Onsite Workplace Support Technician

Il y a 7 mois

Bordeaux, France NSC Global Temps plein

Overview:
The Onsite Support Engineer is responsible for addressing and resolving customer queries on technical issues relating to their assets. Support helps to provide customers with the highest level of service and support while continually developing their knowledge of the supported product range.

Support also plays an active role in relations with partners and manufacturers

**Responsibilities**:
The Onsite Engineer provides end-user Onsite Support and will resolve issues that cannot be resolved remotely. Onsite support must lead to higher local resolution of incidents and requests, and improved productivity / improved customer satisfaction.

All round IT professional with good communication skills, Maintains and build relationships with end-users on location
- IT professional with good communication skills
- Onsite involvement in hardware inventory tracking and registration of all assets used
- Perform onsite Installation, Moves, Adds and Changes (IMAC) as requested by users on sites.
- Providing a customer focused IT support to the business, ensuring a responsive and informed service and coordination of site related IT activities
- Active user interaction and handling of IT related user questions and issues during site visits.
- Coordination and resolution of local site issues and General & local facilities
- Identifying recurring incidents and be proactive in proposing resolutions to reduce the number of incidents, where possible (Local Incident) Mgt.
- Manage incidents on campus site level
- Field incoming help requests from end users via both telephone and work orders in a courteous manner
- Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue
- Build rapport and elicit problem details from help desk customers
- Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician
- Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution

Qualifications:
Work Experience: More than 24 months

Other skills : Ability to advise and to present to one or more customer staff.
- Monitor and control daily service call activity, utilization, inventory levels and service levels.
- Exceptional customer service
- Advanced knowledge in Customer Service Aptitude
- Resolving technical problems with hardware, software and connectivity.
- Troubleshooting customer issues while maintaining agreed upon service levels for customer contact and resolve
- Participate in the configuration and support of internal systems.
- Ability to work effectively with Logistics
- Adherence to assigned schedule
- Adhering to documented policies, procedures and processes for nsc that are specific to the service.
- Clear and concise documentation of all customer interaction within appropriate CRM tool.
- Able to function in a team environment
- Maintain knowledge levels as industry enhancements occur
- Support installation and implementation of connectivity and high-end systems products
- Continuous improvement of service delivery.

Qualification : Sound knowledge of:

- Advanced knowledge in Computer Hardware
- Advanced knowledge in Microsoft Operating system
- Proficient knowledge in Printer Hardware
- Proficient knowledge in configuring and troubleshooting networking, wireless and VPN features of end-user devices
- Proficient knowledge in Ticketing software
- PC\Laptop hardware
- PC\Laptop peripherals, including printers
- Mobile devices

Awareness of;
- Active Directory
- Exchange
- Apple OS
- Network and server hardware and components

IT qualifications may include:

- A+ Certification; Baseline OEM Certifications which include any of the following, depending on assignment: Dell Desktop/Laptop, HP Desktop/Laptop/Printer, Lenovo Desktop/Laptop, Lexmark Printer, IBM Printer, Server +
- PC\Laptop OEM Maintenance Certification
- CompTIA A+ Certification
- Microsoft Certified IT Professional (MCITP) certification in desktop area
- Microsoft Office Specialist (MOS) certification

  • IT & Network Support Engineer

    Il y a 7 mois

    Bordeaux, France Tech Domain Temps plein

    We are looking for an ONSITE IT & Network Support Engineer/Technician to support Casual Freelancing type tasks in your area. Would you be interested in contractual tasks? you will be paid either on an hourly or daily/half-day basis. Tickets will be dispatched with respect to your area & you may support them as per your availability (weekdays,...

  • Freelance IT and Network Support Engineer

    Il y a 2 mois

    Bordeaux, France Tech Domain Temps plein

    We are looking for an **ONSITE IT & Network Support Engineer/Technician** to support Casual Freelancing type tasks in your area. Would you be interested in contractual tasks? you will be paid either on an hourly or daily/half-day basis. Tickets will be dispatched with respect to your area & you may support them as per your availability (weekdays,...

