Administrator
Il y a 7 mois
Paris
2.5-5 Years
France
**Job Description (Posting)**
Role
- Desktop Support Technician
This role will be to provide overall hardware/software support to employees and incoming new hires. The position will assist in providing weekly reports, inventory management, and other administrative tasks as needed.
Desired Skills & Experience
**Responsibilities**:
- Image and install software on Windows, and Apple laptops/desktops including IMAC (installations, moves, additions, and changes) and Remote support
- Troubleshoot post deployment issues on multiple computer platforms: Windows, Macintosh and mobile devices
- Printer break-fix and installation
- Disposal, redeployment and Asset reclaim
- Shipping coordination
- Data Backup and Data Recovery coordination
- Hardware Refresh
- Warranty and Out-of-warranty repair and replacement
- Depot Services
- Walk Up Support
- Spare parts management
- Executive (VIP) Support
- Audio and Video Support including Health Checks
- Inventory and Asset Management - Depot Operations
- Coordinate with external vendors for dispatch support
- Open and close service requests, as well as manage the classification, assignment, tracking, and completion of requests or incidents
- Responsible for asset tagging and entering all incoming equipment into our asset management system
- Collaborate with cross functional teams to properly onboard incoming new hires
- Ensure that hardware is properly assigned and updated into our management system
- Provide weekly reports on physical inventory counts as well as record weekly outflows of hardware equipment
- Work with external Suppliers to schedule repairs for damaged/malfunctioning hardware
- Ensure that resolutions are consistent with company standards and policies
Requirements/Qualifications:
- Prefer 2-3 years IT experience, including technical training
- Experience with imaging windows 10 OS.
- Familiar with basic network concepts (e.g., TCP IP, Windows Networking, Ethernet)
- Networked printer experience (queue creation, server maintenance, etc.)
- Experience with using PC-based spreadsheet software sufficient to develop formulas, complete calculations across multiple worksheets, and use functions preferred
- Ability and willingness to work extended hours or a modified schedule to support planned activities or emergency situations
- Outstanding customer service and interpersonal skills
- Excellent organizational skills and ability to prioritize tasks among many competing requests
- Experience working in or supporting a call center or help desk environment
- Aptitude for learning
- Excellent oral and written communication skills
- Ability to work in teams and in a team environment
- Able to lift up to 50 pounds
**Job Description (Posting).**
Division/Department Network SBU Location List PRF # Job Title Network Voice L2 Reports to No of position Type of position: List Stream : Network Title List Level of Administrator List General Description Responsibilities : Adhering to SLAs - Mentoring / Training Team Members - Handling tickets / requests - Perform root cause analysis - Troubleshooting technical issues - Defining processes and ensuring that the processes are adhered to - Oversees and is responsible for successful completion of Installation, configuration and migration - Ensure maximum uptime according to the SLA - Understanding of Multi-geo support environment - Responsible for building / maintaining a test environment - Improves and maintains customer and employee satisfaction - Suggests new technologies and design changes - Monitoring and maintaining SLA requirements by the team members - Testing / Auditing/processes as required from time to time - Identify Skill gaps and plan for training / knowledge updating Technical Requirements Technical Requirements on Asterisk Troubleshooting and Architecture - Voice L2 SME "3-5+ years of experience in Voice Technologies, especially in Asterisk Voice." Understanding of principles of Voice and data communications. General IP telephony understanding. MUST have hands on experience with Asterisk and/or Free PBX/ Digium PBX syst Installation and support for Asterisk based PBX/Voice Gateway/Servers/Software. Configuring various VOIP Phones and iOS/Android Smart Phones. Knowledgeable in IP Telephony, unified communications, data networking, telecommunications, video technologies and Call Center. Understanding of PRI/BRI/ISDN in telecommunication platform Engineer is responsible for VoIP Maintenance on a geo-diverse platform and must have the experience and ability to configure and troubleshoot the telephony platform, including using tools to monitor and increase the system capabilities Experience supporting call centers, Telephony Equipment, and Private Branch Exchanges Advanced troubleshooting skills on Asterisk PBX /FreeSWITCH/Digium PBX /Asterisk Voice Gateways Experience working with any/all VoIP and TDM based systems including but not limited to: Cisco Communications Manager, Avaya, Nortel,
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