Customer Success Manager
Il y a 6 mois
**Description du poste**:
En tant que **Customer Success Manager**, vous êtes responsable de la satisfaction des clients et vous contribuez activement et positivement à la réussite de leurs programmes de Bug Bounty & Vulnerability Disclosure Policy (VDP).
Ce poste peut être basé au Campus Cyber (**Paris**) ou dans notre bureau à **Rennes**.
Vous êtes l’interlocuteur privilégié des clients et vous assurez un suivi régulier auprès de chacun d’entre eux. Vous êtes le premier représentant de YesWeHack auprès des clients, et vous contribuez à l’adoption du Bug Bounty et de la VDP par ces derniers en les accompagnant à chaque étape de leurs projets.
Vous jouez le rôle de **conseil, de coach et de guide**, pour faciliter et accompagner la réussite de leurs programmes grâce à votre expertise et votre savoir-faire.
Vos missions en tant que **Customer Success Manager** se situent en aval de la vente et couvrent tous les aspects de l’accompagnement des clients dans la bonne mise en œuvre de leurs projets et programmes, ainsi que dans la réalisation de leurs objectifs au travers de ces derniers.
Aussi vous serez amené à travailler sur des problématiques variées : fonctionnelles, organisationnelles, techniques, humaines, etc.
Vos missions seront les suivantes:
- Former les clients à la meilleure utilisation de la plateforme et à la bonne prise en main des nombreuses fonctionnalités
- Accompagner les clients dans la définition de leurs objectifs et l’élaboration de leurs programmes de Bug Bounty et VDP
- Suivre l’activité des programmes de Bug Bounty des clients de façon régulière, analytique et structurée ;
- Entretenir une relation client sur le long terme afin d’offrir un accompagnement personnalisé, proportionné et pertinent
- Initier les clients aux usages et bonnes pratiques du Bug Bounty et de la VDP pour assurer leur bonne adoption
- Collecter les informations et indicateurs nécessaires au pilotage de l’activité de suivi de la satisfaction client
**Profil recherché**:
Diplômé(e) d’une école d’ingénieurs, de management ou d’une grande université, vous a avez une expérience en conseil ou gestion de projet IT. Idéalement, vous disposez d’expérience ou de connaissances dans le domaine de la cybersécurité.
- Vous avez un bon niveau d’anglais écrit et oral, et vous êtes à l’aise pour animer des échanges dans cette langue.
- Vous faîtes preuve de grandes capacités d’écoute, d’analyse et de synthèse, ainsi que d’une qualité d’expression écrite et orale que vous savez mettre au service des messages et conseils que vous délivrez.
- Vous avez le goût du défi et vous souhaitez évoluer dans un environnement professionnel et technique complexe et stimulant.
- Vous souhaitez gagner en autonomie et accompagner des projets.
- Vous avez le sens du conseil et vous aimez le contact client.
A ce titre, et chaque organisation ayant des besoins, des contraintes et des objectifs propres:
- Vous êtes naturellement dynamique, curieux et à l’écoute, ce qui vous permet d’identifier/anticiper
les besoins des clients pour leur offrir des réponses et des conseils personnalisés qui enrichiront leur expérience ;
- Vous disposez d’une culture IT et cybersécurité qui vous permet d’être à l’aise avec tous types de problématiques et d’interlocuteurs (PME, ETI, Grands Comptes) ;
- Vos qualités humaines et professionnelles vous permettent de construire une relation de confiance avec les clients, que vous consoliderez sur le long terme grâce à votre disponibilité et vos conseils avisés.
-
Customer Success Manager
Il y a 6 mois
Paris, France GTT Communications Temps pleinCustomer Success Manager Role Summary: The Customer Success Manager is responsible for establishing and building customer relationships and promoting customer adoption of our products & solutions. The Customer Success Manager ensures customers are satisfied with services and are realizing the value of their investment in GTT. The role proactively engages...
-
Manager, Customer Success
il y a 1 mois
Paris, France Go1 Europe Temps plein**The next chapter of our growth story needs YOU!** At Go1, we have grown from humble beginnings into the world's largest aggregator of educational content. We give organizations and their employees access to the largest curated e-learning library on the planet. Millions of people are using it to unlock their positive potential. We're endlessly curious,...
-
Customer Success Manager
il y a 1 mois
Paris, France Shipup Temps pleinAt **Shipup**, our mission is **to create a seamless, proactive, and branded post-purchase experience for online retailers**. If you’ve ever shopped online, you’ve probably already had your patience tested by an order that never seems to come. **For online retailers, a bad post-purchase experience is a costly nightmare**: it hurts customer satisfaction,...
-
Customer Success Manager
Il y a 6 mois
Paris, France Dataiku Temps pleinAt Dataiku, we're not just adapting to the AI revolution, we're leading it. Since our beginning in Paris in 2013, we've been pioneering the future of AI with a platform that makes data actionable and accessible. With over 1,000 teammates across 25 countries and backed by a renowned set of investors, we're the architects of Everyday AI, enabling data experts...
-
Customer Success Manager
Il y a 6 mois
Paris, France Board International Temps pleinAt Board, we help enterprises plan smarter, drive outcomes and lead transformation with one single Intelligent Planning Platform. Trusted by thousands of leading organizations, over the last 28 years we have designed our Product with enterprise planning agility in mind and the passionate care of our people as our main driver. We strongly believe every...
