Field Service Engineer
Il y a 2 mois
**Description du poste**:
The FSE works under Safran Aircraft Engine management for professional Customer & Product Support concerns. The FSE represents the Original Engine Manufacturer (OEM), Safran AE, CFM at Customer according to the Support contract signed between them.
The FSE we are recruiting will be based in CDG (80%)/Orly (20%), France and will support some major customers in the area.
After a training period in Montereau, your main missions as FSE are:
- To represent the OEM at Customer bases or by roving, providing technical advises and recommendations on operations and maintenance of OEM's Products, as first interface between Customer and the OEM
- To establish and maintain a climate of professionalism, confidence and trust with the customers and have an impeccable ethic about OEM interests
- To Listen to Customer, to understand its needs, to monitor and analyse Customer Satisfaction relative to the OEM Product Support
- To anticipate Customer difficulties and to recommend solutions defined with the Customer Support team
- To Track & report in the dedicated tools the Service Bulletins implementation and Customer Notification Report (CNR) resolution (for Leap programs these activities are key)
- To be an active member of the Customer Team and attend all meetings requested by the Team, in coordination with the Customer Support Manager (CSM) or Customer Program Manager (CPM).
- Descriptif en Français
Le « Field Support Engineer (FSE) » est le représentent de Safran Aircraft Engines/CFM basé au plus près du client afin de lui fournir un support technique sur les produits commercialisés et en accord avec le contrat signé entre ces deux entités.
Le FSE sera basé à CDG et Orly, France afin de supporter les clients dans la region.
Après une période de formation initiale sur le site de Montereau, les missions principales du FSE seront:
- Assurer le support technique de base, incluant notamment l'assistance à la résolution des problèmes techniques, à la rédaction des cas CSC, à l'analyse des réponses, à la recherche de panne (troubleshooting), à l'inspection endoscopique (BSI), à l'équilibrage (Balancing) et à l'utilisation de la Documentation Technique, le suivi des événements significatifs (Significant Events), etc.
- Assurer la coordination avec le Département Logistique et le CSC en cas d'AOG, de Workstoppage, en cas de besoin de clarification lié à la gestion de configuration et d'une manière générale toutes les difficultés attenantes
- Rapporter la vision partagée avec le CSM ou le CPM du Climat Client
- Anticiper et avertir l'OEM sur une situation de crise imminente
- Coordonner les plans flotte : retrofits, Cat 2 SB, A/D, Technical Surveys
- Participer activement à la vie de l'Equipe Client en coordination avec le CSM ou le CPM,
en se mettant au service de l'Equipe chez le client
**Description compl�mentaire**:
On-Wing operation support (Line):
- Maintains a 24/24 - 7 days a week communication link between Customer and OEM Customer & Product Support
- Good technical knowledge of the CFM56 & LEAP products
- Helps Customer with Engine Shop Manual (ESM) and all concerned OEM Technical Documentation related to Shop Maintenance actions (Inspections, Repairs, Disassy / Reassy, Test,etc)
- Descriptif en Français
- Assure la communication 24/24 entre le Client et l'OEM
- Bonne connaissance technique des produits CFM56 & LEAP
- Aide le client avec la documentation technique (ESM, etc.)
**Exigences du poste**:
- Available for training and business trips on demand all around the world
**Sp�cificit� du travail**:
- Bachelor's Degree in Engineering, Aeronautics, Mechanics or equivalent.
- Strong technical knowledge of aircraft engine and aeronautic environment (CFM56 and LEAP 1A)
- 5 years of experience in operational support and maintenance.
- Very good knowledge of OEM environment.
- Aptitude to take decisions related to aircraft engine operations and to provide high-quality support without proximity management.
- High quality communication and behavior skills, natural diplomacy.
- Compliance with customer rules related to safety, security, environment and internal regulations.
- Fluent English and French mandatory.
Safran est un groupe international de haute technologie opérant dans les domaines de l'aéronautique (propulsion, équipements et intérieurs), de l'espace et de la défense. Sa mission : contribuer durablement à un monde plus sûr, où le transport aérien devient toujours plus respectueux de l'environnement, plus confortable et plus accessible. Implanté sur tous les continents, le Groupe emploie 83 000 collaborateurs pour un chiffre d'affaires de 19,0 mds d'euros en 2022, et occupe, seul ou en partenariat, des positions de premier plan mondial ou européen sur ses marchés. Safran s'engage dans des programmes de R&D qui préservent les priorités environnementales de sa feuille de route d'innovation technologique.
