Technical Support Specialist, Tier 1
Il y a 4 mois
**Overview**:
As a Technical Support Specialist at Corcentric, you will join a collaborative team within an ambitious, entrepreneurial global organization. You will be tasked with supporting customers by answering questions and resolving issues related to Corcentric software solutions.
With Corcentric, you will enjoy the flexibility of our hybrid work schedule, working 3 days from home, and 2 days at the office each week. We’re a relaxed but hardworking group in a growing global organization, with colleagues in the US and the UK. We look forward to adding you into the mix
**As a Technical Support Specialist, you’ll be responsible for**:
- Mitigating customer confusion or frustration through effective, patient communication
- Utilizing resources and tools effectively for troubleshooting and researching issues to identify root cause and resolution.
- Supporting, documenting, prioritizing, and tracking incidents reported by customers
- Escalating cases to senior resources and following documented escalation procedures
- Acquiring and maintaining knowledge of relevant products, service offerings, and support policies to provide accurate solutions
- Being the “voice of the customer” by gathering and conveying feedback internally regarding product improvement and enhancement customer suggestions
- Achieving high levels of customer satisfaction
- Actively participating in a team environment, including collaborating with cross-functional teams and management throughout Corcentric
**Requirements**:
**You’ll need to have**:
- Experience in customer support or technical support, with excellent rapport and relationship-building skills
- Exceptional customer service skills, a passion for technology along with strong troubleshooting skills
- Fluency in both French and English
- Excellent verbal and written communication skills, with a service-oriented attitude
- Strong problem solving and analytical skills
- Reliability, along with a strong work ethic
- Demonstrated ability to multitask, remain organized and prioritize between multiple projects
- (We want to make sure you’re set up to succeed, and we view these as the critical skills you’ll need to achieve great things at Corcentric) _
**It’s great if you also have**:
- A Bachelor’s degree or comparable training, certification
- Knowledge of accounting concepts
- Database research experience
- (Psst Don’t worry if you don’t check all these boxeswe view this as helpful experience that can shorten ramp-up time)_
-
Technical Support Specialist, Tier 1
Il y a 7 mois
Aix-en-Provence, France Corcentric Temps plein**Overview**: As a Technical Support Specialist at Corcentric, you will join a collaborative team within an ambitious, entrepreneurial global organization. You will be tasked with supporting customers by answering questions and resolving issues related to Corcentric software solutions. With Corcentric, you will enjoy the flexibility of our hybrid work...
-
Technical Support Specialist, Tier 1
Il y a 3 mois
Aix-en-Provence, France Corcentric Temps pleinOverview:As a Technical Support Specialist at Corcentric, you will join a collaborative team within an ambitious, entrepreneurial global organization. You will be tasked with supporting customers by answering questions and resolving issues related to Corcentric software solutions. With Corcentric, you will enjoy the flexibility of our hybrid work schedule,...
-
Technical Support Specialist, Tier 1
il y a 4 semaines
Aix-en-Provence, France Corcentric Temps pleinOverview: As a Technical Support Specialist at Corcentric, you will join a collaborative team within an ambitious, entrepreneurial global organization. You will be tasked with supporting customers by answering questions and resolving issues related to Corcentric software solutions. With Corcentric, you will enjoy the flexibility of our hybrid work...
-
Customer Support Agent, Tier 1
il y a 2 semaines
Aix-en-Provence, France Corcentric Temps plein**Overview**: Within the EMEA Customer Support team, the Customer Support Agent is the privileged contact for the production customers (France & Europe). **Responsibilities**: - Take charge of the incidents declared to the support by calls or mails of our customers in the respect of our commitments. - Qualify and analyze incidents, whether technical or...
-
Solutions Engineer
Il y a 7 mois
Aix-en-Provence, France SuperSonic Imagine Temps plein**ROLE PURPOSE** She/He is the technical reference of field teams but also the link between the different entities of Supersonic Imagine. Including managing escalated calls to Tier 3 by making sure to find solutions and implement them on the field. She/He actively participates in the development and continuous improvement of new products, existing products...
-
Technical Support Engineer
il y a 5 jours
Aix-en-Provence, France Smit Thermal Solutions (Smit TS) Temps pleinAs a Technical Support Engineer you are responsible for coordinating and executing technical support activities within the field of the Technical Services department of SMIT Thermal Solutions BV. This specific role is to focus on the technical support activities for SMIT equipment installed at a customers location in Southern France (Aix de Provence). It...
-
Principal Technical Safety Specialist
il y a 5 jours
Aix-en-Provence, France PRINCIPLE POWER Temps plein**Education Required**: - University Degree (in Engineering - naval, mechanical, civil, environmental), with additional qualification / training in health and safety, risk management, construction, environmental health, science or engineering is preferred. - Preferably with working knowledge of Risk Management, namely ISO 31000 standard. Trained or...
-
Senior Technical Content Specialist
il y a 1 semaine
Aix-en-Provence, Provence-Alpes-Côte d'Azur, France Componize Software Temps pleinUnlock the Potential of Structured ContentWe are seeking a seasoned technical content specialist to join our team at Componize Software. As a key member of our organization, you will play a crucial role in guiding businesses towards successful structured content projects.With a strong focus on DITA XML, you will work closely with clients and partners to...
