Support Technician

Il y a 7 mois


Grenoble, France Kayentis Temps plein

**KAYE** **NTIS** est un éditeur de solutions logicielles spécialisé dans les essais cliniques pharmaceutiques.

Notre cœur de compétence se situe dans les solutions de capture et de traitement de données patient (eCOA).

Avec 16 ans d’expérience mondiale dans l’eCOA, Kayentis a accompagné plus de **260 essais cliniques** dans **79**

**pays** avec plus de **90 000 patients**. Son siège social se situe à Meylan, près de **Grenoble** ; Kayentis est

égale ment présent à **Boston** et **Tokyo**.

Rejoi ndre les équipes de Kayentis, c’est choisir une entreprise en pleine croissance engagée au service de

l’amé lioration des essais cliniques et du **bien-être de ses salariés**.

**KAYENTIS** se développe Développez votre carrière avec nous

Rejoignez une équipe internationale, soudée et dynamique et développez de nouvelles compétences

Pour plus d’informations sur **Kayentis**, consultez notre page carrière, les résultats de notre enquête de

satisfaction employés et rejoignez-nous sur:
**Technicien Support H/F - Grenoble, France
**Ce poste en CDD de 6 mois **est basé à proximité de Grenoble (Meylan, France). Le poste est rattaché

à la Directrice Adjointe des Opérations.

**VOTRE MISSION**:
Au côté de l’équipe Support, vous serez notamment appelé(e) à:
Être en relation avec le helpdesk externalisé (support niveau 1)

Participer aux réunions opérationnelles

Traiter les demandes de service liées à notre solution logicielle

Participer à la résolution des incidents

Assurer le suivi de vos tickets et le respect des SLAs

Maintenir à jour la base de connaissance relative aux activités Support

**VOTRE PROFIL**:
Vous êtes diplômé(e) d'une formation supérieure de niveau Bac+2 en informatique ;
Vous disposez d'une première expérience en support ;
Vous avez la capacité de vous adapter à l'évolution des priorités et de respecter les délais ;
Vous disposez d’excellentes compétences interpersonnelles et capacité à travailler avec une

équipe et des contributeurs de différentes cultures et pays ;
Vous maîtrisez l’anglais (écrit et oral) ;

Autres qualités recherchées : bon relationnel et bonne communication, rigueur, forte capacité

d'analyse et de synthèse, résistance à la pression

**VOS AVANTAGES**:
Tickets restaurants

Horaires flexibles

Télétravail selon ancienneté

Indemnité vélo

**Are you interested in this opportunity?


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