Customer Success Associate

Il y a 7 mois


Paris, France Go1 Europe Temps plein

**The next chapter of our growth story needs YOU**

At Go1, we have grown from humble beginnings into the world's largest aggregator of educational content. We give organizations and their employees access to the largest curated e-learning library on the planet. Millions of people are using it to unlock their positive potential. We're endlessly curious, collaborative, and inspired by life-long learning. Although we have different backgrounds, we share the same vision; to reach a billion learners as we unlock positive potential through a love of learning. We owe it all to our people. Every winevery ideaevery extra mile. They've made us who we are. And there's so much still to do - so much opportunity for you to own. Together, we're on a path to improving a billion lives and a culture where everyone can thrive.

As a Customer Success Manager in our Scaled Strategy team at Go1, you're pivotal in driving lasting customer value through engagement, adoption, and advocacy. Your focus spans customer retention and responsiveness for our SMB clients and reseller partners. You'll identify segments needing support, collaborate on scalable solutions, and ensure our customers derive maximum value from our platform. We're seeking individuals with a knack for creative problem-solving, resilience, and a passion for customer success.

**How you'll make a difference**:

- Supporting a rapidly growing customer base while balancing an 'at-scale' mentality with a customer
- centric approach is crucial for success in this role.

**What You'll be accountable for**:

- Develop an in-depth understanding of Go1 products, service and internal structures to find solutions and provide advice and support that results in their success at Go1.
- Respond promptly to customer inquiries, leveraging our resources and tools to empower them to maximize their use of Go1.
- Proactively monitor customer health scores and indicators, identifying and mitigating risks to meet retention targets.
- Proactively contribute to development and iteration of the scaled CS model, knowledge base, tools and resources, and repeatable group engagement programs
- Maintain accurate and complete customer records, activities, interactions, and risks using the internal tools & systems provided
- Utilize Gainsight's action insights and data into proactive outreach to mitigate churn risk and facilitate customer growth.
- Identify customer champions to join a growing community of advocates that positively reflect and promote the Go1 brand
- Mentor, coach and support other CSMs in pursuit of overall success of Go1
- Shared GRR and Customer Satisfaction targets, working as a team to renew and retain the portfolio of customers

**Why You'll Love This Role**:

- **Drive Results**: Utilise data, our technology stack and customer insights to achieve company objectives in product adoption and engagement.
- **Shape Education**: Directly influence how customers engage with our learning catalogue, revolutionising the way employees and individuals up-skill, unlock their positive potential and build a love of learning.
- **Be the voice of customers**: Assist customers by providing best-in class support, taking ownership and escalating as appropriate, and enabling them to contribute to the perfection of our products
- **Grow personally and professionally**: Learn and share best practices at global scale, invest in your growth and well-being with our offered resources, and discover ways of collaborating with colleagues from various culture and regions all over the world

**Why You're a Great Fit**:

- **Track Record of Success**: At least two years of demonstrated history of surpassing company KPIs, including customer retention, health scores, product adoptions, and customer satisfaction.
- **Fluent** in English, French is desirable but not essential
- **Relationship Building**: Excel at establishing meaningful connections with customers at different leadership levels, leading impactful conversations that drive action and deliver results.
- **Data & Analytics**:You love diving into customer data, uncovering trends and insights that lead to further engagement with the Go1 product.
- **Collaborative Mindset**: Reliable and considerate teammate who values diverse perspectives while confidently advocating for your own convictions.
- **Client Success Mindset & Planning**: Leverage your experience in client success planning, utilising discovery questions, active listening, and synthesis of client goals to uncover hidden needs and address core challenges effectively.

At Go1, your base pay is one part of your total compensation package. This role pays £45,000 with a variable bonus of £20,000. This role is also eligible for employee stock options. Join our team at Go1 and be at the forefront of transforming education through innovative learning solutions. Together, we can change the world. One learner at time.
- While technical skills are important, it is just as important for us find peopl



  • Paris, France Mollie Temps plein

    At Mollie we have a fantastic opportunity for you to be part of our Customer Success Management team and to accelerate the growth of our existing customer base. Are you the highly driven and ambitious Customer Success Associate we are looking for? **Hi, we are Mollie!**: Our mission is creating a greater playing field for everyone. By offering convenient,...


  • Paris, France LeanIX Jobs Temps plein

    LeanIX, an SAP Company enables organizations to continuously transform. Our platform helps to efficiently organize, plan, and manage IT landscapes, supporting 1200+ customers. We are looking for a **Customer Success Associate (f/m/d) **to join our growing team and guide customers through their journey, making them successful. Are you passionate about IT...


  • Paris, France LeanIX Jobs Temps plein

    LeanIX enables organizations to continuously transform. Our platform helps to efficiently organize, plan, and manage IT landscapes, supporting 1300+ customers with Enterprise Architecture Management. We are looking for a **Customer Success Associate/Manager** to join our growing team and guide customers through their journey, making them successful. Are...


  • Paris, France HqO Temps plein

    **About HqO** As the leader in workplace experience technology, HqO is transforming how people connect with each other and the places they work. The HqO Workplace Experience Platform makes it easy for companies and commercial property teams to create modern workplaces through world-class amenities and services that allow people to thrive and produce the...


  • Paris, France Brevo Temps plein

    Today, more than 500,000 businesses across 180 countries, including Sodexo, Louis Vuitton, Carrefour, eBay, and Michelin, trust Brevo’s reliable technology and 75+ integrations to deliver unparalleled customer experiences, reduce costs, and drive sales. Brevo reached €142M ARR in 2023 (40% growth year on year) and has close to 1,000 employees...