Safran est
Nous avons d'autres emplois actuels liés à ce domaine que vous pouvez trouver ci-dessous
-
Field Service Engineer
il y a 4 semaines
Roissy-en-Brie, Île-de-France Safran Temps pleinField Service Engineer - CDG, France F/HJob field : Customer services and supportLocation : Roissy-en-france , Ile de France , FranceContract type : PermanentContract duration : Full-timeRequired degree : Master DegreeRequired experience : More than 5 yearsProfessional status : Professional, Engineer & ManagerSpoken language(s) :English FluentFrench Fluent#...
-
Field Service Engineer
il y a 3 semaines
Roissy-en-Brie, Île-de-France Safran Temps pleinField Service Engineer - CDG, France F/HJob field : Customer services and supportLocation : Roissy-en-france , Ile de France , FranceContract type : PermanentContract duration : Full-timeRequired degree : Master DegreeRequired experience : More than 5 yearsProfessional status : Professional, Engineer & ManagerSpoken language(s) :English FluentFrench Fluent#...
-
Field Service Engineer
il y a 3 jours
Roissy-en-Brie, Île-de-France Safran Temps pleinField Service Engineer - CDG, France F/HJob field : Customer services and supportLocation : Roissy-en-france , Ile de France , FranceContract type : PermanentContract duration : Full-timeRequired degree : Master DegreeRequired experience : More than 5 yearsProfessional status : Professional, Engineer & ManagerSpoken language(s) :English FluentFrench Fluent#...
-
Field Service Engineer
il y a 4 semaines
France EFI Temps pleinEFI is looking for a Field Service Engineer (m/f/x) to join our service team in France, greater Lyon area. This is a hands-on role, on the field, being in contact with our customers fixing and installing EFI wide-format digital printing machines. We have a good range of printing machines within the VuteK line: roll to roll printers, flat bed printers and...
-
Field Service Engineer
il y a 3 semaines
France EFI Temps pleinEFI is looking for a Field Service Engineer (m/f/x) to join our service team in France, greater Lyon area. This is a hands-on role, on the field, being in contact with our customers fixing and installing EFI wide-format digital printing machines. We have a good range of printing machines within the VuteK line: roll to roll printers, flat bed printers and...
-
Field Service Engineer
il y a 2 jours
Roissy-en-Brie, Île-de-France LE - ENGINEERING SUPPORT & SERVICES Temps pleinLE - ENGINEERING SUPPORT & SERVICES recrute:Safran est un groupe international de haute technologie opérant dans les domaines de l'aéronautique (propulsion, équipements et intérieurs), de l'espace et de la défense. Sa mission : contribuer durablement à un monde plus sûr, où le transport aérien devient toujours plus respectueux de l'environnement,...
-
Field Service Engineer
il y a 2 jours
Roissy-en-Brie, Île-de-France Safran Temps plein**Description du poste**:The FSE works under Safran Aircraft Engine management for professional Customer & Product Support concerns. The FSE represents the Original Engine Manufacturer (OEM), Safran AE, CFM at Customer according to the Support contract signed between them.The FSE we are recruiting will be based in CDG (80%)/Orly (20%), France and will...
-
Field Service Engineer
il y a 3 semaines
ROISSY EN FRANCE Safran Temps pleinThe FSE works under Safran Aircraft Engine management for professional Customer & Product Support concerns. The FSE represents the Original Engine Manufacturer (OEM), Safran AE, CFM at Customer according to the Support contract signed between them.The FSE we are recruiting will BE based in CDG (80%)/Orly (20%), France and will support some major customers in...
-
Field Service Engineer
il y a 2 semaines
Bas-en-Basset, France Diagnostica Stago Temps plein**STAGO presentation**: Joining Stago means contributing to healthcare in a human scale and international company. World reference in In Vitro diagnostics and privileged partner of laboratories, Stago designs, manufactures and markets throughout the world the widest range of reagents and instruments for hemostasis analysis. Join us and take part in a...