-
IT Support Specialist for Kryptos Technologies Limited
il y a 4 semaines
Aix-en-Provence, Provence-Alpes-Côte d'Azur, France Kryptos Technologies limited Temps pleinJob OverviewWe are seeking a highly skilled IT Support Specialist to join our team at Kryptos Technologies Limited.This is an exciting opportunity to work on-site with our clients, providing expert technical support and assistance. The ideal candidate will have excellent communication skills, a strong understanding of Windows and Mac OS environments, and the...
-
IT Support Specialist for Kryptos Technologies
il y a 2 semaines
Aix-en-Provence, Provence-Alpes-Côte d'Azur, France Kryptos Technologies limited Temps pleinWe are seeking an experienced IT Support Specialist to join our team at Kryptos Technologies Limited. In this role, you will be responsible for providing top-notch technical support to our clients, ensuring the smooth operation of their IT systems and resolving any issues that may arise.This is a challenging yet rewarding position that requires strong...
-
Technical Support Engineer
Il y a 7 mois
Tremblay-en-France OEMSERVICES Temps pleinAu sein du département Technical Support, assurer le support technique nécessaire aux différents contrats régionaux, assurer la gestion de la configuration des stocks en lien avec les différentes configurations avion, assurer le suivi de fiabilité des opérateurs et mettre en place les actions correctives. **V**os missions: - Gérer la relation avec...
-
Technical Support Engineer
Il y a 7 mois
Tremblay-en-France OEMSERVICES Temps pleinAu sein du département Technical Support, assurer le support technique nécessaire aux différents contrats régionaux, assurer la gestion de la configuration des stocks en lien avec les différentes configurations avion, assurer le suivi de fiabilité des opérateurs et mettre en place les actions correctives. **V**os missions: - Gérer la relation avec...
-
IT Specialist
il y a 2 semaines
Aix-en-Provence, France Jifmar Group Temps pleinJifmar is a worldwide maritime operator. As a core business we charter workboats for our clients. But Jifmar is much more than just a charterer, we provide our clients a real support to the creation of their maritime project. Since its creation in 2005, Jifmar has been able to differentiate itself by offering its customers a tailor-made service and pushing...
-
Technical Support Specialist
il y a 2 semaines
Saint-Germain-en-Laye, France Takara Bio Europe Temps plein**Employeur** Takara Bio Europe est en charge de la vente et du marketing des produits, instruments et services du groupe Takara Bio (Japon) pour la zone EMEA. A travers nos marques Takara®, Clontech® et Cellartis® nous développons des technologies innovantes dans les domaines de la biologie cellulaire, la biologie moléculaire, et de la recherche sur...
-
Spécialiste Support Informatique N2
il y a 4 semaines
Aix-en-Provence, Provence-Alpes-Côte d'Azur, France Lynx RH Temps pleinDécouvrez l'opportunité de rejoindre notre équipe technique à Les MillesL'entreprise Lynx RH Technique Cabinet de recrutement spécialisé en informatique est actuellement à la recherche d'un Spécialiste Support Informatique N2 pour l'une de ses clients basés à Les Milles.À propos de l'offreRémunération estimée : environ 28.000...
-
Technical Project Manager
il y a 2 semaines
Aix-en-Provence, France Oasis Smart Sim Europe Temps plein**JOB DESCRIPTION** **POSITION TITLE **:Technical Project Manager / Service Delivery Manager **LOCATION **:Aix-en-Provence (13) **COMPANY DESCRIPTION** Founded in 2011, Oasis Smart SIM is a France and Singapore-based company that simplifies eSIM adoption by telecom operators, service providers and OEMs by providing a range of infrastructure, platforms...
-
Spécialiste en Support Fonctionnel Avancé
il y a 5 jours
Aix-en-Provence, Provence-Alpes-Côte d'Azur, France Tenth Revolution Group Temps pleinÀ propos de l'entreprise :\Component Du Tenth Revolution Group, nous sommes engagés à fournir des solutions innovantes et personnalisées pour répondre aux besoins croissants de notre clientèle. Nous visons à créer un environnement de travail collaboratif et stimulant qui permet à nos employés de grandir professionnellement et...
-
Spécialiste en Support Informatique
il y a 1 semaine
Aix-en-Provence, Provence-Alpes-Côte d'Azur, France Kisio Temps pleinDéveloppez votre carrière au sein de KisioBénéficiez d'une rémunération attractive de 25 000 € à 27 000 € annuels et découvrez l'un des postes les plus stimulants dans le domaine de la technologie.Description du posteNous recherchons un Spécialiste en Support Informatique pour rejoindre notre équipe à Marseille. Vous serez chargé de...
-
Spécialiste des Réseaux et du Support Informatique
il y a 4 semaines
Aix-en-Provence, Provence-Alpes-Côte d'Azur, France Lynx RH Temps pleinDecouvrez notre offre de posteNous recherchons pour l'un de nos clients un Spécialiste des Réseaux et du Support Informatique à Aix Provence. Ce poste vous offrira la possibilité de travailler dans une équipe dynamique et de développer vos compétences techniques.Détails du posteVous serez intégré(e) dans une équipe de spécialistes qui travaille...
-
Technical Project Manager
il y a 5 jours
Aix-en-Provence, France Oasis Smart Sim Europe Temps plein**JOB DESCRIPTION** **POSITION TITLE **:Technical Project Manager **LOCATION**:Aix-en-Provence (13) **COMPANY DESCRIPTION** Founded in 2011, Oasis Smart SIM is a France and Singapore-based company that simplifies eSIM adoption by telecom operators, service providers and OEMs by providing a range of infrastructure, platforms and GSMA certified eSIM...