  • Paris, France Workday Temps plein

    Do what you love. Love what you do. At Workday, we help the world’s largest organizations adapt to what’s next by bringing finance, HR, and planning into a single enterprise cloud. We work hard, and we’re serious about what we do. But we like to have fun, too. We put people first, celebrate diversity, drive innovation, and do good in the communities...

  • Customer Success Associate

    il y a 4 semaines


    Paris, France Choco Communications GmbH Temps plein

    **Choco is on a mission to enable the global food system to become sustainable by optimizing the way food is sold, ordered, distributed, and financed. Our AI-focused software connects distributors with their customers to operate waste-free and efficiently. A problem of this magnitude requires a massive scale and only the best people will be able to solve it....

  • Customer Success Associate

    il y a 4 semaines


    Paris, France Choco Temps plein

    **Choco is on a mission to enable the global food system to become sustainable by optimizing the way food is sold, ordered, distributed, and financed. Our AI-focused software connects distributors with their customers to operate waste-free and efficiently. A problem of this magnitude requires a massive scale and only the best people will be able to solve it....


  • Paris, France OEConnection Temps plein

    Since the year 2000, OEC has grown globally to more than 1,000 employees with a double-digit revenue increase nearly every year. We provide a lively culture, employee rewards and recognition, and the opportunity to develop and implement innovative technology solutions. Position Summary Acts as a real-time post-sale consultative partner to OEM customers and...


  • Paris, France Blue Yonder Temps plein

    Senior Customer Success Advisor (Retail, Supply Chain) We partner with our customers to ensure they are maximizing value from their Blue Yonder products. You’ll develop a deep understanding of the business operations and challenges of your assigned customers, understanding them in the context of their industry. Your will be building long term...


  • Paris, France Atlassian Temps plein

    Overview: Atlassian Enterprise Customer Success Managers (CSMs) help customers realize the value in their Atlassian investment. They engage customers to unlock early and sustained outcomes by delivering standard methodologies at scale that support product adoption, solution expansion, and long-term growth of customer users. As an Enterprise CSM, you’ll...

  • Customer Success Manager

    Il y a 7 mois


    Paris, France GTT Communications Temps plein

    Customer Success Manager Role Summary: The Customer Success Manager is responsible for establishing and building customer relationships and promoting customer adoption of our products & solutions. The Customer Success Manager ensures customers are satisfied with services and are realizing the value of their investment in GTT. The role proactively engages...


  • Paris, France AB Tasty Temps plein

    AB Tasty is a global leader in AI-powered experience optimization solutions empowering brands using personalization, experimentation, recommendations, and search to build better experiences on their websites and apps. Integrated into a single platform, AB Tasty offers web and API-based solutions that provide companies with a unified approach to creating...

  • Customer Success Manager

    Il y a 3 mois


    Paris, France UpSlide Temps plein

    **Company Introduction** UpSlide is the number one productivity solution provider for financial services. Our software enables leading firms like Citi, KPMG, and BNP Paribas to automate repetitive work in Microsoft Office and focus on value-generating work instead. We’re scaling up our global business with 140+ employees across offices in New York,...

  • Customer Success Intern

    Il y a 9 mois


    Paris, France Spare Parts 3D Temps plein

    **Customer Success Intern (summer-internship)** **Responsibilities**: Under the direct leadership of our Customer Success Lead & VP of Sales, you will play a pivotal role in ensuring the success and satisfaction of our valued clients. This position offers a unique opportunity to collaborate closely with both the Sales and Product teams. You will be...


  • Paris, France Atlassian Temps plein

    Overview: Atlassian is looking for a **French Speaking** **Strategic Customer Success Manager** Atlassian Strategic Customer Success Managers (CSMs) help customers realize the value in their Atlassian investment. They engage customers to unlock early and sustained outcomes by delivering standard methodologies at scale that support product adoption, solution...


  • Paris, France Go1 Europe Temps plein

    **The next chapter of our growth story needs YOU!** At Go1, we have grown from humble beginnings into the world's largest aggregator of educational content. We give organizations and their employees access to the largest curated e-learning library on the planet. Millions of people are using it to unlock their positive potential. We're endlessly curious,...

  • Customer Success Manager

    Il y a 7 mois


    Paris, France LanguageWire Temps plein

    Do you have experience with Customer Success? Even better, do you know the language industry? Would you also like to make a difference for your customer and our company? Yes? You should definitely read on! **The role you’ll play**: We are looking for a French and English-speaking Customer Success Manager to join our Customer Success team in the Paris...


  • Paris, France Atlassian Temps plein

    Overview: Atlassian Strategic Customer Success Managers (CSMs) help customers realize the value in their Atlassian investment. They engage customers to unlock early and sustained outcomes by delivering standard methodologies at scale that support product adoption, solution expansion, and long-term growth of customer users. As a Strategic CSM, you’ll build...

  • Customer Success Manager

    Il y a 7 mois


    Paris, France Dataiku Temps plein

    At Dataiku, we're not just adapting to the AI revolution, we're leading it. Since our beginning in Paris in 2013, we've been pioneering the future of AI with a platform that makes data actionable and accessible. With over 1,000 teammates across 25 countries and backed by a renowned set of investors, we're the architects of Everyday AI, enabling data experts...