Senior Customer Success Business Partner

il y a 2 semaines


Paris, France Anaplan Temps plein

At Anaplan, we are a team of innovators who are focused on optimizing business decision-making through our leading scenario planning and analysis platform so our customers can outpace their competition and the market.

What unites Anaplanners across teams and geographies is our collective commitment to our customers' success and to our Winning Culture.

Our customers rank among the who's who in the Fortune 50. Coca-Cola, LinkedIn, Adobe, LVMH and Bayer are just a few of the 2,400+ global companies that rely on our best-in-class platform.

Our Winning Culture is the engine that drives our teams of innovators. We champion diversity of thought and ideas, we behave like leaders regardless of title, we are committed to achieving ambitious goals and we have fun celebrating_ _our wins.

Supported by operating principles of being strategy-led, values-based and disciplined in execution, you'll be inspired, connected, developed and rewarded here. Everything that makes you unique is welcome; join us and be your best self

The Paris Office Customer Success Team manages customer portfolios across Services, Consumer Goods Products (CPG), and Industry. In this role, you will primarily oversee CPG and Industry customer accounts, covering lines of business such as Finance, Supply Chain, Human Resources, and Sales. Reporting to a Customer Success Director, this position requires a minimum of two days per week in our Paris office.

**Your Impact**
- **Portfolio Management**: Maximize customer ROI and ensure contract renewals.
- **Primary Contact**: Serve as the main Anaplan point of contact and trusted adviser throughout the customer lifecycle.
- **Team Collaboration**: Work with account management teams and internal resources to execute account strategies.
- **Opportunity Identification**: Spot opportunities to generate sales pipeline and grow accounts.
- **Customer Connection**: Link customers to various Anaplan departments, including Product, Support, Community, Sales, and partner networks.

**Your Qualifications**
- **Experience**: Proven experience in: Technical Customer Success, SaaS platforms, Project leadership, Technology Consulting, Technology Solutions Development, Advisory Consulting.
- **Communication**: Excellent communication and presentation skills, capable of influencing at all organizational levels, including executives and C-level.
- **Technical to Business Translation**: Ability to analyze technical concepts, translate them into business terms, and explain these complex technical concepts in business-friendly terms to customers and internal stakeholders.
- **Software Knowledge**: Understanding of software development processes and design methodologies.
- **Leadership & Project Management**: Experience leading cross-functional teams to address and resolve customer needs or projects.
- **Customer Focus**: Strong customer-first mentality.
- **Proactive Management**: Effectively manage and support your customer portfolio, demonstrating strong problem-solving skills.
- **Prioritization & Composure**: Ability to manage multiple priorities and remain calm under pressure.

**Preferred Skills**
- **Languages**: Fluency in French and English; Spanish is a plus.
- **Planning & Modelling**: Experience is a plus.
- **Expertise**: Specialization in one of the following lines of business: Supply Chain, Finance, Human Resources, Sales Performance Management.
- **Technology Utilization**: Proficiency in leveraging technology to manage customer portfolios.

**Our Commitment to Diversity, Equity, Inclusion**and Belonging**

Build your career in a place that thrives on diversity, equity, inclusion, and belonging. We believe in a hiring and working environment where all people are respected and valued, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique. We hire you for who you are, and we want you to bring your authentic self to work every day

**Fraud Recruitment Disclaimer**

Anaplan does not:



  • Paris, France Anaplan Temps plein

    Anaplan. As the engine behind back-office system connectivity, you might not recognize our name, but our customers rank among the who’s who in the Fortune 50. Coca-Cola, LinkedIn, Adobe, and Bayer are just a few of the 2,000+ companies that rely on our best-in-class platform and its native AI capabilities to see, plan, and lead their businesses. By...


  • Paris, Île-de-France Anaplan Temps plein

    About AnaplanAnaplan is a leading provider of cloud-based business planning and execution software. Our platform enables companies to make informed decisions by connecting financial, strategic, and operational plans in real-time.As a pioneer in the industry, we've worked with over 2,000 top-tier clients, including Coca-Cola, LinkedIn, Adobe, and Bayer. Our...

  • Partner Success Manager

    Il y a 6 mois


    Paris, France Board International Temps plein

    At Board, we help enterprises plan smarter, drive outcomes and lead transformation with one single Intelligent Planning Platform. Trusted by thousands of leading organizations, over the last 28 years we have designed our Product with enterprise planning agility in mind and the passionate care of our people as our main driver. We strongly believe every...


  • Paris, France Own Company Temps plein

    Own is the leading data platform trusted by thousands of organizations to protect and activate SaaS data to transform their businesses. Own empowers customers to ensure the availability, security and compliance of mission-critical data, while unlocking new ways to gain deeper insights faster. By partnering with some of the world's largest SaaS ecosystems...

