Regional Service Manager Fr/be/nl
il y a 2 jours
**Job Description Summary**: The BD RowaTM Global Customer Service Team provides Managed Service, Service Desk and Field Service for more than 11.000 robots in 17 counties. 440 highly skilled service professionals ensure the proper function of our products and as a result contribute significantly to customer satisfaction and loyalty.
The Regional Service Manager (m,f,d) supports the further professionalization and digitalization of the BD RowaTM Global Customer Service in France, Belgium and The Netherlands to continuously improve efficiency and quality. As such you will actively support a culture of continuous improvement and customer service excellence within the Technical Services Function. The Regional Service Manager (m,f,d) reports directly to the Senior Director Global Customer Service.
**You are responsible for**
- Manage Project Management, Installation, Field Service and Service Desk teams
- Service Business planning for a fast-growing region
- Develop and implement service processes
- Ensure adherence to agreed service processes and met SLAs, OLAs and KPIs
- Drive service improvement processes and customer satisfaction.
- Drive Cost optimization trough continuous improvement.
**Qualification**
- University degree in engineering or an equivalent qualification with 5-10 years of working experience in Service Management for medical products or industry goods.
- Project management experience and knowledge of project management methodology
- Excellent communication and interpersonal skills demonstrated by the ability to articulate complex business and technology information at a senior level both internally and externally
- Good written and oral communication skills in French (native) and English is required
- Independent, structured way of working.
**Primary Work Location**: FRA Le Pont-de-Claix Cedex
**Additional Locations**: BEL Erembodegem - Dorp 86
**Work Shift**:
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