Technical Process Specialist with French
il y a 18 heures
Job Description Support Engineer About us: Infosys BPM is a leading international digital services and consulting company. We support companies in 46 countries. While we constantly implement innovations for our clients, our motto remains the same: Everyone deserves a chance to grow Responsibilities: Application and OS Maintenance: Provide maintenance and support services for applications and operating systems, either directly to users or through service delivery functions Diagnostic Troubleshooting: Gather extensive diagnostic information, analyze problems, and resolve issues related to end‑user computing (EUC) devices Incident and Problem Management: Investigate and resolve incidents and problems affecting EUC devices, peripherals, and installed software Performance Monitoring: Monitor and address performance‑related issues User Training and Advice: Provide advice, training, and corrections (permanent or temporary) to users Documentation and Enhancements: Update or create documentation, manipulate data, and define enhancements Collaboration: Collaborate closely with colleagues specializing in different areas (e.g., database administration, network support), vendors, and third‑party support provider Training and Advising Colleagues: Provide advice, training, and corrections to colleagues Required skills: Prior experience in a customer‑focused end‑user support role is valuable. This could include roles like Help Desk Technician, Desktop Support Specialist, or similar positions Customer‑Focused Support: Experience in a customer‑focused end‑user support function covering EUC and software/OS installations and support French min C1 level Incident Resolution: Proficiency in incident resolution, requests, changes, and problem‑solving activities delivered within agreed SLAs Microsoft Product Knowledge: Good knowledge of Microsoft’s product offerings, including high‑level capabilities and competitor products. Country France State / Region / Province Ile de France Work Location Paris Interest Group Infosys Limited Company ITL France Role Designation 233ATCPRSP Technical Process Specialist #J-18808-Ljbffr
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Senior Technical Specialist
il y a 1 semaine
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Senior Technical Specialist
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il y a 1 semaine
Paris, France Infosys Temps pleinTechnical Process Specialist – Support Engineer Join to apply for the Technical Process Specialist – Support Engineer role at Infosys. About Us Infosys BPM is a leading international digital services and consulting company. We support companies in 46 countries. While we constantly implement innovations for our clients, our motto remains the same:...
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Senior Technical Specialist
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Senior Technical Specialist
il y a 1 jour
Paris, Île-de-France Marshall Temps pleinA unique opportunity has arisen for a Senior Technical Specialist, operating as part of the Technical Support Group (TSG) deployed at the contractor's facility in Clermont Ferrand, France.Providing technical support services and engineering reach back as per the service level agreement during associated long term planned depth and forward maintenance. The...
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Senior Technical Specialist
il y a 1 jour
Paris, Île-de-France Marshall Group Temps pleinA unique opportunity has arisen for a Senior Technical Specialist, operating as part of the Technical Support Group (TSG) deployed at the contractor's facility in Clermont Ferrand, France.Providing technical support services and engineering reach back as per the service level agreement during associated long term planned depth and forward maintenance. The...
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French-Speaking EUC Technical Support Engineer
il y a 1 semaine
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Technical Support Specialist
il y a 15 heures
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