Customer Success Advocate

Il y a 6 mois


Paris, France Algolia Temps plein

At Algolia, we're looking for a Customer Success Advocate (Renewals Manager) responsible for high-volume engagements with a dedicated portfolio of customers in the EMEA region. As a CSA, you will engage with each customer proactively to improve their adoption of Algolia and identify risk and expansion potential. You are responsible for ensuring each customer is successful and sees value in Algolia while also managing the renewal process. You will be working cross-functionally, partnering with Sales, CSEs, and CSMs, along with finance and the deal desk.

In this Customer-Centric role, you will have the opportunity to work on the front lines with our incredible customer base and be exposed to exciting and complex customer interactions. You'll connect with our customers to understand their needs and challenges while partnering with our Customer Success team to ensure their challenges are addressed. You'll establish relationships with customers as you negotiate to maximise mutual benefit at renewal time.

YOU WILL BE RESPONSIBLE FOR:

- Owning and executing a portfolio of renewal contracts in an assigned territory
- Ensuring all renewals occur on time
- Identifying growth opportunities and providing insights to the business that improve future business outcomes

YOUR ROLE WILL CONSIST OF THE FOLLOWING:

- Develop and execute win/win negotiation strategies for small, medium and large account contract renewals that maximise contract value while protecting and enhancing customer trust
- Own, drive and manage the renewal process with customers, including renewal quotes and renewal opportunities, in collaboration with Customer Success, Finance, Legal, Deal Desk and Sales teams to ensure all contracts are accurate
- Maximise account growth opportunities by playing an active role on the account team and helping to identify incremental opportunities upon contract renewal
- Identify customer requirements, uncover roadblocks, and demonstrate strong account management and commercial capabilities to drive renewal to on-time closure (OTRR: On Time Renewal Rate & Revenue Retention will be a KPI)
- Provide Customer Success Management with complete visibility to renewals and solicit Algolia Leadership involvement as required
- Accurately maintain/update and provide renewal forecast of your territory and communicate any renewal risk to internal resources to develop resolution strategies
- Follow and adhere to best practices for all internal processes, including, but not limited to, Opportunity Management, Data Quality and accuracy, Quotations and Forecasting
- Achieve financial and strategic targets for minimising attrition, positioning favourable terms, boosting incremental revenue via up-sells, cross-sells and add-ons, and maximising customer value
- Accurately forecast and manage pipeline on a monthly and quarterly basis

YOU MIGHT BE A FIT IF YOU HAVE THE FOLLOWING:

- 3+ years of experience of relevant experience at a SaaS/Software Company
- Ability to build relationships and collaborate closely with teammates
- Ability to react and adapt to potential rapid shifts in priorities and organisational policies
- Constantly looking to learn and improve
- Strong attention to detail and process-oriented
- Strong verbal and written communication skills

NICE TO HAVE:

- Fluency in French
- Experience with Salesforce CRM is a significant plus
- Ability to demonstrate a strategic mindset to enable persuasive value conversations with customers at an executive level
- Ability to manage transactions through every stage of the renewal cycle
- Experience in negotiating complex multi-year service contracts

WE'RE LOOKING FOR SOMEONE WHO CAN LIVE OUR VALUES:

- **GRIT** - Problem-solving and perseverance capability in an ever-changing and growing environment.
- **TRUST**:

- Willingness to trust our co-workers and to take ownership.
- **CANDOR** - Ability to receive and give constructive feedback.
- **CARE** - Genuine care about other team members, our clients and the decisions we make in the company.
- **HUMILITY** - Aptitude for learning from others, putting ego aside.

LI-Hybrid

REMOTE STRATEGY:
Algolia's flexible workplace model is designed to empower all Algolians to fulfill our mission to power search and discovery with ease. We place an emphasis on an individual's impact, contribution, and output, over their physical location. Algolia is a high-trust environment and our team members have the autonomy to choose where they want to work and when. We know community comes in many forms and strive to create opportunities for intentional in-person connection in our offices and virtually for our remote colleagues around the world.

We have a global presence with physical offices in San Francisco, NYC, Paris, London, Sydney and Bucharest.

ABOUT US:
Algolia prides itself on being a pioneer and market leader offering an AI Search solution that empowers 17,000+ businesses to compose customer experiences at internet scale that predict what thei



  • Paris, France Sweep Temps plein

    **Sweep is hiring an** **Customer Success Advocate **to work on our enterprise climate program software.**: Climate change is the defining issue of our time. By empowering companies with technology that helps them manage their climate impact, we believe Sweep can make a meaningful contribution to a better future for all of us. **Ok, sounds promising. What...


  • Paris, France Pigment Temps plein

    **Our story so far...** Pigment’s mission is to enable people and businesses to make better decisions. Founded in 2019 by Romain Niccoli (ex founder and CTO of Criteo) and Eléonore Crespo (Index Ventures and Google), Pigment is a fast-growing international scale-up that raised $240M+ to become the central business planning solution powering Finance, HR,...


  • Paris, France Algolia Temps plein

    At Algolia, we’re looking for a Customer Success Advocate (Renewals Manager) responsible for high-volume engagements with a dedicated portfolio of customers in the EMEA region. As a CSA, you will engage with each customer proactively to improve their adoption of Algolia and identify risk and expansion potential. You are responsible for ensuring each...

