Im Project Leader for CRM Psl

Il y a 6 mois

Marseille, France AIRBUS HELICOPTERS SAS Temps plein

Airbus Helicopters SAS recrute:
**Description de l'emploi**:
An offer entitled** "IM Project Leader (M/F)"** has just opened within Airbus Helicopters, Marignane.

You will join the AH Information Management Directorate, to set up, drive and monitor the delivery of IM projects, related to CRM activities within AH.

You will particularly lead the implementation of Salesforce for AH Training Services.

CRM activities are today mainly driven by Marketing, Sales and Support departments. The business domain is composed of various teams that interact directly or indirectly with our customers and use various solutions that help building up customer relationships. New departments will also soon contribute to the increase of our customers' intimacy.

In this context IM CRM Product Service Line team is dedicated to supporting these businesses in deploying IT solutions that support a common vision shared across business departments.

**Your working environment**:
Major economic hub with Marseille-Provence Airport, Marignane is a dynamic city in the southeast of France. It is located near the cities of Aix-en-Provence and Marseille, which host a rich cultural and tourist offer. Close to the beaches of the Côte Bleue, it offers many options for water sports activities.

How we care for you:
Financial rewards: Attractive salary, agreements on success and profit sharing schemes, employee savings plan abounded by Airbus and employee stock purchase plan on a voluntary basis.

Work / Life Balance: Extra days-off for special occasions, holiday transfer option, a Staff council offering many social, cultural and sport activities and other services.

Individual development: Great upskilling opportunities and development prospects with unlimited access to +10.000 e-learning courses to develop your employability, certifications, expert career path, accelerated development programmes, national and international mobility.

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

The CRM solutions portfolio consists in:
Our customer portal Airbus World: powered by Liferay portal solution, that exposes a set of services developed with the last industry standards

**Tasks & accountabilities, your challenges**:
The main responsibility is to understand the business needs and strategic objectives and propose the corresponding IT solution (via standard software of the market or specific solutions as well as Cloud based architecture) in line with Enterprise Architecture, IM strategy and objectives.

The challenges are numerous and exciting, but with the right passion, high level of creativity and disruptor mind set, we are sure you will bring our company to the next level in our digital transformation

In detail the tasks and responsibilities of the IM project leader position are:
Take over Business demand and organize appropriately its fulfillment

Define project scope, architecture, planning and costing

IM Make or Buy management

Drumbeat of IM internal and external stakeholders to reach project on time, on quality and on cost

Contribute to solution maintenance

**Your profile**:
Significant IT Project leader experience on business domains such as Sales, Marketing, customer services ideally including Salesforce cloud implementation

Familiar with Agile methodology, Safe methodology experience would be a plus

Demonstrable experience in cloud based solutions implementation ideally Salesforce platform

Good knowledge of web and mobile apps technologies would be a plus

Partners and External service providers management

Negotiation with internal customers

Strong focus on People, quality, planning and customer satisfaction

Appetite for teamwork, transparency and facilitation

Rigorous, autonomous, good team spirit and customer orientation

Advanced level in English

OPTIONAL: This position requires a security clearance or will require being eligible for clearance by the recognized authorities.

Not a 100% match? No worries Airbus supports your personal growth with customized development solutions.

Cet emploi exige une connaissance des risques de conformité potentiels et un engagement à agir avec intégrité, comme base de la réussite, de la réputation et de la croissance durable de la société.

Airbus Helicopters SAS recherche:
Résumé:
**Référence** : JR10259185

Marseille - Provence-Alpes-Côte d’Azur - France

CDI

Plus de 10 ans d'expérience

Direction Générale, Conseil

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