Customer Service Assistant

Il y a 2 mois

FontenayauxRoses, France ICAPE GROUP Temps plein

To strengthen our team, we are looking for a **Customer Service Assistant, **at our head office in Fontenay-aux-Roses (92).

**RESPONSIBILITIES**
- Process orders in our SAP system and follow them up
- Monitor the order book (Pull In & Push Out)
- Keep customers informed and alert them in advance of any change
- Receive orders, process them and send them back to each customer on time
- Prepare shipping documents (delivery notice and invoices)
- Communicate with internal sales
- **Actor of logistics efficiencies (transport, warehousing)**:

- Interface with our office in China
- Able to analyse the non-performance with factual data
- Coordination with the Customer Service teams, sales representatives and customers, in an international context

**REQUIRMENTS**
- International Business or Sales Administration degree preferred, and a successful experience in the commercial or Sales Administration field (4-5 years)
- Fluent in **French**, and good level of **English **writing and speaking
- Knowledge of MS-Office
- Knowledge of SAP is a plus
- International experience should be also appreciated
- Good adaptation skills: you know how to be versatile in carrying out different missions
- Highly customer-oriented and a friendly contact towards customers and colleagues

**SALARY**
- Based on profile and experience: show us what you can do

**POSITION**
- Permanent contract, full time
- Position open to disabled workers

**LOCATION**
- Fontenay-aux-Roses (92), France

**ICAPE Group** is offering you an amazing opportunity to join a well-established and growing international company with knowledge in both services and technology.

We are the European leader for Printed Circuits Boards and custom-made electro-mechanical parts. In more than 70 countries, +3000 customers trust the quality services we offer.

We are headquartered in Paris area, France, but we have 30 subsidiaries in Europe, Asia, North & South America staffed with 600 skilled employees.

Type d'emploi : Temps plein, CDI

Salaire : 2 000,00€ à 2 500,00€ par mois

Avantages:

- Participation au Transport
- Restaurant d'entreprise

Programmation:

- Du Lundi au Vendredi
- Périodes de travail de 8 heures
- Travail en journée

Types de primes et de gratifications:

- Heures supplémentaires majorées
- Prime annuelle
- Prime trimestrielle

Capacité à faire le trajet ou à déménager:

- 92260 Fontenay-aux-Roses: Faire le trajet sans problème ou prévoir un déménagement avant de prendre son poste (Optionnel)

Langue:

- Anglais (Exigé)
- Français (Exigé)

Lieu du poste : Un seul lieu de travail

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