Regional Customer Service Director
Il y a 6 mois
A family-owned company, bioMérieux has grown to become
a world leader in the field of in vitro diagnostics. For 60 years and across the world, we have imagined and developed innovative diagnostics solutions to improve public health. Today, our teams are spread across 45 countries and serve 160 countries with the support of a large distribution network.
Come and join a family-owned global company with a long-term vision, and a human-centered culture.
We are looking four our Customer Service Director EMEA. Your role will be to organize and act as facilitator for our Customer Service Industrial Applications community across Europe-Middle East-Africa region (EMEA).
Beyond managing the Regional Expert team’s activities, key mission will be to partner with both local & Global Industrial Applications Customer Service teams to develop and implement a customer service strategy for the region and to contribute to our ambition revenues & profit-wise by:
Enhancing customer satisfaction and loyalty towards bioMérieux solutions,
Driving efficiency in the delivery of our services and
Evolving customer service activities to play a crucial role in the region
What will your responsibilities be at bioMérieux ?
Team development & Performance Management
Build a high performing Customer Service operations team, by improving service processes, optimizing end-to-end service organizations and following main service KPIs
Ensure a strong level of managed employee engagement
Lead a range specific Implementation team
Strategic Leadership & Collaboration
Lead and manage all regional Customer Service procedures and activities to align with EMEA Industry’s overall business objectives
As member of the EMEA Leadership team provides relevant Customer Service insight ensuring our service strategy is seamlessly integrated with the regional objectives
Foster collaboration across all clusters, regions and functions to facilitate best practices adoption and execution
Projects Management
Ensure roll-out of key service projects and initiatives across the region,
Ensures critical system, software updates and Field Actions are timely deployed in the field and accurate installed based information is maintained
Compliance, training & expertise deployment
Act as an escalation point to drive to resolution of complex situations with regional/local compliance & regulatory authorities for ranges under your responsibility
Ensure knowledge acquisition & provide remote and on-site field expertise to local Service teams by acting as an experts unit on ranges under your responsibility
Who are you ?
At least 8+ years management experience with solid technical service experience at regional or cluster of countries
Technical degree (i.e., AS-biology, SE-engineering, IT-computer/networking, Service-education, etc.)
Strong leadership and influencing skills
Good communication and interpersonal skills in multi-cultural environment
Ability to work and travel internationally.
Fluent in English - French is a plus
**Location**: Lyon area
Who are you ?
At least 8+ years management experience with solid technical service experience at regional or cluster of countries
Technical degree (i.e., AS-biology, SE-engineering, IT-computer/networking, Service-education, etc.)
Strong leadership and influencing skills
Good communication and interpersonal skills in multi-cultural environment
Ability to work and travel internationally.
Fluent in English - French is a plus
**Location**: Lyon area
-
Regional Customer Service Director
Il y a 6 mois
Craponne, France bioMérieux Temps pleinA family-owned company, bioMérieux has grown to become **a world leader in the field of in vitro diagnostics**. For 60 years and across the world, we have imagined and developed **innovative diagnostics solutions** to **improve public health**. Today, our teams are spread across 45 countries and serve 160 countries with the support of a large distribution...
-
Global Customer Service Specialist
Il y a 6 mois
Craponne, France bioMérieux Temps plein**Global Customer Service Specialist**: Location: CRAPONNE, France Position Type: Unfixed Term Job Function: Customer Service bioMérieux S.A. Global Customer Service Specialist **bioMérieux has a position open for a Global Industry Customer Service Engineer Specialist to be based in Craponne, France.** Within the Global Industry Customer Service (GiCS)...
-
Global Customer Service Specialist
Il y a 6 mois
Craponne, France bioMérieux Temps plein**Global Customer Service Specialist F/H/NB**: Location: CRAPONNE, France Position Type: Unfixed Term Job Function: Customer Service bioMérieux S.A. Global Customer Service Specialist F/H/NB **bioMérieux has a position open for a Global Industry Customer Service Engineer Specialist to be based in Craponne, France.** Within the Global Industry Customer...
-
Global Customer Service Specialist
Il y a 7 mois
Craponne, France bioMérieux Temps pleinA family-owned company, bioMérieux has grown to become **a world leader in the field of in vitro diagnostics**. For 60 years and across the world, we have imagined and developed **innovative diagnostics solutions** to **improve public health**. Today, our teams are spread across 45 countries and serve 160 countries with the support of a large distribution...
-
Global Customer Service Specialist
Il y a 7 mois
Craponne, France bioMérieux sa Temps pleinA family-owned company, bioMérieux has grown to become a world leader in the field of in vitro diagnostics. For 60 years and across the world, we have imagined and developed innovative diagnostics solutions to improve public health. Today, our teams are spread across 45 countries and serve 160 countries with the support of a large distribution network. Come...
-
Global Customer Service Specialist
Il y a 6 mois
Craponne, France bioMérieux sa Temps pleinA family-owned company, bioMérieux has grown to become a world leader in the field of in vitro diagnostics. For 60 years and across the world, we have imagined and developed innovative diagnostics solutions to improve public health. Today, our teams are spread across 45 countries and serve 160 countries with the support of a large distribution network. Come...
-
Project Manager
Il y a 6 mois
Craponne, France bioMérieux Temps pleinA family-owned company, bioMérieux has grown to become **a world leader in the field of in vitro diagnostics**. For 60 years and across the world, we have imagined and developed **innovative diagnostics solutions** to **improve public health**. Today, our teams are spread across 45 countries and serve 160 countries with the support of a large distribution...
