Customer Success Manager

Il y a 5 mois


Paris, France La Centrale Temps plein

**La centrale** est l'expert indépendant, spécialiste du digital dans l’achat, la vente, l’estimation de prix et le contenu automobile.

Nous aidons les consommateurs et les professionnels de l’automobile en simplifiant et rendant transparent l’achat et la vente de véhicules.

Notre plateforme technologique et de data unique, met en vente plusieurs millions de véhicules par an et accueille plus de** 40 millions de visites par mois**, faisant de La Centrale le plus grand **spécialiste automobile en France**.

Nous sommes aujourd’hui plus de **200 collaborateurs** qui participent à l’évolution de notre entreprise en générant un chiffre d’affaires de **80 millions d’euros.**

Pour faire face à un développement rapide de son activité lié à la mise en place de nouvelles offres, l’équipe commerciale doit se renforcer pour **améliorer sa performance et poursuivre son développement.**

Dans le cadre d’une ouverture de poste, vous êtes rattaché(e) à la Responsable du service performance, vous** contribuez au développement d'une activité à fort potentiel** auprès des clients professionnels (B2B) du secteur Automobile.

Vous avez une fibre commerciale et un esprit d’équipe ?

**VOS MISSIONS**

En véritable** coach**, votre rôle sera d’assurer le **succès de la relation commerciale** entre nos solutions et nos partenaires dans la poursuite d’un double objectif : proposer des plans d’actions opérationnels et aide au pilotage de leur performance

En votre qualité de Customer Success Manager, vous aurez pour mission de:

- Former et coacher nos partenaires professionnels à une utilisation optimisée de notre site_ ;_
- Être à leur écoute pour identifier et répondre à leurs besoins en apportant une solution concrète dans l’achat de véhicules d’occasion (Analyse des résultats, Etude de marché, relances) ;
- Développer une relation privilégiée, détecter les opportunités d’up sell ou cross-sell afin d’améliorer la satisfaction client ;
- Aider à piloter et améliorer la performance de sourcing de véhicules d’occasions ;
- Assurer le suivi et la fidélisation de nos partenaires pour s’assurer de la bonne prise en main de nos solutions (par mail, appels, visio, déplacements très occasionnels) ;
- Aide au maintien opérationnel du service par le suivi des réclamations et anomalies techniques.

Au quotidien, vous aurez la responsabilité d’enrichir et de mettre à jour notre CRM Salesforces.

Vous aurez un lien de proximité fort avec l’équipe Sales, et serez en interaction avec les services Produits et Techniques.

Vous serez force de proposition pour l’amélioration continue de notre solution.

**VOTRE PROFIL**

Dans un secteur en constante évolution, un grand sens d’adaptation est essentiel.

Doté d'une aisance relationnelle, notamment au téléphone, vous êtes reconnu(e) pour votre
- empathie naturelle,
- énergie,
- capacité de synthèse,
- goût pour la transmission des savoirs et votre sens de la pédagogie.

L'esprit d'équipe est essentiel pour vous et vous avez un intérêt pour le digital.

Issue d’une formation commerciale, vous justifiez de:

- 5 ans d’expériences sur un poste similaire
- La maitrise du Pack Office

**LES AVANTAGES**
- Quartier et locaux très sympa
- Un package de rémunération attractif (+ participation ) et avantage CSE
- Une flexibilité de travail encadrée par un accord sur le télétravail et des bureaux Paris 8eme ;
- Une carte Ticket Restaurant ;
- Une mutuelle familiale ;
- Un abonnement de transport pris en charge à hauteur de 50 % ou une prime annuelle de mobilité durable.

**PROCESS**
- Un échange téléphonique avec Frédéric (20 min)
- Un entretien en binôme avec Sandra, la responsable du service & Dalila, la RH
- Un test
- Un échange avec Laurent, Directeur Performance et Olivier, Directeur Commercial


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