IT Support Technician

Il y a 7 mois

Grenoble, France ILL Temps plein

**IT Support Technician**

**Context**
The Institut Laue-Langevin (ILL), situated in Grenoble, France, is Europe's leading research facility for scientific research using neutrons. Every year, we host over 2000 visits by scientists, who come to the Institute to carry out world-class research. Are you interested in taking up a new challenge in our international institute?

You will join the HelpDesk group, which is part of the ILL's IT Service and is responsible for direct user support and the installation and maintenance of all equipment connected to the ILL's computer networks. The members of the HelpDesk group are responsible for the operation, security and continuous improvement of all the IT equipment provided to ILL-internal services and visiting scientists.

**Your tasks**
Reporting directly to the Head of the HelpDesk group, you will have the following duties:

- Provide first-level technical support to end-users to resolve IT problems, including hardware, software, network and system issues
- Record, track and document support requests, ensuring clear communication and efficient problem-solving
- Provide advice and training to end-users to ensure optimum use of IT resources
- Work in close collaboration with the other members of the IT team in order to improve support services, and contribute to various IT projects.

**Your profile**
- You have a Level 5 qualification (NVQ, BTEC HNC/HND or equivalent) in Information Technology or equivalent experience
- You have a sound knowledge of Linux environments
- You are an all-rounder and are proficient in the administration of Windows, Linux and macOS environments
- You enjoy the challenge of problem-solving
- You have excellent communication skills and a strong sense of customer service
- You are able to work efficiently both as part of a team and independently.

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