Customer Care CRM Business Analyst

il y a 5 jours

Marseille, France Ceva Logistics Temps plein

CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. Present in 170 countries and with more than 110,000 employees spread over 1,300 sites, we are well on our way to achieving our vision: to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW Join CEVA Logistics, and you will be part of a team that values imagination, encourages boldness and exemplarity, and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics as we become a global leader in the logistics industry. As we continue growing at a fast pace, will you “Dare to Grow” with us?

YOUR ROLE

The Customer Care Business Analyst is responsible for supporting the Global CRM Manager for Customer Case of CEVA’s global customer relationship management tool (C-View) to meet business requirements and ensure efficient processes and reporting. This role supports execution of C-View roadmap aligned with the business and Customer Care Strategy.

The focus of the role lies in support of, and liaison with, business group representatives and stakeholders across the Global Customer Care division to help translate business needs into deliverable technology solutions, leveraging technology tool sets supporting the end-to-end client lifecycle.

WHAT ARE YOU GOING TO DO?
- Work closely with business stakeholders to identify needs, goals, and objectives
- Work with project teams to design and document business requirements, systems and processes
- Prepare reports and presentations to present recommendations to stakeholders
- Support to CRM manager in projects and ad hoc requests.
- Support the development of C-View, in line with the roadmap. This includes working closely with the IT development team, being responsible for testing and implementation of changes.
- Giving input to C-View roadmap by engaging with medium and senior leaders, which is aligned with the global customer care roadmap. This includes working with the global account managers, sector leaders, regional leaders, field sales, local administrators, system and process specialists, digital team, global reporting team and business line teams.
- Support the business with data activities such as analytics, data mining and AI.

WHAT ARE WE LOOKING FOR?
- Bachelor’s degree (business administration, marketing, sales)
- At least 2 years of experience working with Salesforce as a Business Analyst (multi-cloud experience in beneficial but experience with Service Cloud is required)
- Experience working in an Agile environment
- Excellent soft skills
- you will need to be comfortable working with senior stakeholders
- Strong communication skills and the ability to work effectively with stakeholders
- Experience with discovery and design sessions to define requirements
- Results oriented
- Innovative thinking (Curious to find new solutions)
- Ability to work on multiple projects with different deadlines at once
- Excellent organizational and communication skills
- Pragmatic, hand on, proactive mentality
- Analytical and problem-solving skills
- Proficient in Microsoft Excel and PowerPoint
- Ability to work in a dynamic and senior environment
- Team player
- Excellent command of the English language (written and verbal)

**Desirable**
- Master’s degree (business administration, marketing, sales)
- Experience in International, dynamic environment
- Experience with working in Corporate Environment
- Experience with Qliksens or CRM Analytics (Previously Einstein Analytics)
- Previous experience mapping user journeys
- Knowledge of logistics industry or other services industry
- Additional language skills

WHAT DO WE HAVE TO OFFER?

With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey. There’s no doubt that you will be compensated for your hard work and commitment so if you’d like to work for one of the top Logistics providers in the world then please do get in touch to find your next role.

ABOUT TOMORROW

We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. Join CEVA for a challenging career.

As a global organization, and as part of the CMA CGM Group, diversity is critical to our business success; only when we can reflect the cultures, languages, behaviors and local knowledge of our customers, we can succeed. By employing people with different experiences and abilities, we expand our knowledge and increase our creativity and innovation.

  • Customer Care CRM Business Analyst

    il y a 2 semaines

    Marseille, Provence-Alpes-Côte d'Azur, France Ceva Logistics Temps plein

    CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world.Present in 170 countries and with more than 110,000 employees spread over 1,300 sites, we are well on our way to achieving our vision: to be a Top 5 global 3PL.We believe that our employees are the key to our success. We want to engage and...

  • Customer Care Specialist

    il y a 4 semaines

    Marseille, France Skeepers Temps plein

    **SKEEPERS** est un groupe français qui révolutionne le monde de l’expérience client. Avec une forte ambition internationale, **SKEEPERS** aide les marques à générer de la valeur par et pour leurs clients. Pour accompagner notre développement, nous sommes constamment à la recherche de nouveaux talents prêts à faire la différence ! **Votre...

  • Customer Care Specialist

    il y a 3 semaines

    Marseille, France MailInBlack Temps plein

    **Qui sommes-nous ?** Basée à Marseille, Mailinblack est une société française en pleine expansion, et la première en cybersécurité de la région Sud à intégrer le palmarès **Great Place to Work®**. En plein développement, nous cherchons aujourd’hui un(e) nouveau **Customer Care Specialist !** **L’équipe ?** L'équipe Success que tu...

  • Head of Global Customer Care Excellence

    il y a 1 semaine

    Marseille, France CMACGM Temps plein

    Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly...

  • Product Owner

    il y a 4 semaines

    Marseille, France CMACGM Temps plein

    Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly...

  • Customer Care Manager

    il y a 2 semaines

    Marseille 2e, France Myli Temps plein

    Myli est une startup marseillaise auto-financée, qui a pour ambition de révolutionner la gestion de l'expérience client depuis 2016. Nous proposons à nos clients des solutions SaaS qui permettent à une marque d’optimiser sa visibilité sur internet, d’améliorer son influence et d’augmenter la satisfaction de ses clients. Aujourd'hui, des milliers...

