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Omnichannel Customer Experience Specialist
Il y a 2 mois
The Estée Lauder Companies Inc. is a leading manufacturer, marketer, and seller of quality skin care, makeup, fragrance, and hair care products. Our portfolio includes over 25 brands, with a presence in approximately 150 countries and territories.
About the JobWe are seeking a highly motivated and analytical individual to join our EMEA Omnichannel team as an Omnichannel Apprentice. As a key member of our corporate team, you will work closely with brands and markets across the EMEA region to enhance the Omnichannel customer experience.
Key Responsibilities- Analyze the performance of our loyalty programs and make-up/skincare lessons, identifying areas for improvement and developing action plans to enhance performance.
- Identify best practices within our brands and markets, as well as outside of the company, to inform our Omnichannel strategy.
- Develop an understanding of key consumer battlegrounds, including Millennials and Gen Z consumers, and unlock key consumer insights in the cosmetic area.
- Create guidelines and playbooks to cascade recommendations and tips to our brands and markets.
- Organize store visits and support the transition to a new reporting tool, as well as the day-to-day enhancement of our reports.
We are looking for a creative, consumer-oriented individual with great analytical and communication skills. Previous experience in strategy and/or retail/online projects management is a plus. Fluency in English and French is required, with any additional language a plus.
About YouWe offer a dynamic and international environment with over 40 nationalities in the office. You will have the opportunity to work on exciting projects and develop your skills in a fast-paced and innovative company. We offer a competitive salary and benefits package, including up to 10 days of remote working per month and a conciergerie with corporate store, gym center, and beauty salon.
