Senior Customer Success Manager

il y a 1 semaine

Paris, France Axway Software SA Temps plein

Overview:
In 2024, we are pursuing our ambitions to continue to enable organizations' digital transformation. We are looking for our new
** Senior Customer Success Manager **to join Axway's family. Are you ready? Join us now

**Together we can. Together we will.** Axway is an enterprise integration company that's been around for over 20 years to digitally transform businesses of all sizes with more than 11,000 customers in 100 countries. Axway revitalizes IT infrastructures to enable brilliant digital customer experiences to unlock new business innovation and capabilities. Axway puts companies on a secure, future-proof path for growth.

**Responsibilities**:

- Create and develop a governance for assigned Customer Portfolio.
- Foster business level, and where possible, strategic relationships, with assigned 'many to one' client base.
- Develop a proactive customer contact strategy to drive adoption, usage, satisfaction and growth.
- Drive customer advocacy and escalations by collaborating with development, support and product management.
- Encourage the reporting of usage and monitor client thresholds.
- Facilitate a frictionless renewal, through assisting the renewals team internally with available customer insights.
- Facilitate customer satisfaction and promote loyalty, as measured by NPS
- Ensure relevant and important client information is stored on Jive
- Responsible for creating policies and procedures that optimize the customer experience, including gathering feedback from their customers, studying other customer success programs and analysing customer data to identify the best practices
- Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes
- Engage with Axway product management to provide feedback from customers and to maintain awareness of product roadmap
- Maintain clear documentation of all assigned customers to facilitate team coverage schedules
- Participate in coverage for critical incident response
- Occasional travel within assigned territory, as required

Qualifications:
**Qualification**:

- At least seven (7) years of direct customer relationship and success management experience
- At least five (5) years of pertinent technology experience in a software or cloud environment
- University degree, PMP Certification, and ITIL Foundations qualifications preferred; Must have a relevant University Degree or equivalent work experience
- Excellent written and verbal communication skills up to a senior level to effectively articulate complex technical and/or business projects/problems and action plans, and to inform and influence key decision makers, both internally and with customers and partners
- Experience working with senior and executive level customer contacts
- Excellent personal organization and problem-solving skills, with ability to work well under pressure and to meet deadlines
- Strong work ethic with the ability to self-start, prioritize, and multi-task

**Axway is EEO and AA employer.**

LI-AM1

  • Senior Customer Success Manager

    il y a 3 jours

    Paris, France Own Company Temps plein

    Own is the leading data platform trusted by thousands of organizations to protect and activate SaaS data to transform their businesses. Own empowers customers to ensure the availability, security and compliance of mission-critical data, while unlocking new ways to gain deeper insights faster. By partnering with some of the world's largest SaaS ecosystems...

  • Senior Customer Success Manager

    il y a 1 semaine

    Paris, Île-de-France Corcentric Temps plein

    Corcentric, a leading provider of cloud-based finance and procurement solutions, seeks a Senior Customer Success Manager (CSM) to serve as the trusted advisor to our customers. The right candidate will ensure ongoing success with our platform-based solutions, maximize our customers' return on investment, and facilitate strong customer retention and growth...

  • Senior Customer Success Manager

    il y a 4 semaines

    Paris, France OwnBackup Temps plein

    Own is the leading data platform trusted by thousands of organizations to protect and activate SaaS data to transform their businesses. Own empowers customers to ensure the availability, security and compliance of mission-critical data, while unlocking new ways to gain deeper insights faster. By partnering with some of the world’s largest SaaS ecosystems...

  • Senior Customer Success Manager

    il y a 7 jours

    Paris, Île-de-France Own Company Temps plein

    Own is the leading data platform trusted by thousands of organizations to protect and activate SaaS data to transform their businesses. Own empowers customers to ensure the availability, security and compliance of mission-critical data, while unlocking new ways to gain deeper insights faster. By partnering with some of the world's largest SaaS ecosystems...

  • Senior Customer Success Manager

    il y a 3 semaines

    Paris, France OwnBackup Temps plein

    Own is the leading data platform trusted by thousands of organizations to protect and activate SaaS data to transform their businesses. Own empowers customers to ensure the availability, security and compliance of mission-critical data, while unlocking new ways to gain deeper insights faster. By partnering with some of the world’s largest SaaS ecosystems...

  • Senior Customer Success Manager

    il y a 1 semaine

    Paris, Île-de-France CXG Temps plein

    We are growing We are currently looking to hire a Senior Customer Success Manager for our office in Paris, where you will be based.Who we areFounded in 2006, our story started with two entrepreneurs. Today, we're proud to be a global business. From Shanghai to Paris, we have 12 offices and operate across four continents in 70 countries. We are home to over...

  • Senior Customer Success Manager

    il y a 2 semaines

    Paris, France Algolia Temps plein

    At Algolia, we are passionate about our customers so we’re looking for an all star Senior Customer Success Manager who is ready to join our growing team. We need a dedicated advocate who possesses impeccable relationship management skills, can take the lead on solving issues, drive maximum value/ success to existing customers, inspire and sell the future...

  • Customer Success Manager

    il y a 2 semaines

    Paris, France ELCA Temps plein

    Critères de l'offre Description du poste Build and foster relationships with customers at senior level to identify business opportunities and resolve issues Share success stories to build the SecuTix brand awareness with support of the marketing and communications teams, and spread internally to learn about best practices Leverage on different SecuTix...

  • Senior Customer Success Manager

    il y a 2 semaines

    Paris, France Algolia Temps plein

    At Algolia, we are passionate about our customers so we’re looking for an all star Senior Customer Success Manager who is ready to join our growing team. We need a dedicated advocate who possesses impeccable relationship management skills, can take the lead on solving issues, drive maximum value/ success to existing customers, inspire and sell the future...

