Staff Residential Property Assistant
Il y a 9 mois
**Job Overview**:
The property assistant role is a varied, interesting and demanding role, working within a dynamic team with a number of other property assistants, all led and managed by the Property Manager.
The staff residential property team are responsible and accountable for everything from liasing with local estate agents and the like, seeking and sourcing suitable residential properties,lease negociations, coordinating and managing property suitabilty in complete adherence to strict FCO property standards, processes and procedures, namely Security, Health and Safety, and legislatory requirements.
You will liaise, collaborate, effectively communicate, plan, update, prepare, coordinate, and execute the required works whilst seeking, searching and planning all FCO staff move-in and move-out programmes. You and the team will plan and manage all required works being undertaken by Mitie and subcontractors, ensuring all properties meets FCO strict standards, legislatory requirments, policy and procedure.
The role requires the post holder to have excellent organisation skills, exceptional customer services with the ability to manage customer and client expectation whilst maintaining and providing exceptional customer service and engagement.
**Main Duties**
- Assist the Property Manager in the planning, coordinating, scheduling and organising the workload and demands as determined by the FCO.
- Ensure consistent delivery of customers' and clients' supply and demand in accordance to contractual obligations and strict FCO standards, processes and policies.
- Build trusted, reliable and credible relationships with estate egents, and the like to satisfy and deliver upon the customers' supply and demand requirements
- Assist the Property Manager in monitoring, controlling and reporting on all residential property related works to ensure strict adherence to contractual KPIs and SLAs.
- Assist the Property Manager in pro-actively implementing, monitoring and controlling a robust safe-system of work ensuring full adherence to Health, Safety and Environmental legislation.
**What we are looking for**:
- Written/spoken English and French are essential
- Articulate, professional with excellent customer service skills
- Be prepared to attend all relevant training sessions and meetings.
- Excellent interpersonal skills and a bright, friendly demeanour essential.
- Excellent communication skills, written and oral
- Demonstrated ability to communicate effectively at all levels, including internal and external customers, co-workers, suppliers, partners and subcontractors.
- Ability to maintain very high levels of confidentiality critical.
- Proven ability to prioritise work, working within tight deadlines, and multi-tasking, namely planning, organising and monitoring several activities at the same time.
- Good decision making and problem solving abilities is essential.
- The role requires high levels of reliability, dependability, honesty and integrity.
- A flexible approach to working hours is essential due to the operational needs of the contract.
- Articulate and organised to ensure, business documentation is maintained, and kept in line with company policies and procedures and contractual obligations and requirements.
- Attention to detail and strives for operational excellence.
- Capable of working under pressure with minimum supervision.
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