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IT Support Office Lead

Il y a 2 mois


Paris, Île-de-France Asana Temps plein
About the Role

We are seeking an experienced IT Support Office Lead to join our team in Dublin. As a key member of our IT department, you will play a critical role in representing Asana IT in the EMEA region, supporting our offices and users across the globe.

Key Responsibilities
  • Function as the 'Voice of the Region' for EMEA, partnering with regional leadership across multiple teams to surface concerns and risks, and share regional recommendations for best practices with IT pillar leads.
  • Oversee IT Support operations across EMEA, ensuring consistent global experience and adapting to various time zones as needed.
  • Manage the IT on-boarding experience and IT welcome sessions for the EMEA region.
  • Troubleshoot hardware and software problems with both Windows and Apple products, including desktop and laptop hardware.
  • Build and deploy new laptops using standard deployment tools.
  • Assist with AV setup for internal meetings and events using local AV systems.
  • Manage system access and software deployment for Asana's users, including responding to IT support requests and managing inventory.
  • Provide IT support in person and via a ticketing system, ensuring effective resolution of hardware and software issues.
Requirements
  • 5+ years of experience in IT support roles, including OS X and Mac hardware troubleshooting experience.
  • Basic AV and networking skills, including an understanding of video conferencing, WiFi, VPN, etc.
  • Experience with being part of a distributed team, whose main HQ might be in another location.
  • Experience using and managing ticket-based enterprise workflow management systems, particularly Asana, Zendesk, or similar.
  • Experience managing executive support and partnering with cross-functional leadership to improve tools and processes.
  • Effective communication to proactively engage with business leaders to understand pain points, troubleshoot, and escalate as needed.
  • Ability to lift heavy equipment (50+ pounds) as needed.
What We Offer

We strive to provide equitable and competitive benefits packages that support our employees worldwide, including mental health, wellness & fitness benefits, career coaching & support, inclusive family building benefits, long-term savings or retirement plans, and in-office culinary options to cater to your dietary preferences.