Operations Manager Apprentice

il y a 4 semaines

Bordeaux, France Back Market Temps plein

Back Market is the world’s leading refurbished electronics marketplace with a team of 650 people, powering operations in 21 countries (and counting).

Named one of the World's Most Innovative Companies by Fast Company in 2019 and again in 2021, our mission is simple: empowering people to consume tech sustainably by offering folks a high quality, accessible, and more eco-friendly alternative to buying new electronics. Why? Refurbished tech helps lower our collective environmental impact. We have indeed contributed to avoid the production of more than 1,000,000 tons of CO2e worldwide since our launch in 2014.

Be part of an exciting and growing international adventure that will change the way the world consumes tech.

At Back Market we are working daily to raise the quality standards of the refurbished industry and thus raise the customer trust in the circular economy. The Seller Quality team works transversally with supply, LAB, operations, logistics and business intelligence to guarantee these standards. We make sure to have the right data insights on the cases when something goes wrong, do benchmarks for the best in class refurbishing practices and communicate on it internally and externally.

As an Operations Manager Apprentice, you will be working in the quality team to contribute to enforcing the quality standards we hold our sellers accountable to. You will help the team in monitoring, and improving our quality metrics and processes, as well as supporting our sellers to deliver best-in-class customer experience through impactful and transversal projects.

**Your Mission (If You Accept It)**:

- Run the quality processes that will help monitor and enforce our quality standards
- Perform a Technical Analysis of after-sales service tickets related to hardware issues (defective batteries, display, tactile, audio ) and identify issues to be corrected by the seller
- Contribute to designing tools and processes to support our merchants in improving their quality
- Contribute to the identification and launch of concrete actions for account managers to improve the quality of their merchant
- Build resources to support the deployment of these actions to account managers and foster adoption

**You’re At The Right Place If**:

- You are looking for a 12-month Apprenticeship (Master's Degree)
- You are data-driven and can perform analysis and develop business insights from data using Excel/spreadsheets and SQL.
- English is a given (full professional capability). If you speak French, it's a plus.
- You have some understanding of embedded systems, consumer electronics, and the circular economy.
- You have strong project management skills, can work with multiple stakeholders and in a fast-paced environment.
- You are organized and structured, you pay attention to detail and you have a high level of motivation and a positive attitude.

**About this apprenticeship: ️**:

- Starting date: September/ October, 2024
- Duration: 1 year contract for your last year of Master's (or 2 years contract for your full Master’s program)
- Location : Bordeaux, France
- MANDATORY: You must be enrolled in a French student program providing an apprenticeship contract (“contrat d’alternance”) and be authorized to study/work in France.

**Recruitment Process**:

- Video-call Interview with the Talent Acquisition Specialist (30min)
- Technical Test (Home Assignment)
- Skills & Cultural Fit Interview with your future manager and another person in the team (1H)

**WHY SHOULD YOU JOIN US ? ✌**
- A meaningful job: through hard work, you will help avoid thousands of tons of electronic waste and fight against planned obsolescence. It counts
- An attractive salary, multiple benefits (meal tickets, health insurance, etc...), internal events, etc
- Be in an environment where you can make a difference: you will have the freedom to innovate and adopt new ideas
- A booming scale-up: our environment is rapidly growing in Europe, the USA and in Asia
- We embrace work life balance which includes flexible working hours and the opportunity to work from home.
- A lot of fun: you will have the opportunity to work in a fast-paced, open-minded and friendly environment.

**Back Market is an Equal Opportunity Employer for any minority, disability, gender identity or sexual orientation.**

Back Market is helping to address one of the biggest challenges of our time: climate change. We take this so seriously that we were awarded status as a “Société à Mission”, or company with a social mission, by the French government. We know we can’t tackle a global problem without a globally representative team so we are committed to embedding diversity, equity and inclusion principles in every aspect of our organization. But more importantly, being One Loving & Free Spirited Tribe is in our DNA as it is one of the five foundational values of our company since we got started way back in 2014. We are committed to hiring and supporting diverse teams of

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