-
Medical Science Liaison
Il y a 6 mois
Craponne, France bioMérieux Temps pleinA family-owned company, bioMérieux has grown to become **a world leader in the field of in vitro diagnostics**. For 60 years and across the world, we have imagined and developed **innovative diagnostics solutions** to **improve public health**. Today, our teams are spread across 45 countries and serve 160 countries with the support of a large distribution...
-
Business Developer Vaccines Quality Control Emea
Il y a 6 mois
Craponne, France bioMérieux sa Temps pleinA family-owned company, bioMérieux has grown to become a world leader in the field of in vitro diagnostics. For 60 years and across the world, we have imagined and developed innovative diagnostics solutions to improve public health. Today, our teams are spread across 45 countries and serve 160 countries with the support of a large distribution network. Come...
-
Business Developer Bioassays Emea
Il y a 6 mois
Craponne, France bioMérieux Temps pleinA family-owned company, bioMérieux has grown to become **a world leader in the field of in vitro diagnostics**. For 60 years and across the world, we have imagined and developed **innovative diagnostics solutions** to **improve public health**. Today, our teams are spread across 45 countries and serve 160 countries with the support of a large distribution...
-
Global Quality Engineer
Il y a 2 mois
Craponne, France bioMérieux SA Temps plein**Global Quality Engineer - Industrial Applications**: Localisation: CRAPONNE, France Type de Contrat: Contrat à Durée Indéterminée Fonction: Qualité **bioMérieux S.A.*** **Global Quality Engineer - Industrial Applications** The bioMérieux **Industrial Applications Quality Assurance** department aims to enable the company business growth with...
-
Business Developer Vaccines Quality Control Emea
Il y a 6 mois
Craponne, France bioMérieux Temps pleinA family-owned company, bioMérieux has grown to become **a world leader in the field of in vitro diagnostics**. For 60 years and across the world, we have imagined and developed **innovative diagnostics solutions** to **improve public health**. Today, our teams are spread across 45 countries and serve 160 countries with the support of a large distribution...
-
Alternance Bac+4/5
Il y a 6 mois
Craponne, France bioMérieux sa Temps pleinActeur mondial dans le domaine du diagnostic in vitro depuis 60 ans, bioMérieux offre des solutions de diagnostic qui déterminent l’origine d’une maladie ou d’une contamination pour améliorer la santé des patients et assurer la sécurité des consommateurs. Rejoindre bioMérieux, c’est choisir une société familiale et humaniste, portée par...
-
Global Segment Manager Pharma Qc
Il y a 6 mois
Craponne, France bioMérieux Temps pleinbioMérieux S.A. Global Segment manager Pharma QC F/H/NB We are looking for a Global Segment Manager dedicated to the bioproduction and small molecules segments within the Pharmaceutical industry markets. You will belong to the Pharma Quality Control (QC) Business Unit of the Industrial Unit of bioMérieux that offers holistic quality control expertise and...
-
Global Marketing Segment Manager Pharma Qc
Il y a 6 mois
Craponne, France bioMérieux sa Temps pleinA family-owned company, bioMérieux has grown to become a world leader in the field of in vitro diagnostics. For 60 years and across the world, we have imagined and developed innovative diagnostics solutions to improve public health. Today, our teams are spread across 45 countries and serve 160 countries with the support of a large distribution network. Come...
-
Global Marketing Segment Manager Pharma Qc
Il y a 6 mois
Craponne, France bioMérieux sa Temps pleinA family-owned company, bioMérieux has grown to become a world leader in the field of in vitro diagnostics. For 60 years and across the world, we have imagined and developed innovative diagnostics solutions to improve public health. Today, our teams are spread across 45 countries and serve 160 countries with the support of a large distribution network. Come...
-
Global Segment Manager Pharma
Il y a 6 mois
Craponne, France bioMérieux Temps plein**Global Segment manager Pharma**: Location: CRAPONNE, France Position Type: Unfixed Term Job Function: Marketing A family-owned company, bioMérieux has grown to become **a world leader in the field of in vitro diagnostics**. For 60 years and across the world, we have imagined and developed **innovative diagnostics solutions** to **improve public health**....
-
Spécialiste Application Terrain
Il y a 6 mois
Craponne, France bioMérieux Temps pleinActeur mondial dans le domaine du diagnostic _in vitro _depuis 60 ans, bioMérieux offre des solutions de diagnostic qui déterminent l’origine d’une maladie ou d’une contamination pour améliorer la santé des patients et assurer la sécurité des consommateurs. Rejoindre bioMérieux, c’est choisir une société familiale et humaniste, portée par...
-
Supply Chain
Il y a 6 mois
Craponne, France bioMérieux Temps plein**Supply Chain - Brand Demand Manager - H/F/NB**: Location: CRAPONNE, France Position Type: Unfixed Term Job Function: Supply Chain Based in Craponne site, you will be integrated in the Supply and Demand management team part of the Global Supply Chain, ensuring the best demand signal for your brands. **What will your responsibilities be within...
-
Brand Demand Manager
Il y a 6 mois
Craponne, France bioMérieux Temps plein**Brand Demand Manager - H/F/NB**: Location: CRAPONNE, France Position Type: Unfixed Term Job Function: Supply Chain Based in Craponne site, you will be integrated in the Supply and Demand management team part of the Global Supply Chain, ensuring the best demand signal for your brands. **What will your responsibilities be within bioMérieux?** -...
