Courier Operations Representative, France

il y a 1 mois


Paris, France Uber Temps plein

As a Courier Operations Representative, you'll be the owner of all the topics involving our Courier partners which is a crucial challenge as Courier partners are key to make our business run.

**What you'll do**:

- Analyze your markets to spot undersupplied cities / areas and set up an action plan to solve it if needed via courier acquisition/activation or engagement.
- Optimize the courier experience by answering their questions and continuously improving our processes.
- Partner with the Courier Ops team to continuously improve the experience of our Courier partners.
- Own the dialogue with couriers locally.
- Mitigate difficult interactions between Courier partners and Restaurant partners and complaints from local authorities.

**What you need**:

- Problem solving mindset, pragmatic and constructive
- Great oral skills
- Data driven mindset

This position includes a lot of travels (about 3/4 days out of 5 in travel, any charge will be expensed).



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