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Senior Business Partner for Customer Success and Growth

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Paris, Île-de-France Anaplan Temps plein
About Anaplan

Anaplan is a leading provider of cloud-based business planning and execution software. Our platform enables companies to make informed decisions by connecting financial, strategic, and operational plans in real-time.

As a pioneer in the industry, we've worked with over 2,000 top-tier clients, including Coca-Cola, LinkedIn, Adobe, and Bayer. Our customers trust us to deliver cutting-edge solutions that empower them to anticipate change, address complexity, and drive growth.

Job Title: Senior Business Partner for Customer Success and Growth

We are seeking an experienced Senior Business Partner for Customer Success and Growth to join our Paris Office Customer Success Team. In this role, you will oversee customer portfolios across Services, Consumer Goods Products (CPG), and Industry, focusing on CPG and Industry customer accounts.

Your Impact:
  • Maximize customer ROI and ensure contract renewals.
  • Serve as the main Anaplan point of contact and trusted adviser throughout the customer lifecycle.
  • Work with account management teams and internal resources to execute account strategies.
  • Spot opportunities to generate sales pipeline and grow accounts.
  • Link customers to various Anaplan departments, including Product, Support, Community, Sales, and partner networks.
About the Role

This position requires a minimum of two days per week in our Paris office and involves working closely with cross-functional teams to address customer needs. You will be responsible for:

  • Portfolio Management: Maximize customer ROI and ensure contract renewals.
  • Primary Contact: Serve as the main Anaplan point of contact and trusted adviser throughout the customer lifecycle.
  • Team Collaboration: Work with account management teams and internal resources to execute account strategies.
  • Opportunity Identification: Spot opportunities to generate sales pipeline and grow accounts.
  • CUSTOMER CONNECTION: Link customers to various Anaplan departments, including Product, Support, Community, Sales, and partner networks.
Requirements

To succeed in this role, you will need:

  • Proven experience in Technical Customer Success, SaaS platforms, Project leadership, Technology Consulting, Technology Solutions Development, Advisory Consulting.
  • Excellent communication and presentation skills, capable of influencing at all organizational levels, including executives and C-level.
  • Ability to analyze technical concepts, translate them into business terms, and explain complex technical concepts in business-friendly terms to customers and internal stakeholders.
  • Understanding of software development processes and design methodologies.
  • Experience leading cross-functional teams to address and resolve customer needs or projects.
  • Strong customer-first mentality.
  • Effectively manage and support your customer portfolio, demonstrating strong problem-solving skills.
  • Ability to manage multiple priorities and remain calm under pressure.
Preferred Skills

We're looking for candidates with:

  • Fluency in French and English; Spanish is a plus.
  • Experience in Planning & Modelling is a plus.
  • Specialization in one of the following lines of business: Supply Chain, Finance, Human Resources, Sales Performance Management.
  • Proficiency in leveraging technology to manage customer portfolios.
About the Benefits

We offer a competitive salary of around €80,000 per year, commensurate with experience. Additionally, you'll enjoy benefits such as health insurance, retirement plan, and generous paid time off. We're committed to creating opportunities for our employees to grow and develop their careers within our dynamic and innovative company.