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Balenciaga - Omnichannel Customer Experience Intern
Il y a 3 mois
Summary
About us
Cristóbal Balenciaga founded the House in 1917 in his home of Spain. In 1937, he established the brand in Paris, designing its collections there until 1968. Cristóbal Balenciaga had a reputation as a couturier of uncompromising standards and was referred to as "the master of us all" by Christian Dior and as “The Couturier of the Couturiers” by Gabrielle Chanel. The ultra-modern shapes were trademarks of the house.
While the brand’s identity is firmly rooted in its highly conceptual prêt-à-porter collections, its leather goods, footwear, and accessories experience worldwide success as well. Among the archetypal products of the House are its handbag collections. A new focus on the development of Balenciaga ready-to-wear collections for men was quickly established as highly successful.
Since October 2015, Demna has designed both men’s and women’s collections as the artistic director.
The Balenciaga House, part of the Kering group since 2001, is one of the most influential names in fashion.
**Job Description**:
- Your opportunity :_
You will collaboratively work across the Digital and Retail departments to assist and support Balenciaga’s client experience through all channels in a seamless manner.
You will work closely with the Global Omnichannel Coordinator as well as reginal Retail teams to ensure a smooth functioning of Omnichannel services on a global scope.
- How you will contribute :_- Assist with the implementation, training organization and day-to-day operations of Omnichannel Services.- Support the Global Omnichannel Coordinator with daily requests from regional teams and client services (technical issues with tools, backlog management, customer complaints, punctual requests, etc.).-
- Partner with the Global Omnichannel Coordinator and Global Online Operations Coordinator to provide the retail and client service teams with the tools and information needed to ensure a qualitative client experience.- Who you are?_- Curious, agile, and pro-active- A team player who likes to exchange with his/her peers- You have a deep client sensibility and an analytical mindset- At ease using digital tools and have a good fashion market knowledge- Fluent in French and English and have excellent written and oral skills- Previous experience in Retail appreciated
- Why work with us?_
You will join a passionate team whose priority is to ensure an excellent omnichannel customer experience.
Balenciaga is committed to thriving your professional development within the House or in the Kering group. We empower leaders to create, build and sustain high performing teams that excel in execution. We guide every employee to reach their full potential in a stimulating and fulfilling workplace environment.
- Diversity Commitment_
Balenciaga is committed to fostering a diverse workforce. We believe that diversity in all its forms - gender, age, nationality, culture, disability, sexual orientation
Job Type
Student (Fixed Term) (Trainee)
Start Date
2024-09-02
Schedule
Full time
Organization
BALENCIAGA S.A.S.
