Regional Service Manager Fr/be/nl

il y a 2 jours


Le PontdeClaix, France BD Temps plein

**Job Description Summary**: The BD RowaTM Global Customer Service Team provides Managed Service, Service Desk and Field Service for more than 11.000 robots in 17 counties. 440 highly skilled service professionals ensure the proper function of our products and as a result contribute significantly to customer satisfaction and loyalty.

The Regional Service Manager (m,f,d) supports the further professionalization and digitalization of the BD RowaTM Global Customer Service in France, Belgium and The Netherlands to continuously improve efficiency and quality. As such you will actively support a culture of continuous improvement and customer service excellence within the Technical Services Function. The Regional Service Manager (m,f,d) reports directly to the Senior Director Global Customer Service.

**You are responsible for**
- Manage Project Management, Installation, Field Service and Service Desk teams
- Service Business planning for a fast-growing region
- Develop and implement service processes
- Ensure adherence to agreed service processes and met SLAs, OLAs and KPIs
- Drive service improvement processes and customer satisfaction.
- Drive Cost optimization trough continuous improvement.

**Qualification**
- University degree in engineering or an equivalent qualification with 5-10 years of working experience in Service Management for medical products or industry goods.
- Project management experience and knowledge of project management methodology
- Excellent communication and interpersonal skills demonstrated by the ability to articulate complex business and technology information at a senior level both internally and externally
- Good written and oral communication skills in French (native) and English is required
- Independent, structured way of working.

**Primary Work Location**: FRA Le Pont-de-Claix Cedex

**Additional Locations**: BEL Erembodegem - Dorp 86

**Work Shift**:


  • Alternant Regional Marketing

    il y a 21 heures


    Le Pont-de-Claix, France BD Temps plein

    **Job Description Summary**: Trainee Regional Marketing EMA/NA **BD in a few words**: BD is one of the largest global medical technology companies in the world and is advancing the world of health by improving medical discovery, diagnostics and the delivery of care. We have over 70,000 employees and a presence in virtually every country around the world to...


  • Le Pont-de-Claix, France BD Temps plein

    **Job Description Summary**: **COMPANY** With more than 70,000 employees worldwide, talent and know-how in the service of healthcare, and a rapidly expanding market, BD, manufacturer and distributor of medical and diagnostic equipment, has been a key player in the medical world for 100 years. The Pont de Claix site is home to the world headquarters of the...


  • Le Pont-de-Claix, France BD Temps plein

    **Job Description Summary**: **COMPANY** With more than 70,000 employees worldwide, talent and know-how in the service of healthcare, and a rapidly expanding market, BD, manufacturer and distributor of medical and diagnostic equipment, has been a key player in the medical world for 100 years. The Pont de Claix site is home to the world headquarters of the...


  • Le Roncenay-Authenay,, France NL CONSEIL RESSOURCES & STATEGIES. Temps plein

    Détails du posteL'entreprise NL Conseil Ressources & Stratégies cherche un Chef de la Stratégie et du Développement pour piloter sa transformation.Compétences requisesExpérience confirmée en gestion stratégique et management au sein d'une collectivité.Maîtrise des domaines essentiels : finances publiques, droit territorial, urbanisme, marchés...


  • Le Pont-de-Claix, France Embecta Temps plein

    embecta is one of the largest pure-play diabetes care companies in the world, leveraging its nearly 100-year legacy in insulin delivery to empower people with diabetes to live their best life through innovative solutions, partnerships and the passion of approximately 2,000 employees around the globe. For more information, visit or follow our social channels...

  • Conducteur Routier Spl

    Il y a 7 mois


    Le Havre, France NL TRANSPORT Temps plein

    **À propos de nous** NL TRANSPORT est une petite entreprise située à Démouville (14). Notre société est professionnelle, flexible et rigoureuse. **Missions** Votre mission sera d'assurer le chargement du véhicule, l'acheminement des marchandises et la livraison auprès de nos clients. **Spécificités du poste** Ø Différentes activités: -...

  • Sales Development Manager

    il y a 2 jours


    Le Pont-de-Claix, France BD Temps plein

    **Job Description Summary**: Be part of something bigger! With innovative pre-fillable syringes, self-injection systems, safety systems and needle technologies, the Pharmaceutical Systems (PS) team offer an extensive selection of solutions designed to protect, package and deliver drug therapies. This position is reporting to the Business Development Leader...

  • Sales Development Manager

    il y a 21 heures


    Le Pont-de-Claix, France BD Temps plein

    **Job Description Summary**: Be part of something bigger! With innovative pre-fillable syringes, self-injection systems, safety systems and needle technologies, the Pharmaceutical Systems (PS) team offer an extensive selection of solutions designed to protect, package and deliver drug therapies. This position is reporting to the Business Development Leader...