  • Customer Care Solution Operator

    il y a 2 semaines

    Marseille, Provence-Alpes-Côte d'Azur, France Skeepers Temps plein

    SKEEPERS is a French group that is changing the world of customer experience. With a strong international ambition (offices in Spain, Italy, Germany, but also Brazil, Canada and the USA), SKEEPERS helps brands generate value by and for their customers.With its SaaS solutions for influencer marketing, consumer video and live shopping, data marketing and...

  • Customer Care Manager

    il y a 2 semaines

    Marseille e, France Myli Temps plein

    Myli est une startup marseillaise auto-financée, qui a pour ambition de révolutionner la gestion de l'expérience client depuis 2016. Nous proposons à nos clients des solutions SaaS qui permettent à une marque d'optimiser sa visibilité sur internet, d'améliorer son influence et d'augmenter la satisfaction de ses clients. Aujourd'hui, des milliers de...

  • Internship: Customer Care Specialist

    il y a 4 semaines

    Marseille, France Skeepers Temps plein

    **SKEEPERS** est un groupe innovant qui change le monde de l'expérience client. Avec une forte ambition internationale, **SKEEPERS **aide les marques à générer de la valeur par et pour leurs clients. Avec sa _one for all plateform_, **SKEEPERS** fournit aux marques une solution complète qui leur permet d'activer de manière prescriptive les données...

  • Customer Care Solution Operator

    il y a 4 semaines

    Marseille, France Skeepers Temps plein

    **SKEEPERS **is a French group that is changing the world of customer experience. With a strong international ambition (offices in Spain, Italy, Germany, but also Brazil, Canada and the USA), **SKEEPERS **helps brands generate value by and for their customers. With its SaaS solutions for influencer marketing, consumer video and live shopping, data marketing...

  • Customer Care

    il y a 2 semaines

    Marseille, Provence-Alpes-Côte d'Azur, France Skeepers Temps plein

    Votre Rôle : En tant que Customer Care Specialist, vous jouerez un rôle essentiel en portant la voix de nos clients au sein de l'entreprise, en relayant leurs retours et suggestions aux différents départements pour favoriser l'amélioration continue de nos produits et services.Vos Missions : 1.Qualifier les demandes des clients : Analyser les requêtes...

  • Customer Care Representative

    il y a 3 semaines

    Marseille, France HireOn Ltd Temps plein

    Position: Customer Care Representative (German or Dutch speaking) Location: Gennevilliers, France Work Model: On-site Employment type: Full-time **DUTIES AND RESPONSIBILITIES**: - Incoming and outgoing calls (in the languages needed) - General information requests: basic questions regarding dealerships location, cars, options, warranty etc. - Complaint...

  • Lead Customer Care

    il y a 2 semaines

    Marseille, Provence-Alpes-Côte d'Azur, France Skeepers Temps plein

    Skeepers is the European leader in shopper engagement solutions.We provide a fully integrated one-stop-shop UGC suite for brands to bond with consumers, amplify reach, boost engagement, drive sales and customer retention. More than 8,000 clients across the globe use our AI-based solutions to generate millions of dollars in additional sales annually. Our...

  • Customer Care Learning

    il y a 6 jours

    Marseille, France CMACGM Temps plein

    Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly...

  • Customer Care Manager

    il y a 5 jours

    Marseille, France CMACGM Temps plein

    Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly...

  • Customer Care Manager

    il y a 2 semaines

    Marseille, Provence-Alpes-Côte d'Azur, France Walter Learning - Marseille Temps plein

    **L'entreprise**Walter Learning conçoit, produit et diffuse des formations en ligne à destination des professionnels.Le pari de Walter Learning, c'est de proposer un nouveau modèle de formation professionnelle.Walter Learning a commencé à commercialiser son produit en mai 2019. Depuis, l'entreprise a démontré une croissance très forte, sur un marché...

  • Customer Care Specialist

    il y a 4 semaines

    Marseille, Provence-Alpes-Côte d'Azur, France Kuehne Nagel Temps plein

    Avez-vous constaté comment les modes de consommation font évoluer le secteur de la logistique et du transport ? Pour relever ce défi, Kuehne+Nagel s'appuie sur son excellence opérationnelle, sa position de leader et ses collaborateurs répartis sur + de 100 pays. En France, ce sont collaborateurs passionnés qui travaillent chaque jour sur des solutions...

  • Customer Care Manager en Stage

    il y a 2 semaines

    Marseille, Provence-Alpes-Côte d'Azur, France Walter Learning - Marseille Temps plein

    **L'entreprise**Walter Learning conçoit, produit et diffuse des formations en ligne à destination des professionnels, sous plusieurs marques:- Walter Learning : formations généralistes (HACCP, bureautique, web & digital, etc.) et formations longues (CAP...)- Walter Santé : formations spécialisées pour les médecins, kinés, infirmiers, dentistes,...

  • Product Owner

    il y a 4 semaines

    Marseille, France CMACGM Temps plein

    Dirigé par Rodolphe Saadé, le Groupe CMA CGM, un leader mondial du transport maritime et de la logistique, dessert plus de 420 ports dans le monde sur 5 continents. Avec sa filiale CEVA Logistics, et sa division de fret aérien CMA CGM AIR CARGO, le Groupe CMA CGM innove constamment pour proposer à ses clients une offre complète et toujours plus...

  • Senior Product Owner

    il y a 1 mois

    Marseille, France CMACGM Temps plein

    Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly...