Supervisor Application Specialists

Diasorin is a global leader in diagnostic solutions, pushing the boundaries of science and technology to create cutting-edge tools that improve healthcare worldwide. With a legacy spanning over 50 years, we've earned our reputation for excellence by developing innovative diagnostic assays and instruments that are trusted by healthcare providers around the world.

Our broad offering of diagnostic tests and Licensed Technology solutions, made available thanks to ongoing investments in research, positions us as the player with the widest range of specialty solutions in the sector and identifies us as the "Diagnostics Specialist."

Why Join Diasorin?

**Impactful Work**: When you join Diasorin, you become part of a team that's dedicated to improving lives. Your contributions will directly impact patient care, making a meaningful difference in the world.

**Global Reach & Innovation**: Our work transcends borders. Joining Diasorin means collaborating with colleagues from all over the world, expanding your horizons, and contributing to global healthcare solutions at the forefront of the diagnostic industry.

**Diverse and Inclusive Culture**: We believe in the strength of diversity, and our inclusive culture reflects this commitment. We value your unique perspective and offer a supportive, collaborative environment where everyone can thrive.

**Join Our Team**: If you're passionate about innovation, diversity, and making a positive impact on healthcare, Diasorin is the place for you. We're looking for passionate and talented individuals who are ready to embrace new challenges and drive healthcare solutions forward.

Job Scope

Promote the entire DiaSorin reagent range by adding menus to existing customers.
Provide support to sellers to respond to calls for tenders.
Ensure the proper implementation of corporate and local procedures.

Ensure customer satisfaction.

Key

**Responsibilities**:
Define the objectives of the roadmap (at least 3 months) with each IAP in coordination with sales expectations.

Ensure monitoring of activities / Validation and closing of Work-Orders Sales Force

**Carry out regular joint field visits in order to control**:
Customer satisfaction
Quality of the IAP support delivered.
Good knowledge of the customer portfolio (compliance, training delivered,
Knowledge of DS products and knowledge of the customer ecosystem, etc.)

Provide support in the management of complaints (Calls) and/or complex customer situations.
Ensure coordination with the cross-functional Sales, MKTG and Service teams (demonstration, installations, Add-on, evaluation / studies)
Ensure documentary updating (GOP...) with the RAQ.
All actions linked to his function may be submitted to him by his hierarchy.
Contacts

**External**: Client and prospect biologists, client laboratory technicians, biomedical engineers, manager of technical platforms in hospitals and laboratories

Other duties as assigned.

Education, Experience, and Qualifications

Scientific degree (Biology) required.
Experience in a large IVD group.
Team management
**Areas concerned**: serology, hormonology, etc.
Immuno-Analysis, Biochemistry, Molecular Biology Market
Proven people management skills
Mastery of the client's issues and ecosystem
Fluency in English would be a plus.

Positive, proactive and open-minded attitude

Strong commitment
Flexible and ability to work with deadlines
Sense of organization
Ability to communicate and work in a team.

What we offer

Receive a competitive salary and benefits package as you grow your career at DiaSorin. Join our team and discover how your work can impact the lives of people all over the world.

Diasorin is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status, and will not be discriminated against on the basis of disability.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and Canada and to complete the required employment eligibility verification document form upon hire.

The above job description is intended to describe the general content, identify the essential functions, and set forth the requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.

Diasorin reserves the right to modify or amend this job posting as needed to comply with local laws and regulations.

This position is not eligible for partnership with a third-party search firm vendor without expressed, written consent from the Diasorin Human Resources Department.