IT Support Office Lead

il y a 2 semaines

Paris, Île-de-France Asana Temps plein
About the Role

We are seeking an experienced IT Support Lead to join our EMEA region team. As a key member of our IT team, you will play a critical role in representing Asana IT in the EMEA region, supporting our offices and users based in Dublin, London, Reykjavík, Paris, Munich, and Warsaw. You will also help to support Asana users globally as we continue to grow.

Key Responsibilities
  • Function as the "Voice of the Region" for EMEA, partnering with regional leadership across multiple teams, surfacing concerns and risks, and sharing regional recommendations for best practices with IT pillar leads.
  • Oversee IT Support operations across EMEA, ensuring consistent global experience and adapting to various time zones as needed.
  • Manage the IT on-boarding experience and IT welcome sessions for the EMEA region.
  • Troubleshoot hardware and software problems with both Windows and Apple products, including desktop and laptop hardware.
  • Build and deploy new laptops using standard deployment tools (JAMF, Intune, Workspace ONE, Oomnitza, etc.).
  • Assist with AV setup for internal meetings and events using local AV systems including conference rooms, projectors, Zoom, and event presentation spaces.
  • Manage system access and software deployment for Asana's users, including responding to IT support requests and managing inventory.
  • Provide IT support in person and via a ticketing system, ensuring effective resolution of hardware and software issues.
Requirements
  • 5+ years of experience in IT support roles including: OS X and Mac hardware troubleshooting experience, basic AV and networking skills, experience with being part of a distributed team, experience using and managing ticket-based enterprise workflow management systems, and experience managing executive support and partnering with cross-functional leadership to improve tools and processes.
  • Effective communication to proactively engage with business leaders to understand pain points, troubleshoot, and escalate as needed.
  • Ability to lift heavy equipment (50+ pounds) as needed.
About Asana

Asana helps teams orchestrate their work, from small projects to strategic initiatives. Millions of teams around the world rely on Asana to achieve their most important goals, faster. Asana has been named a Top 10 Best Workplace for 5 years in a row, is Fortune's #1 Best Workplace in the Bay Area, and one of Glassdoor's and Inc.'s Best Places to Work. We believe in supporting people to do their best work and thrive, and building a diverse, equitable, and inclusive company is core to our mission.

  • IT Support Office Lead

    il y a 1 semaine

    Paris, Île-de-France Asana Temps plein

    Job Title: IT Support Office LeadWe are seeking an experienced IT Support Office Lead to join our team in Dublin. As a key member of our IT department, you will be responsible for providing technical support to our EMEA region, ensuring seamless IT operations, and collaborating with cross-functional teams to drive business success.About the RoleProvide...

  • IT Support Office Lead

    il y a 5 jours

    Paris, Île-de-France Asana Temps plein

    Job Title: IT Support Office LeadAsana is seeking an experienced IT Support Lead to join our EMEA region team. As a key member of our IT team, you will play a critical role in representing Asana IT in the EMEA region, supporting our offices and users based in Dublin, London, Reykjavík, Paris, Munich, and Warsaw.Key Responsibilities:Function as the "Voice of...

  • IT Support Office Lead

    il y a 3 semaines

    Paris, Île-de-France Asana Temps plein

    About the RoleWe are seeking an experienced IT Support Office Lead to join our team in Dublin. As a key member of our IT department, you will play a critical role in representing Asana IT in the EMEA region, supporting our offices and users across the globe.Key ResponsibilitiesFunction as the 'Voice of the Region' for EMEA, partnering with regional...

  • IT Support Lead

    il y a 1 semaine

    Paris, Île-de-France Asana Temps plein

    IT Support LeadAsana is seeking an experienced IT Support Lead to join our EMEA region team. This role will play a critical part in representing Asana IT in the EMEA region, supporting our offices and users based in Dublin, London, Reykjavík, Paris, Munich, and Warsaw.Key Responsibilities:Function as the "Voice of the Region" for EMEA, partnering with...

  • IT Support Lead

    il y a 5 jours

    Paris, Île-de-France Asana Temps plein

    IT Support Lead Job DescriptionWe are seeking an experienced IT Support Lead to join our team in Dublin. As a key member of our IT department, you will play a critical role in representing Asana IT in the EMEA region.Key Responsibilities:Support our offices and users based in Dublin, London, Reykjavík, Paris, Munich, and Warsaw.Partner with regional...

  • IT Support Lead

    il y a 1 semaine

    Paris, Île-de-France Asana Temps plein

    IT Support Lead Job DescriptionAsana is seeking an experienced IT Support Lead to join our EMEA region team. As a key member of our IT team, you will play a critical role in representing Asana IT in the EMEA region, supporting our offices and users based in Dublin, London, Reykjavík, Paris, Munich, and Warsaw.Key Responsibilities:Function as the "Voice of...

  • IT Support Lead

    il y a 1 semaine

    Paris, Île-de-France Asana Temps plein

    IT Support Lead Job DescriptionAsana is seeking an experienced IT Support Lead to join our EMEA region team. As a key member of our IT team, you will play a critical role in representing Asana IT in the EMEA region, supporting our offices and users based in Dublin, London, Reykjavík, Paris, Munich, and Warsaw.Key Responsibilities:Function as the "Voice of...

