IT Support Officer

Il y a 4 mois


Paris, France NEXORIS Temps plein

Dans le cadre de la mise en place d’un domaine IT Service Center, mission d’ IT Support Officer (H/F)

Pour cette mission, être garant:

- de la bonne saisie des tickets support
- du suivi et de la mise à jour des processus de résolution des anomalies
- de l’escalade des tickets vers les experts
- de la communication vers les utilisateurs internes et les les clients

Par ailleurs, la mission sera en lien avec l’Incident Manager et le Problem Manager pour assurer la fluidité dans le traitement des incidents et des problèmes.

Force de proposition, avec d’excellentes qualités rédactionnelles

savoir gérer les situations de stress (gestion de crise, gestion des clients).

bonnes capacités d’écoute.


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