Client Insights Data Analyst Lead
Il y a 2 mois
Poste
Vous êtes passionné(e) par l'analyse de données clients et souhaitez mettre votre expertise au service d'une grande Maison du luxe ? Rejoignez Louis Vuitton en tant que Client Insights Data Analyst Lead et contribuez au développement du business avec vos recommandations stratégiques.
**Votre Mission : Transformer les données en leviers de croissance et de fidélisation client**
Au sein de notre équipe Insights Clients, vous jouerez un rôle clé en transformant les données clients en analyses business approfondies et recommandations stratégiques. Votre mission principale sera de détecter des opportunités de fidélisation et d'engagement client grâce à votre maîtrise de l'analyse de données et votre compréhension aiguisée des comportements clients.
Missions
**Vos Responsabilités**:
- Suivre les tendances clients et réaliser des études approfondies sur le profil et le comportement de notre clientèle afin d'identifier les leviers de fidélisation et de croissance ;
- Définir et suivre des KPIs précis pour mesurer la performance des actions commerciales et identifier les axes d'amélioration ;
- Contribuer à l'élaboration de campagnes CRM ciblées, suivre leur mise en œuvre et analyser leurs résultats ;
- Collaborer étroitement avec des spécialistes business de plusieurs départements (Merchandising, Retail, etc.) pour répondre à leurs besoins d'analyse de la data client et optimiser les opportunités business ;
- Animer le réseau de correspondants régionaux dans le développement de leur connaissance client : les former, mettre à leur disposition des rapports simplifiés et automatisés, et les accompagner dans leurs analyses ad hoc ;
- Développer les data visualisations qui permettront de monitorer la performance ;
- Présenter régulièrement vos analyses et recommandations aux équipes dirigeantes de la zone EMEA.
Profil
A propos de vous:
- Vous disposez d'une expérience de 4 à 6 ans en analyse de données avec de solides compétences en SQL ;
- Idéalement de l’expérience en insights clients, acquise dans un contexte retail ;
- Expérience avérée de collaboration avec des équipes business ;
- La maîtrise de la data visualisation est un plus ;
- Excellentes compétences en communication orale et écrite, avec la capacité d'adapter votre discours à un public non-technique ;
- Maîtrise parfaite de l'anglais et du français.
Informations complémentaires
**Ce Que Nous Offrons**:
- Un rôle stratégique avec une forte exposition interne et la possibilité de présenter vos analyses au top management de la zone EMEA ;
- L'opportunité de rejoindre une équipe dynamique et passionnée au sein de la plus grande Maison de luxe. Un environnement de travail stimulant et challengeant, favorisant l'excellence et la collaboration cross-metiers ;
- Un contexte de travail international enrichissant, réunissant des équipes de toute la zone EMEA ;
- Des opportunités de développement personnel et professionnel à l'international.
Louis Vuitton s’engage pour la diversité et l’égalité professionnelle. Nous attendons avec impatience que votre vision vienne enrichir nos stratégies business afin de perpétuer ensemble l’héritage inestimable qui caractérise notre maison depuis 1854.
**Rejoignez-nous et contribuez à l'excellence de l'expérience client Louis Vuitton
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