaining and growing the existing client portfolio....