Partner Success Manager

Il y a 2 mois

Paris, France IFS Temps plein

Company Description

**Job Description**:
JOB DESCRIPTION - PARTNER SUCCESS MANAGER
- Development and improvement of internal tools for our Partners
- Expand the relationships with existing partners by continuously proposing solutions that meet their requirements and goals
- Resolve any issues and problems faced by the partner and deal with complaints to maintain trust

The Partner Success Manager is responsible for building and maintaining sustainable IFS partner relationships from a lifecycle services perspective. This is done by intense collaboration and creating trusted relationships with our partners to align with their business development and knowledge requirements and development plans and at the same time aligning it with IFS growth plans. Intimate knowledge of our partners' business development and goals with a seamless integration of IFS products and services, Partner retention and partner growth are all key deliverables in this position. For certain Partners (especially Global SI’s), close collaboration with the Partner & Channel team will be essential.

ESSENTIAL DUTIES AND ACCOUNTABILITIES
- Building Partner Relationships with key partners to align mutual goals and delivery requirements.
- Serve as the link of communication between IFS partners and internal teams
- Serve as a “voice of partners” the gathering and understanding of all streams of feedback to improve the quality and experience of delivered services and be the internal catalyst of improvements initiatives
- Engage with partner in the planning of portfolio of engagements, cross-group collaboration, resource orchestration and knowledge management, communications
- Engage to understand the Partner business and technical strategy and competence plan together and communicate within IFS to ensure transparency and quality across the delivery.
- Focus ensuring the Partner can delivery value to your customers and successfully maximize the value they receive from IFS solutions and attain their business outcomes through subscription services.
- Forecast and key partner metrics and focus on commitments and prepaid packages

**Qualifications**:
OVERALL REQUIRED COMPETENCE (DETAIL IN APPENDIX - JOB PROFILE)
- Strong leadership skills - This role requires strong communication skills, as well as displaying executive presence and confidence in varying levels of customer situations
- Collaboration and Communication - Proven track record of driving decisions collaboratively, resolving conflicts, and ensuring follow-through with verbal and written communication. Strong presentation skills with a high degree of comfort with both large and small audiences and various levels of management (Senior Executives, IT management, Database administrators and Data Scientist).
- Relationship Building - Adopts a “human first” approach to all activities and able to put themselves in the partners shoes. Understands partner needs clear communication and customer commitment.
- Passion for creating a strong relationships and satisfaction
- Prescriptive approach - Uses a prescriptive approach to drive partner decisions and align key stakeholders towards action including challenging customers to change course when needed.
- Commercially Aware - Both in terms of understanding the Partner business as well as the commercial relationship between IFS and it’s the partner.
- Proactive Problem Solving - Proactively manages and owns the work process to drive desired outcomes, prioritizes work by focusing on what’s important.
- Product and use-case knowledge - Knowledge of supported products and being able to identify how they solve key use cases and challenges for the partners.
- Cross-functional collaboration - Effectively collaborates with other colleagues and teams to drive customer outcomes and company outcomes.
- Must live the IFS Values

Additional Information
**Location**: This role is based in South West Europe Spain or France

  • Partner Success Manager

    Il y a 2 mois

    Paris, France Board International Temps plein

    At Board, we help enterprises plan smarter, drive outcomes and lead transformation with one single Intelligent Planning Platform. Trusted by thousands of leading organizations, over the last 28 years we have designed our Product with enterprise planning agility in mind and the passionate care of our people as our main driver. We strongly believe every...

  • Partner Success Manager

    il y a 3 semaines

    Paris, France Ocado Group Temps plein

    About UsOcado Technology is putting the world's retailers online using the cloud, robotics, AI, and IoT. We develop the innovative software and systems that power Ocado.com, the world's largest online-only grocery retailer as well as the global 'Ocado Smart Platform'. With everything from websites to fully autonomous warehouses that we design in-house, our...

  • Partner Success Manager

    il y a 3 semaines

    Paris, France Ocado Group Temps plein

    About Us Ocado Technology is putting the worlds retailers online using the cloud, robotics, AI, and IoT. We develop the innovative software and systems that power Ocado.com, the worlds largest online-only grocery retailer as well as the global Ocado Smart Platform. With everything from websites to fully autonomous warehouses that we design in-house, our...

  • Partner Success Intern

    il y a 1 mois

    Paris, France Via Temps plein

    Via is using technology to transform transportation around the world. From changing a single person's daily commute to reducing humanity's collective environmental footprint — we've got huge goals. As a **Partner Success Intern**, you will work with our Partner Success team in Paris and provide ongoing high-quality support for our partners to make their...

  • Partner Success Intern

    il y a 1 mois

    Paris, France Via Temps plein

    Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals. As a **Partner Success Intern**, you will work with our Partner Success team in Paris and provide ongoing high-quality support for our partners to make...

  • Cloud Partner Success Manager with French

    il y a 2 jours

    Paris, France Acronis Temps plein

    Acronis is a world leader in cyber protection—empowering people by providing them with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are in an exciting phase of rapid-growth and expansion and looking for a Cloud Partner Success Manager who is ready to join us in creating a...