-
Field Service Engineer
Il y a 2 mois
Roissy-en-France LE - ENGINEERING SUPPORT & SERVICES Temps pleinLE - ENGINEERING SUPPORT & SERVICES recrute: Safran est un groupe international de haute technologie opérant dans les domaines de l'aéronautique (propulsion, équipements et intérieurs), de l'espace et de la défense. Sa mission : contribuer durablement à un monde plus sûr, où le transport aérien devient toujours plus respectueux de l'environnement,...
-
Field Service Engineer
il y a 4 jours
Roissy-en-France LE - ENGINEERING SUPPORT & SERVICES Temps pleinLE - ENGINEERING SUPPORT & SERVICES recrute: Safran est un groupe international de haute technologie opérant dans les domaines de l'aéronautique (propulsion, équipements et intérieurs), de l'espace et de la défense. Sa mission : contribuer durablement à un monde plus sûr, où le transport aérien devient toujours plus respectueux de l'environnement,...
-
Field Service Engineer
il y a 4 jours
Roissy-en-France Kicklox Temps plein**L'offre**: **Secteurs** Aéronautique **Missions à réaliser** Safran est un groupe international de haute technologie opérant dans les domaines de l'aéronautique (propulsion, équipements et intérieurs), de l'espace et de la défense. Sa mission : contribuer durablement à un monde plus sûr, où le transport aérien devient toujours plus...
-
Field Service Engineer
il y a 2 jours
Bas-en-Basset, Auvergne-Rhône-Alpes, France Diagnostica Stago Temps pleinSTAGO presentation:Joining Stago means contributing to healthcare in a human scale and international company.World reference in In Vitro diagnostics and privileged partner of laboratories, Stago designs, manufactures and markets throughout the world the widest range of reagents and instruments for hemostasis analysis.Join us and take part in a unique...
-
Field Service Engineer
il y a 1 mois
Roissy-en-France Safran Temps pleinJob Description The FSE works under Safran Aircraft Engine management for professional Customer & Product Support concerns. The FSE represents the Original Engine Manufacturer (OEM), Safran AE, CFM at Customer according to the Support contract signed between them. The FSE we are recruiting will be based in CDG (80%)/Orly (20%), France and will...
-
Field Service Engineer
il y a 3 semaines
Roissy-en-France Safran Temps pleinJob Description The FSE works under Safran Aircraft Engine management for professional Customer & Product Support concerns. The FSE represents the Original Engine Manufacturer (OEM), Safran AE, CFM at Customer according to the Support contract signed between them. The FSE we are recruiting will be based in CDG (80%)/Orly (20%), France and will...
-
Field Support Engineer
il y a 2 semaines
Roissy-en-France Safran Temps plein**Description du poste**: Le Département Field Support au sein de l'entité Après-Vente Safran Seats Services est en charge de la gestion des chantiers avion (amélioration des sièges suivant Service Bulletin ou Installation de sièges neuf sur avion en service) suivant la réglementation part145 et du support à l'entrée en service de nos sièges. Pour...
-
Field Service Engineer
il y a 4 semaines
Aix-en-Provence, France SuperSonic Imagine Temps plein**Essential Duties And Responsibilities** - Schedules and manages installation, preventive maintenance and corrective maintenance of Supersonic Imagine products. - Conducts advanced troubleshooting to repair, test and qualify instruments located at customer sites. - Determines correct inventory levels of repair parts with supply lines. - Documents repair/...
-
Field Service Engineer
il y a 3 semaines
ROISSY EN FRANCE, 95700, Val-d'Oise Safran Temps pleinThe FSE works under Safran Aircraft Engine management for professional Customer & Product Support concerns. The FSE represents the Original Engine Manufacturer (OEM), Safran AE, CFM at Customer according to the Support contract signed between them.The FSE we are recruiting will BE based in CDG (80%)/Orly (20%), France and will support some major customers in...
-
Field Services Engineer
il y a 4 semaines
France Kensington Additive Temps pleinField Services Engineer, FranceA company that boasts major industrial projects, and with over 9,000 machines installed across Europe, is hiring an Additive Manufacturing Service Technician, who will be responsible for providing personalized support to clients.Customer satisfaction is a key element of this role, along with the following...
-
Field Services Engineer
il y a 4 semaines
France, FR Kensington Additive Temps pleinField Services Engineer, FranceA company that boasts major industrial projects, and with over 9,000 machines installed across Europe, is hiring an Additive Manufacturing Service Technician, who will be responsible for providing personalized support to clients.Customer satisfaction is a key element of this role, along with the following...
