Technical Process Specialist with French
il y a 5 jours
Job Description Support Engineer About us: Infosys BPM is a leading international digital services and consulting company. We support companies in 46 countries. While we constantly implement innovations for our clients, our motto remains the same: Everyone deserves a chance to grow Responsibilities: Application and OS Maintenance: Provide maintenance and support services for applications and operating systems, either directly to users or through service delivery functions Diagnostic Troubleshooting: Gather extensive diagnostic information, analyze problems, and resolve issues related to end‑user computing (EUC) devices Incident and Problem Management: Investigate and resolve incidents and problems affecting EUC devices, peripherals, and installed software Performance Monitoring: Monitor and address performance‑related issues User Training and Advice: Provide advice, training, and corrections (permanent or temporary) to users Documentation and Enhancements: Update or create documentation, manipulate data, and define enhancements Collaboration: Collaborate closely with colleagues specializing in different areas (e.g., database administration, network support), vendors, and third‑party support provider Training and Advising Colleagues: Provide advice, training, and corrections to colleagues Required skills: Prior experience in a customer‑focused end‑user support role is valuable. This could include roles like Help Desk Technician, Desktop Support Specialist, or similar positions Customer‑Focused Support: Experience in a customer‑focused end‑user support function covering EUC and software/OS installations and support French min C1 level Incident Resolution: Proficiency in incident resolution, requests, changes, and problem‑solving activities delivered within agreed SLAs Microsoft Product Knowledge: Good knowledge of Microsoft’s product offerings, including high‑level capabilities and competitor products. Country France State / Region / Province Ile de France Work Location Paris Interest Group Infosys Limited Company ITL France Role Designation 233ATCPRSP Technical Process Specialist #J-18808-Ljbffr
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