  • Propulsion Technician

    Il y a 2 mois

    Bordeaux, France The Exploration Company Temps plein

    Here at The Exploration Company, we are developing, producing, and operating Nyx, a modular and reusable space orbital vehicle that can eventually be refuelled in orbit and that can carry cargo - and potentially humans in the longer run. As a talented Propulsion Technician, you will be a key member of our propulsion test team. **Key Responsibilities**: -...

  • Cad Technician

    il y a 1 mois

    Bordeaux, France The Exploration Company Temps plein

    Here at The Exploration Company, we are developing, producing, and operating Nyx, a modular and reusable space orbital vehicle that can eventually be refuelled in orbit and that can carry cargo - and potentially humans in the longer run. Here at The Exploration Company, we are developing our Lunar Lander NYX Moon. We want you as a talented **CAD...

  • Web Developer

    il y a 3 semaines

    Bordeaux, France Canonical - Jobs Temps plein

    Canonical is a pioneer in the digital workplace, established in 2004 with a global, remote-first policy that has delivered world class open source and sets the pace in cloud, developer and IoT technology. We want Canonical to remain the best at remote work. It's part of our enjoyment of our mission - both to deliver the world's best free software, and to...

  • Engineering Manager

    il y a 2 semaines

    Bordeaux, France Canonical - Jobs Temps plein

    **The role**: Lead a team of Software Engineers which form the Workplace Engineering team as a highly performant group that specialises in web architecture and data analytics. Building new tools, dashboards and analytics that empower colleagues, managers and executives to make better decisions and shape the 21st century of a remote, globally distributed and...

  • [apprenticeship] Junior Proximity Support

    Il y a 7 mois

    Bordeaux, France ManoMano Temps plein

    Launched in 2013, ManoMano is the European leader specializing in DIY, home improvement and gardening online. ManoMano brings together the largest offer of DIY & gardening online products. With more than 3600 seller partners, 10 million products, 7M active customers and 50M unique visitors per month, ManoMano is a disruptor of online home improvement, DIY...

  • IT Support Specialist

    il y a 3 semaines

    Bordeaux, France Value Retail Temps plein

    **IT BACKGROUND**: The IT Department is responsible for supporting and maintaining the company’s IT systems through the IT Services team and for enhancing and developing the IT provision through the Projects and Governance team. ***: - The IT Support Specialist is a member of the IT Services.- Located onsite within our village, the primary purpose is to...

  • Technical Support Engineer

    il y a 3 semaines

    Bordeaux, France Everping Temps plein

    Tu cherches à rejoindre une petite structure, avec des responsabilités, des interventions variées de support, des défis techniques et une ambiance sympa ! En tant que Technical Support Engineer au sein d’une startup en forte croissance, tu es chargé(e) de résoudre les incidents et demandes complexes des collaborateurs de nos clients aussi bien pour...

  • Technicien/ Technicienne support logiciel

    il y a 2 semaines

    Bordeaux, France Econocom Temps plein

    Nous vous invitons à relever de nouveaux challenges et à évoluer sur des projets d’expertise et d’innovation en prenant part à l’aventure Econocom. A travers sa marque Workplace Infra Innovation, le groupe Econocom s’affirme comme la première entreprise du digital en Europe, la 7ème ESN de France et le leader de l’infogérance Workplace...

  • Technicien/ Technicienne support logiciel

    il y a 2 semaines

    Bordeaux, France Econocom Temps plein

    Nous vous invitons à relever de nouveaux challenges et à évoluer sur des projets d’expertise et d’innovation en prenant part à l’aventure Econocom. A travers sa marque Workplace Infra Innovation, le groupe Econocom s’affirme comme la première entreprise du digital en Europe, la 7ème ESN de France et le leader de l’infogérance Workplace...

