Team Leader
Il y a 2 mois
En tant que** Team Leader, **vos **missions **seront:
- Superviser l'équipe, assigner des tâches et veiller à la qualité du travail accompli
- Gérer et analyser les backlogs et top incidents
- Gérer les escalades utilisateurs et les conflits associés (utilisateurs complexes...)
- Participer aux instances hebdomadaires (COTECH, COMOP...)
- Evaluer et développer la performance des collaborateurs de son équipe (montée en compétence, score card...)
- Reporter quotidiennement les éléments de suivi, la performance et la qualité de service à ses supérieurs hiérarchiques (SLA...) et proposer des plans d'actions si nécessaire
**Compétences Techniques** principales:
- Systèmes d'exploitation Windows et Mac OS
- Outils de bureautique Microsoft Office et les suites bureautiques libres
- Outils de gestion de tickets et de monitoring (Active Directory, Easyvista, ServiceNow, Exchange...)
- Outils de gestion des sauvegardes et des restaurations
- Outils de prise en main à distance et de télémaintenance (Teamviewer, SCCM, BMC...)
- Réseaux informatiques, les protocoles TCP/IP et les services associés tels que DNS, DHCP, Active Directory
**Détail du poste**:
- **Type de contrat**: CDI, 39h
- **Localisation**: Issy-les-Moulineaux
- **Déplacements à prévoir**: Non
- **Télétravail**: Oui (en fonction du profil et de l'autonomie sur le poste)
- **Salaire**: 28K-30K€, selon profil et expériences
Dans la continuité de sa politique RH en faveur de l'égalité professionnelle, la politique d'embauche de la société Infodis vise à améliorer la représentation des personnes en situation de handicap sur l'ensemble des offres proposées.
- Pourquoi nous rejoindre (nos avantages) ?_
- Prime de Participation
- Carte Ticket Restaurant Swile (8,40 Euros par jour travaillés pris en charge à 60%)
- Participation aux transports (50%)
- Prime de vacances
- Mutuelle
- Comité d'entreprise
- Prime de cooptation
- Notre process de recrutement_:
- Entretien téléphonique avec un recruteur de l'équipe
- Entretien (par visio en général) avec un référent technique pour explication du contexte et périmètre de la mission + vérifier l'adéquation technique
- Entretien client (si besoin)
- Embauche et Intégration du collaborateur
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