TECHNICAL SUPPORT ENGINEER
il y a 8 heures
Job DescriptionQantev is an AI company that helps health insurers deliver better healthcare to their members by leveraging insurers’ historical health claims data and applying Machine Learning techniques and Generative AI to predict patient journeys. We are backed by top investors and industry leaders and have customers worldwide across Europe, USA, LATAM, Asia, and the East. As a growing team of talented, enthusiastic, and diverse professionals, you will have an unparalleled opportunity for ownership and growth within the company. What You’ll Do Be the first point of contact for customer technical issues via email, ticketing system, or live calls. Provide a seamless customer experience. Diagnose, troubleshoot, and resolve software issues in collaboration with product and engineering. Create and maintain clear, high‑quality documentation (FAQs, knowledge base articles, troubleshooting guides). Track, prioritize, and manage support tickets, ensuring timely resolution. Gather and communicate customer feedback to help improve the product. Contribute to defining and improving support processes, tools, and metrics. Over time, help build and mentor a growing support team. Qualifications Experience: 2–4 years in a technical support, solutions engineering, or customer‑facing technical role in enterprise SaaS or software. Technical skills: Strong troubleshooting skills, ability to read logs, run queries, and understand APIs. Familiarity with support or ticketing systems (Jira, ZohoDesk) and cloud‑based platforms (AWS, Azure, GCP) is a plus. Customer focus: Strong communication skills, empathy, and patience in handling customers. Problem‑solving mindset: Ability to dig into complex issues, propose solutions, and follow through. Startup mentality: Comfortable wearing many hats, building processes from scratch, and working independently in a fast‑paced environment. Languages: Proficiency in English and Spanish. Recruitment Process Screening interview (30 min) Technical interview (1 h) Leadership interview (1 h) Benefits Bike storage available on site Swile meal card: €10 per day, 59% employer contribution Health insurance (Alan): 50% covered by the company Public transport subscription: 50% reimbursed Regular team activities Gross annual salary plus BSPCE (share options) Start date: ASAP Additional Information Contract: Full‑time Start date: 24 November 2025 Location: Paris Education: Master’s Degree Experience: > 2 years Possible partial remote work #J-18808-Ljbffr
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