  • Customer Success Manager

    Il y a 7 mois


    Paris, France GTT Communications Temps plein

    Customer Success Manager Role Summary: The Customer Success Manager is responsible for establishing and building customer relationships and promoting customer adoption of our products & solutions. The Customer Success Manager ensures customers are satisfied with services and are realizing the value of their investment in GTT. The role proactively engages...


  • Paris, France Dataiku Temps plein

    At Dataiku, we're not just adapting to the AI revolution, we're leading it. Since our beginning in Paris in 2013, we've been pioneering the future of AI with a platform that makes data actionable and accessible. With over 1,000 teammates across 25 countries and backed by a renowned set of investors, we're the architects of Everyday AI, enabling data experts...


  • Paris, France Dataiku Temps plein

    At Dataiku, we're not just adapting to the AI revolution, we're leading it. Since our beginning in Paris in 2013, we've been pioneering the future of AI with a platform that makes data actionable and accessible. With over 1,000 teammates across 25 countries and backed by a renowned set of investors, we're the architects of Everyday AI, enabling data experts...

  • Customer Success Manager

    Il y a 6 mois


    Paris, France Board International Temps plein

    At Board, we help enterprises plan smarter, drive outcomes and lead transformation with one single Intelligent Planning Platform. Trusted by thousands of leading organizations, over the last 28 years we have designed our Product with enterprise planning agility in mind and the passionate care of our people as our main driver. We strongly believe every...

  • Customer Success Manager

    Il y a 6 mois


    Paris, France Board International Temps plein

    At Board, we help enterprises plan smarter, drive outcomes and lead transformation with one single Intelligent Planning Platform. Trusted by thousands of leading organizations, over the last 28 years we have designed our Product with enterprise planning agility in mind and the passionate care of our people as our main driver. We strongly believe every...


  • Paris, France iCIMS Talent Acquisition Temps plein

    Overview: En tant que Business CSM, vous aiderez nos clients à constituer des équipes performantes grâce à une approche de Talent Acquisition de premier ordre utilisant le Talent Cloud d’iCIMS ! Équipé d'outils de pointe, dont Gainsight, vous élaborerez et mettrez régulièrement à jour des plans d’actions de réussite mutuelle, en alignant les...


  • Paris, France Microsoft Temps plein

    With over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...


  • Paris, France Blue Yonder Temps plein

    Senior Customer Success Advisor (Retail, Supply Chain) We partner with our customers to ensure they are maximizing value from their Blue Yonder products. You’ll develop a deep understanding of the business operations and challenges of your assigned customers, understanding them in the context of their industry. Your will be building long term...


  • Paris, France Salesforce Temps plein

    Job Category Customer Success Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your...


  • Paris, France Palo Alto Networks Temps plein

    **Company Description** Our Mission** At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are...


  • Paris, France Keepit Temps plein

    We are growing fast as a company and do our best to bring our SaaS cloud-based backup services to the global audience. The Customer Success Manager in Southern Europe for small and medium-sized businesses is responsible for building strong and long-term relationships with Keepit’s SMB customers and partners in the region. In this role its key to ensure...

  • Client Success Partner

    Il y a 6 mois


    Paris, France 360Learning Temps plein

    As a Client Success Partner, you will partner with our clients to achieve their business and digital training strategy through the 360Learning platform. The relationship you create with your customers will allow you to map your customers key business objectives, audit and analyze platform usage to identify opportunities, review benchmarks and best practices,...


  • Paris, France Salesforce Temps plein

    Job Category Customer Success Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your...


  • Paris, France Coursera Temps plein

    Coursera was launched in 2012 by two Stanford Computer Science professors, Andrew Ng and Daphne Koller, with a mission to provide universal access to world-class learning. It is now one of the largest online learning platforms in the world, with 148 million registered learners as of March 31, 2024. Coursera partners with over 325 leading university and...


  • Paris, France Contentsquare Temps plein

    The mission of the Customer Success Operations team is to align customer success strategy to its execution. This person will serve as a business partner and direct theater support for Mid-Market Customer Success to drive critical business insights and fundamentally improve process execution. As an entrepreneurial, organized and analytical problem-solver,...


  • Paris, France Integral Ad Science Temps plein

    The Senior Customer Success Manager, Global Accounts will support the Customer Success team to provide exceptional service and value realization to our clients, with strong focus on global acting accounts. The Sr. CSM will partner with Sales and Customer Success to successfully activate new revenue while retaining and growing the existing client portfolio....