  • Technician Support CVC

    il y a 2 semaines

    Bordeaux, France Johnson Controls Temps plein

    **Job Details** **Ce que vous ferez** Notre Technicien Support CVC (H/F) assure le support technique en agence et la résolution des problèmes techniques en collaboration avec le service commercial Johnson Controls Hitachi ACE. **Comment vous le ferez** Vous réalisez les interventions techniques dépannages, les mises en service, les expertises,...

  • Technicien support logiciel de gestion h/f

    il y a 2 semaines

    Bordeaux, France Econocom Temps plein

    Nous vous invitons à relever de nouveaux challenges et à évoluer sur des projets d’expertise et d’innovation en prenant part à l’aventure Econocom. A travers sa marque Workplace Infra Innovation, le groupe Econocom s’affirme comme la première entreprise du digital en Europe, la 7ème ESN de France et le leader de l’infogérance Workplace...

  • Technicien support logiciel de gestion h/f

    il y a 2 semaines

    Bordeaux, France Econocom Temps plein

    Nous vous invitons à relever de nouveaux challenges et à évoluer sur des projets d’expertise et d’innovation en prenant part à l’aventure Econocom. A travers sa marque Workplace Infra Innovation, le groupe Econocom s’affirme comme la première entreprise du digital en Europe, la 7ème ESN de France et le leader de l’infogérance Workplace...

  • Technicien Support Utilisateur H/F

    il y a 1 semaine

    Bordeaux, France ECONOCOM INFOGERANCE ET SYSTEME Temps plein

    Nous vous invitons à relever de nouveaux challenges et à évoluer sur des projets d'expertise et d'innovation en prenant part à l'aventure Econocom.A travers sa marque Workplace Infra Innovation, le groupe Econocom s'affirme comme la première entreprise du digital en Europe, la 7ème ESN de France et le leader de l'infogérance Workplace depuis 4...

  • Consultant support applicatif

    il y a 2 semaines

    Bordeaux, France SCALIAN DS Temps plein

    Description de l'entrepriseDans le TOP10 des Sociétés de Conseil en Ingénierie en France, le Groupe SCALIAN intervient sur des activités de services en management de projets industriels, supply chain, architecture et développement de systèmes numériques embarqués, applicatifs de systèmes d'information et d'Intelligence artificielle dans des...

  • Technicien Référent support de proximité H/F

    Il y a 4 mois

    Bordeaux, France ECONOCOM France Temps plein

    Nous vous invitons à relever de nouveaux challenges et à évoluer sur des projets d'expertise et d'innovation en prenant part à l'aventure Econocom.A travers sa marque Workplace Infra Innovation, le groupe Econocom s'affirme comme la première entreprise du digital en Europe, la 7ème ESN de France et le leader de l'infogérance Workplace depuis 4...

  • Technicien support de proximité H/F

    il y a 2 semaines

    Bordeaux, France Econocom Temps plein

    Nous vous invitons à relever de nouveaux challenges et à évoluer sur des projets d’expertise et d’innovation en prenant part à l’aventure Econocom. A travers sa marque Workplace Infra Innovation, le groupe Econocom s’affirme comme la première entreprise du digital en Europe, la 7ème ESN de France et le leader de l’infogérance Workplace...

  • Technicien support de proximité H/F

    il y a 2 semaines

    Bordeaux, France Econocom Temps plein

    Nous vous invitons à relever de nouveaux challenges et à évoluer sur des projets d’expertise et d’innovation en prenant part à l’aventure Econocom. A travers sa marque Workplace Infra Innovation, le groupe Econocom s’affirme comme la première entreprise du digital en Europe, la 7ème ESN de France et le leader de l’infogérance Workplace...

  • Reefer Technician

    il y a 2 semaines

    Bordeaux, France CMACGM Temps plein

    CCIS (CMA CGM Inland Services) is a subsidiary of the CMA CGM Group, dedicated to the development of land transport solutions. It offers complete and integrated logistics solutions with high added value, adapted to the specific needs of its customers throughout their supply chain: storage, picking, kitting, processing of packaged goods, post-manufacturing...