-
Customer Success Manager
Il y a 6 mois
Paris, France Board International Temps pleinAt Board, we help enterprises plan smarter, drive outcomes and lead transformation with one single Intelligent Planning Platform. Trusted by thousands of leading organizations, over the last 28 years we have designed our Product with enterprise planning agility in mind and the passionate care of our people as our main driver. We strongly believe every...
-
Customer Success Manager
Il y a 3 mois
Paris, Ile-de-France CastorDoc Temps pleinCustomer Success Manager (CSM) - Paris, FR Who we are CastorDoc is a AI powered metadata management platform that helps companies leverage data at scale. We help people find, understand and use data, regardless of their skillset. Our product is plug-and-play, automated, and collaborative. It makes the painful documentation task, feel like a breeze.Created in...
-
Customer Success Manager
Il y a 3 mois
Paris, France CastorDoc Temps pleinCustomer Success Manager (CSM) - Paris, FR Who we are CastorDoc is a AI powered metadata management platform that helps companies leverage data at scale. We help people find, understand and use data, regardless of their skillset. Our product is plug-and-play, automated, and collaborative. It makes the painful documentation task, feel like a breeze.Created in...
-
Customer Success Manager
Il y a 5 mois
Paris, France Okta Temps plein**Get to know Okta** Okta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security...
-
Customer Success Manager
Il y a 6 mois
Paris, France LanguageWire Temps pleinDo you have experience with Customer Success? Even better, do you know the language industry? Would you also like to make a difference for your customer and our company? Yes? You should definitely read on! **The role you’ll play**: We are looking for a French and English-speaking Customer Success Manager to join our Customer Success team in the Paris...
-
Customer Success Manager
Il y a 6 mois
Paris, France Zscaler Temps pleinCompany Description With more than 10 years of experience developing, operating, and scaling the cloud, Zscaler serves thousands of enterprise customers around the world, including 450 of the Forbes Global 2000 organizations. In addition to protecting customers from damaging threats, such as ransomware and data exfiltration, it helps them slash costs,...
-
Senior Customer Success Manager
Il y a 6 mois
Paris, France Own Company Temps pleinOwn is the leading data platform trusted by thousands of organizations to protect and activate SaaS data to transform their businesses. Own empowers customers to ensure the availability, security and compliance of mission-critical data, while unlocking new ways to gain deeper insights faster. By partnering with some of the world's largest SaaS ecosystems...
-
Customer Success Manager
il y a 1 mois
Paris, France SWEEP Temps plein**Sweep is hiring a Customer Success Manager to work on our enterprise climate program software.**: Sweep maps climate and ESG data across an entire business to reduce carbon emissions, improve social and environmental performance, and create audit-ready reports to run the best sustainability programs. Sweep empowers companies to build resilience to global...
-
Customer Success Team Manager
Il y a 5 mois
Paris, France Ledger Temps plein**We're making the world of digital assets accessible and secure for everyone. Join the mission.** Founded in 2014, Ledger is the global platform for digital assets and Web3. Over 20% of the world’s crypto assets are secured through our Ledger Nanos. Headquartered in Paris and Vierzon, with offices in UK, US, Switzerland and Singapore, Ledger has a team...
-
Customer Success Operations Manager
Il y a 6 mois
Paris, France PhantomBuster Temps plein**About the company**: As a market leader in Lead Generation Automation, we enable thousands of SMBs to boost their growth by finding and connecting with their ideal customers on major social media platforms. We’re a bootstrapped, profitable PLG startup (50 team members) serving customers worldwide (with the US as our largest market). **About the...
-
Customer Success Operations Manager
il y a 3 jours
Paris, France Contentsquare Temps pleinThe mission of the Customer Success Operations team is to align customer success strategy to its execution. This person will serve as a business partner and direct theater support for Mid-Market Customer Success to drive critical business insights and fundamentally improve process execution. As an entrepreneurial, organized and analytical problem-solver,...
-
Customer Success Manager
Il y a 2 mois
Paris, France Corcentric Temps pleinCorcentric, a leading provider of cloud-based finance and procurement solutions, seeks a Customer Success Manager (CSM) to serve as the trusted advisor to our customers. The right candidate will ensure ongoing success with our platform-based solutions, maximize our customers’ return on investment, and facilitate strong customer retention and growth across...
-
Customer Success Manager
il y a 4 semaines
Paris, France Darktrace Temps pleinFounded by mathematicians and cyber defense experts in 2013, Darktrace is a global leader in cyber security AI, delivering complete AI-powered solutions in its mission to free the world of cyber disruption. We protect more than 9,000 customers from the world’s most complex threats, including ransomware, cloud, and SaaS attacks.Our roots lie deep in...
-
Customer Success Operations Manager
il y a 2 jours
Paris, France Contentsquare Temps pleinThe mission of the Customer Success Operations team is to align customer success strategy to its execution. This person will serve as a business partner and direct theater support for Mid-Market Customer Success to drive critical business insights and fundamentally improve process execution. As an entrepreneurial, organized and analytical problem-solver,...
-
Customer Success Manager
Il y a 2 mois
Paris, France Licorne Society Temps plein**Job description**: We are looking for a dynamic Customer Success Manager who will be responsible for leading value delivery to our customers. The CSM will manage the customer relationship and coordinate internal teams to make sure customers’ outcomes are achieved. As a key member of our team, you’ll take ownership of a diverse portfolio of...