  • Customer Success Manager

    Il y a 2 mois


    Paris, France Corcentric Temps plein

    Corcentric, a leading provider of cloud-based finance and procurement solutions, seeks a Customer Success Manager (CSM) to serve as the trusted advisor to our customers. The right candidate will ensure ongoing success with our platform-based solutions, maximize our customers’ return on investment, and facilitate strong customer retention and growth across...

  • Customer Success Manager

    Il y a 6 mois


    Paris, France Zscaler Temps plein

    Company Description With more than 10 years of experience developing, operating, and scaling the cloud, Zscaler serves thousands of enterprise customers around the world, including 450 of the Forbes Global 2000 organizations. In addition to protecting customers from damaging threats, such as ransomware and data exfiltration, it helps them slash costs,...

  • Customer Success

    Il y a 2 mois


    Paris, France Workfully Temps plein

    Are you passionate about helping customers succeed and driving their long-term growth? Do you thrive on solving complex challenges and building strong, trust-based relationships? Join our team and become an expert advisor to our customers, guiding them to leverage our innovative software tool that combines BIM, CAD, and VR to transform the construction...

  • Customer Success Manager

    Il y a 3 mois


    Paris, France OVHcloud Temps plein

    Customer Success Manager M/F/X Within your #OneTeam You will be in charge to secure adoption and drive customer satisfaction You will build customer loyalty to fight churn You will reduce Time-to-Value for OVHcloud’s customers You will increase account income through cross-selling & upselling You will bring the voice of the customer and...


  • Paris, France Go1 Europe Temps plein

    **The next chapter of our growth story needs YOU!** At Go1, we have grown from humble beginnings into the world's largest aggregator of educational content. We give organizations and their employees access to the largest curated e-learning library on the planet. Millions of people are using it to unlock their positive potential. We're endlessly curious,...


  • Paris, France f5 Temps plein

    Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive. Position Overview What will you do? - Ensure the success of F5 Distributed Cloud customers by providing oversight, adoption...


  • Paris, France Own Company Temps plein

    Own is the leading data platform trusted by thousands of organizations to protect and activate SaaS data to transform their businesses. Own empowers customers to ensure the availability, security and compliance of mission-critical data, while unlocking new ways to gain deeper insights faster. By partnering with some of the world's largest SaaS ecosystems...

  • Customer Success Manager

    Il y a 6 mois


    Paris, France Carrot Fertility Temps plein

    **About Carrot**: Carrot Fertility is the leading global fertility care platform, serving people of every age, race, income, sex, sexual orientation, gender, marital status, and geography. Trusted by hundreds of multinational employers, health plans, and health systems, Carrot's comprehensive clinical program delivers industry-leading cost savings for...


  • Paris, France Keepit Temps plein

    We are growing fast as a company and do our best to bring our SaaS cloud-based backup services to the global audience. The Customer Success Manager in Southern Europe for small and medium-sized businesses is responsible for building strong and long-term relationships with Keepit’s SMB customers and partners in the region. In this role its key to ensure...


  • Paris, France Salesforce Temps plein

    Job Category Customer Success Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your...


  • Paris, France Blue Yonder Temps plein

    Senior Customer Success Advisor (Retail, Supply Chain) We partner with our customers to ensure they are maximizing value from their Blue Yonder products. You’ll develop a deep understanding of the business operations and challenges of your assigned customers, understanding them in the context of their industry. Your will be building long term...

  • Customer Success Manager

    Il y a 3 mois


    Paris, France Docebo Temps plein

    Hey you! \uD83D\uDC4B Want to work for one of the fastest growing SaaS companies in the world? \uD83D\uDCC8 We’re building the next generation of learning software that companies like AWS, Netflix, Opentable and L’Oreal rely on to deliver training \uD83D\uDCBB We believe learning is for everyone, and that we all have something we can learn from each...

  • Customer Success Manager

    il y a 3 semaines


    Paris, France Algolia Temps plein

    At Algolia, we are passionate about our customers so we're looking for an all star Customer Success Manager who is ready to join our growing team. We need a dedicated advocate who possesses impeccable relationship management skills, can take the lead on solving issues, drive maximum value/ success to existing customers, inspire and sell the future of...

  • Customer Success Manager

    Il y a 3 mois


    Paris, France Salesforce Temps plein

    Job Category Customer Success Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your...

  • Customer Success Manager

    Il y a 6 mois


    Paris, France GTT Communications Temps plein

    Customer Success Manager Role Summary: The Customer Success Manager is responsible for establishing and building customer relationships and promoting customer adoption of our products & solutions. The Customer Success Manager ensures customers are satisfied with services and are realizing the value of their investment in GTT. The role proactively engages...


  • Paris, France Dataiku Temps plein

    At Dataiku, we're not just adapting to the AI revolution, we're leading it. Since our beginning in Paris in 2013, we've been pioneering the future of AI with a platform that makes data actionable and accessible. With over 1,000 teammates across 25 countries and backed by a renowned set of investors, we're the architects of Everyday AI, enabling data experts...


  • Paris, France Dataiku Temps plein

    At Dataiku, we're not just adapting to the AI revolution, we're leading it. Since our beginning in Paris in 2013, we've been pioneering the future of AI with a platform that makes data actionable and accessible. With over 1,000 teammates across 25 countries and backed by a renowned set of investors, we're the architects of Everyday AI, enabling data experts...