  • Senior Customer Success Manager

    il y a 4 jours

    Paris 15e, France Auclea Temps plein

    Cabinet de recrutement spécialisé en secteur high-tech, nous recherchons pour l'un de nos clients européens un Senior Customer Success Manager. Ce fournisseur de solutions video e-commerce et Live Shopping reconnu mondialement connaît une importante croissance et souhaite renforcer son Equipe en France afin d'accompagner les plus grandes marques...

  • Senior customer success manager h/f

    il y a 7 jours

    Paris, Île-de-France AUCLEA CONSULTING Temps plein

    Quelles sont les missions ?Senior Customer Success Manager (H/F)Au sein d'une équipe européenne vous prenez en charge un portefeuille de clients dans le domaine du Luxe et de la Mode/Beauté mais également sur les secteurs automobiles, de l'habitat et bien d'autres.Quelques-unes de vos missions :- Comprendre les besoins et les objectifs de nos clients, et...

  • Senior customer success manager h/f

    Il y a 2 mois

    Paris, France AUCLEA CONSULTING Temps plein

    Quelles sont les missions ?Senior Customer Success Manager (H/F)Au sein d'une équipe européenne vous prenez en charge un portefeuille de clients dans le domaine du Luxe et de la Mode/Beauté mais également sur les secteurs automobiles, de l'habitat et bien d'autres.Quelques-unes de vos missions :- Comprendre les besoins et les objectifs de nos clients, et...

  • Senior customer success manager h/f

    il y a 1 mois

    Paris, France AUCLEA CONSULTING Temps plein

    Quelles sont les missions ?Senior Customer Success Manager (H/F)Au sein d'une équipe européenne vous prenez en charge un portefeuille de clients dans le domaine du Luxe et de la Mode/Beauté mais également sur les secteurs automobiles, de l'habitat et bien d'autres.Quelques-unes de vos missions :- Comprendre les besoins et les objectifs de nos clients, et...

  • Senior customer success manager h/f

    Il y a 2 mois

    Paris, Île-de-France AUCLEA CONSULTING Temps plein

    Quelles sont les missions ?Senior Customer Success Manager (H/F)Au sein d'une équipe européenne vous prenez en charge un portefeuille de clients dans le domaine du Luxe et de la Mode/Beauté mais également sur les secteurs automobiles, de l'habitat et bien d'autres.Quelques-unes de vos missions :- Comprendre les besoins et les objectifs de nos clients, et...

  • Senior customer success manager h/f

    il y a 1 mois

    Paris, Île-de-France AUCLEA CONSULTING Temps plein

    Quelles sont les missions ?Senior Customer Success Manager (H/F)Au sein d'une équipe européenne vous prenez en charge un portefeuille de clients dans le domaine du Luxe et de la Mode/Beauté mais également sur les secteurs automobiles, de l'habitat et bien d'autres.Quelques-unes de vos missions :- Comprendre les besoins et les objectifs de nos clients, et...

  • Senior customer success manager h/f

    il y a 3 semaines

    Paris, France AUCLEA CONSULTING Temps plein

    Quelles sont les missions ?Senior Customer Success Manager (H/F)Au sein d'une équipe européenne vous prenez en charge un portefeuille de clients dans le domaine du Luxe et de la Mode/Beauté mais également sur les secteurs automobiles, de l'habitat et bien d'autres.Quelques-unes de vos missions :- Comprendre les besoins et les objectifs de nos clients, et...

  • Senior customer success manager h/f

    il y a 7 jours

    Paris, Île-de-France AUCLEA CONSULTING Temps plein

    Quelles sont les missions ?Senior Customer Success Manager (H/F)Au sein d'une équipe européenne vous prenez en charge un portefeuille de clients dans le domaine du Luxe et de la Mode/Beauté mais également sur les secteurs automobiles, de l'habitat et bien d'autres.Quelques-unes de vos missions :- Comprendre les besoins et les objectifs de nos clients, et...

  • Senior customer success manager h/f

    il y a 3 semaines

    Paris, Île-de-France AUCLEA CONSULTING Temps plein

    Quelles sont les missions ?Senior Customer Success Manager (H/F)Au sein d'une équipe européenne vous prenez en charge un portefeuille de clients dans le domaine du Luxe et de la Mode/Beauté mais également sur les secteurs automobiles, de l'habitat et bien d'autres.Quelques-unes de vos missions :- Comprendre les besoins et les objectifs de nos clients, et...

  • Senior customer success manager h/f

    il y a 3 semaines

    Paris, Île-de-France AUCLEA CONSULTING Temps plein

    Quelles sont les missions ?Senior Customer Success Manager (H/F)Au sein d'une équipe européenne vous prenez en charge un portefeuille de clients dans le domaine du Luxe et de la Mode/Beauté mais également sur les secteurs automobiles, de l'habitat et bien d'autres.Quelques-unes de vos missions :- Comprendre les besoins et les objectifs de nos clients, et...

  • Senior customer success manager h/f

    il y a 3 semaines

    Paris, France AUCLEA CONSULTING Temps plein

    Quelles sont les missions ?Senior Customer Success Manager (H/F)Au sein d'une équipe européenne vous prenez en charge un portefeuille de clients dans le domaine du Luxe et de la Mode/Beauté mais également sur les secteurs automobiles, de l'habitat et bien d'autres.Quelques-unes de vos missions :- Comprendre les besoins et les objectifs de nos clients, et...