  • Partner Success Associate Principal

    il y a 1 mois

    Paris, France Via Temps plein

    Via is using technology to transform transportation around the world. From changing a single person's daily commute to reducing humanity's collective environmental footprint — we've got huge goals. As **Partner Success Associate Principal**, you are the face of Via to our partners and the voice of our partners within our organization. In this dynamic...

  • Partner Success Associate Principal

    il y a 1 mois

    Paris, France Via Temps plein

    Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals. As **Partner Success Associate Principal**, you are the face of Via to our partners and the voice of our partners within our organization. In this...

  • Client Success Partner

    il y a 3 jours

    Paris, France 360Learning Temps plein

    As a Client Success Partner (CSP) within the Enterprise team, you will support our largest clients in their digital training strategy through the 360Learning platform. Your mission is to build a strong relationship with the HR executives (CHRO, Chief Learning Officer & Digital Learning Manager) of our clients, to develop the usage, adoption & impact of our...

  • Customer Success Manager

    il y a 5 jours

    Paris, France GTT Communications Temps plein

    Customer Success Manager Role Summary: The Customer Success Manager is responsible for establishing and building customer relationships and promoting customer adoption of our products & solutions. The Customer Success Manager ensures customers are satisfied with services and are realizing the value of their investment in GTT. The role proactively engages...

  • Partner Enablement Manager, Emea

    il y a 1 mois

    Paris, France Denodo Technologies Temps plein

    Company Description Denodo is a high growth, market leading enterprise software company backed by HGGC. We are recognized as a leader by Gartner and Forrester, and uniquely positioned to address the data fragmentation problems that exist in many enterprises. We thrive in dynamic environments, and at the risk of sounding cliché, we work hard, and we play...

  • Partner Success Principal

    il y a 1 mois

    Paris, France Via Temps plein

    Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals. As **Partner Success Principal**, you are the face of Via to our partners and the voice of our partners within our organization. In this dynamic role,...

  • Partner Success Principal

    il y a 4 semaines

    Paris, France Via Temps plein

    Via is using technology to transform transportation around the world. From changing a single person's daily commute to reducing humanity's collective environmental footprint — we've got huge goals. As **Partner Success Principal**, you are the face of Via to our partners and the voice of our partners within our organization. In this dynamic role, you are...

  • Customer Success Business Partner

    il y a 1 mois

    Paris, France Anaplan Temps plein

    Here at Anaplan, we have reinvented how companies see, plan, and run their businesses. Our platform allows our customers to uncover new insights, connect their strategy to their plans, and work in ways they had not previously thought possible. We're growing fast, constantly innovating, and couldn't be prouder to help our customers move forward with...

  • Customer Success Manager

    il y a 1 mois

    Paris, France Board International Temps plein

    At Board, we help enterprises plan smarter, drive outcomes and lead transformation with one single Intelligent Planning Platform. Trusted by thousands of leading organizations, over the last 28 years we have designed our Product with enterprise planning agility in mind and the passionate care of our people as our main driver. We strongly believe every...

  • Customer Success Manager

    il y a 1 mois

    Paris, France Board International Temps plein

    At Board, we help enterprises plan smarter, drive outcomes and lead transformation with one single Intelligent Planning Platform. Trusted by thousands of leading organizations, over the last 28 years we have designed our Product with enterprise planning agility in mind and the passionate care of our people as our main driver. We strongly believe every...

  • Customer Success Manager

    Il y a 2 mois

    Paris, France Board Temps plein

    Do you enjoy finding solutions aimed at improving customers' life? Are you detail-oriented yet able to communicate at a high level? Do you have the personality, the systematic approach, and the know-how to align internal, external and partner organizations through the customer journey? If so, keep reading. We are currently looking for a resourceful ...

  • Customer Success Manager

    il y a 2 semaines

    Paris, France Board Temps plein

    At Board, we help enterprises plan smarter, drive outcomes and lead transformation with one single Intelligent Planning Platform. Trusted by thousands of leading organizations, over the last 28 years we have designed our Product with enterprise planning agility in mind and the passionate care of our people as our main driver.We strongly believe every...

  • Partner Development Manager

    il y a 1 mois

    Paris, France Snowflake Temps plein

    Build the future of data. Join the Snowflake team. Snowflake is experiencing exponential growth, and we are expanding our EMEA Data Cloud Product Partner team. The Data Cloud Product Partners are a mix of applications (ISVs, OEMs, SaaS) & Data providers. We’re hiring a Partner Development Manager to drive partners' success in building scalable,...

  • Customer Success Account Manager

    il y a 6 jours

    Paris, France BMC Software Temps plein

    **Basic Information**: Country France State NA City Paris Date Published 19-Jan-2023 Job ID 36506 Travel Amount up to 50% **Description and Requirements**: LI-KD3 BMC works with 86% of the Forbes Global 50 and customers and partners around the world to create their future. With our history of innovation, industry-leading automation, operations,...