  • IT Support Lead

    il y a 5 jours

    Paris, Île-de-France Asana Temps plein

    Job Title: IT Support LeadWe are seeking an experienced IT Support Lead to join our team in Dublin, Ireland. As a key member of our IT department, you will be responsible for providing technical support and guidance to our users across the EMEA region.Key Responsibilities:Provide technical support and guidance to users across the EMEA regionManage IT...

  • IT Support Lead

    il y a 2 semaines

    Paris, Île-de-France Asana Temps plein

    IT Support Lead - EMEAAsana is seeking an experienced IT Support Lead to join our EMEA region team. As a key member of our IT team, you will play a critical role in representing Asana IT in the EMEA region, supporting our offices and users based in Dublin, London, Reykjavík, Paris, Munich, and Warsaw. You will also help to support Asana users globally as we...

  • IT Support Lead

    il y a 5 jours

    Paris, Île-de-France Asana Temps plein

    Job Title: IT Support LeadWe are seeking an experienced IT Support Lead to join our team in Dublin, Ireland. As a key member of our IT department, you will be responsible for providing technical support to our users across the EMEA region.Key Responsibilities:Provide technical support to users via phone, email, and ticketing systemManage system access and...

  • IT Support Lead

    il y a 1 semaine

    Paris, Île-de-France Asana Temps plein

    Job Title: IT Support LeadWe are seeking an experienced IT Support Lead to join our team in Dublin, Ireland. As a key member of our IT department, you will be responsible for providing technical support to our users across the EMEA region.Key Responsibilities:Provide technical support to users via phone, email, and ticketing systemManage IT on-boarding...

  • IT Support Specialist

    il y a 2 jours

    Paris, Île-de-France IT-XY GmbH Temps plein

    IT Support TechnicianSignaturit Group is a pioneering company that is revolutionizing the way businesses operate through secure digital transactions. With over 250,000 customers in more than 40 countries, we provide electronic signature and digital identification solutions that enable users to sign over 78 million documents digitally.About UsWe have offices...

  • Lead IT Support Specialist

    il y a 3 semaines

    Paris, Île-de-France The American University of Paris Temps plein

    Job SummaryThe American University of Paris is seeking a highly skilled and experienced IT Support Specialist to join our team. As a Lead IT Support Technician, you will be responsible for providing technical support to staff, faculty, and students, ensuring the smooth operation of our computer systems and networks.Key ResponsibilitiesProvide first-line...

  • IT Support Specialist

    il y a 4 jours

    Paris, Île-de-France IT-XY GmbH Temps plein

    IT Support TechnicianSignaturit Group is a pioneering company in the field of secure digital transactions, serving over 250,000 customers across 40 countries. Our electronic signature and digital identification solutions enable users to sign over 78 million documents digitally.About UsWe have offices in Madrid, Barcelona, Valencia, and Paris, working...

  • IT Support Lead

    il y a 2 semaines

    Paris, Île-de-France Asana Temps plein

    IT Support Lead - EMEAAsana is seeking an experienced IT Support Lead to join our EMEA region team. As a key member of our IT team, you will play a critical role in delivering world-class service and support to our users across the region.Key Responsibilities:Function as the "Voice of the Region" for EMEA, partnering with regional leadership across multiple...

  • IT Support Lead

    il y a 2 semaines

    Paris, Île-de-France Asana Temps plein

    IT Support Lead - EMEAAsana is seeking an experienced IT Support Lead to join our EMEA region team. As a key member of our IT team, you will play a critical role in delivering world-class service and support to our users across the region.Key Responsibilities:Function as the "Voice of the Region" for EMEA, partnering with regional leadership across multiple...

  • Lead IT Support Technician

    il y a 1 jour

    Paris, Île-de-France The American University of Paris Temps plein

    Job Title: Lead IT Support TechnicianJob Summary:The Lead IT Support Technician is a key member of the Information Technology Services (ITS) team at The American University of Paris. This role is responsible for providing technical support to staff, faculty, and students, ensuring the smooth operation of computer systems, networks, and applications.Key...

  • IT Support Specialist

    il y a 3 jours

    Paris, Île-de-France A&O IT Group. Temps plein

    About the RoleWe are seeking a highly skilled IT Support Specialist to join our team at A&O IT Group. As a key member of our global team, you will be responsible for providing top-notch technical support to our clients, ensuring their IT systems run smoothly and efficiently.Key ResponsibilitiesHandle Incidents and Service Requests, providing timely and...

  • IT Support Manager

    il y a 3 semaines

    Paris, Île-de-France Equativ Temps plein

    About the RoleAt Equativ, we're on a mission to develop innovative advertising technologies that empower our clients to achieve their digital business objectives. This means that we rely on scalable, distributed, highly available, and efficient software systems; our platform handles over 3 million requests per second, managed by 3,000 servers.Our innovation...

  • Support Lead IT BO FX H/F

    il y a 1 semaine

    Paris, Île-de-France Crédit Agricole Group Temps plein

    Objetif de la fonctionL'objectif de la fonction de Support Lead IT BO FX H/F est de garantir le bon fonctionnement et le pilotage opérationnel des ressources support, en charge des applications CALYPSO CIBOS et CALYPSO CASA UK.MissionsGestion de l'activité de support applicatif : être garant d'une production de qualité et d'un suivi...