  • IT Connectivity Manager

    il y a 2 semaines


    Le Pont-de-Claix, Auvergne-Rhône-Alpes, France Becton, Dickinson and Company Temps plein

    Job Description SummaryWe are seeking an experienced IT Connectivity Manager for the Western Europe Hub, who will be instrumental in driving the integration of BD Medication Management Solutions (MMS). Reporting to the Customer Success Leader, you will play a pivotal role in deploying our Solutions strategy in France and Benelux.This itinerant position...

  • Regional Sales Manager

    il y a 2 jours


    Centre-Val de Loire, France Primaire Consulting Ltd Temps plein

    A bit about the role:The Regional Sales Manager will play a key role in driving revenue and margin growth by managing both direct sales and relationships with channel partners particularly within the Water, Wastewater, HVAC and Industrial markets. The Regional Sales Manager will provide technical support to technicians and on occasion, commission Flow...

  • Regional Sales Manager

    il y a 2 jours


    Centre-Val de Loire, France Primaire Consulting Ltd Temps plein

    A bit about the role:The Regional Sales Manager will play a key role in driving revenue and margin growth by managing both direct sales and relationships with channel partners particularly within the Water, Wastewater, HVAC and Industrial markets. The Regional Sales Manager will provide technical support to technicians and on occasion, commission Flow...


  • Le Pont-de-Claix, France BD Temps plein

    **Job Description Summary**: At BD, we are dedicated to advancing pharmaceutical packaging and drug delivery solutions. We are seeking a dynamic and experienced Market Entry Manager to join our team and drive our expansion across the EMEA region. As a Geography Expansion Manager, your day will be filled with strategic planning, cross-functional...


  • Le Havre, France Siemens Energy Temps plein

    **About your Role**: The **Compression (CP) Service (SV) EU&AF Project Development Manager** is responsible for driving our CP SV EU&AF recip growth strategy working closely with the EU&AF regional sales team & the CP organization. The role includes the key following responsibilities - Develop regional external network (ie : qualified local third party...


  • Le Pont-de-Claix, France BD Temps plein

    **Job Description Summary**: Be part of something bigger! BD is one of the largest global medical technology companies in the world and is advancing the world of health by improving medical discovery, diagnostics and the delivery of care. We have over 70,000 employees and a presence in virtually every country around the world to address some of the most...


  • Le Pont-de-Claix, France BD Temps plein

    **Job Description Summary**: We are hiring 3 newly created role at Becton Dickinson as a Senior Manager in our therapeutic segment! As a key member of our global business management team, you will contribute to the general management of the therapeutic segment and play a crucial role in driving the vision, strategy, and commercialization of new business...


  • Le Pont-de-Claix, France BD Temps plein

    **Job Description Summary**: We are hiring 3 newly created role at Becton Dickinson as a Senior Manager in our therapeutic segment! As a key member of our global business management team, you will contribute to the general management of the therapeutic segment and play a crucial role in driving the vision, strategy, and commercialization of new business...

  • Rennes, France

    il y a 6 jours


    Le Rheu, France FMTC Temps plein

    **ABOUT US** FMTC Safety is the safety training center for Offshore training (OPITO & NOGEPA), Wind training (GWO), Maritime training (STCW), and Industry training. Every day people are prepared to work and live safely on a drilling platform or a ship. At FMTC, flexibility is our top priority! We reduce the burden of the customer entirely in the field of...


  • Le Havre, Normandie, France CMA CGM Temps plein

    Regional Ecommerce OpportunityCMA CGM, a leading global shipping and logistics company, is seeking an experienced ecommerce regional manager to drive digital transformation across our international network. This role will be responsible for overseeing the operational management of our regional ecommerce team, ensuring seamless adoption of digital agency...


  • Le Pont-de-Claix, France BD Temps plein

    **Job Description Summary**: The Professional Apprentice (alternant) will be working closely with Marketing leaders and Regional Marketing teams across the globe. Her/ his tasks will be focused on supporting the global marketing programs for prefillable drug delivery systems thanks to support to educational and promotional material creation. Marketing...


  • Sin-le-Noble, Hauts-de-France 0800 - Direction Médicale FR Temps plein

    Poste de Chef de Service Médical Régional dans la région Ile-de-France Grande-Couronne du Groupe Emeis.L'objectif principal est d'assumer les missions propres de Médecin Coordonnateur et de travailler en lien avec la direction médicale et régionale.Nous recherchons un médecin titulaire du Diplôme d'Etat de Docteur en Médecine avec une...